Sono Bello Norfolk Reviews
4.66/5 rating from 749 reviews
Are you ready to live life beautifully? Sono Bello is your destination for body contouring. Our state-of-the-art centers feature highly educated board-certified surgeons who can help you get the natural-looking results you deserve. Don’t take our word for it though, check out these Sono Bello Norfolk reviews to hear from real patients who have had a procedure at this center.
Sono Bello Norfolk
6160 Kempsville Circle, Suite 100A
Norfolk, VA 23502
Center Hours
MONDAY9:00am – 6:00pm
TUESDAY9:00am – 6:00pm
WEDNESDAY9:00am – 6:00pm
THURSDAY9:00am – 6:00pm
FRIDAY9:00am – 6:00pm
SATURDAYBy Appt Only
SUNDAYClosed
Schedule a Free Consultation by 12/1 for Black Friday Savings!**
Get this Deal
“Nothing professionalism! Everyone was very kind and comforting. The atmosphere was relaxed and inviting. I was nervous and the staff tending to me were reassuring and attentive.”
Racheal on BirdeyeNovember 16, 2023
“Nothing professionalism! Everyone was very kind and comforting. The atmosphere was relaxed and inviting. I was nervous and the staff tending to me were reassuring and attentive.”
Racheal on BirdeyeNovember 16, 2023
“Nothing professionalism! Everyone was very kind and comforting. The atmosphere was relaxed and inviting. I was nervous and the staff tending to me were reassuring and attentive.”
Racheal on BirdeyeNovember 16, 2023
“Nothing professionalism! Everyone was very kind and comforting. The atmosphere was relaxed and inviting. I was nervous and the staff tending to me were reassuring and attentive.”
Racheal on BirdeyeNovember 16, 2023
“It was a great and easy experience. My nurse Kaitlyn was so nice and helpful and my Doctor, Dr. Atun called me personally the next day to see how I was feeling and said to call him if there were any problems. I definitely appreciated that!”
Yvonne on GoogleNovember 16, 2023
“It was a great and easy experience. My nurse Kaitlyn was so nice and helpful and my Doctor, Dr. Atun called me personally the next day to see how I was feeling and said to call him if there were any problems. I definitely appreciated that!”
Yvonne on GoogleNovember 16, 2023
“It was a great and easy experience. My nurse Kaitlyn was so nice and helpful and my Doctor, Dr. Atun called me personally the next day to see how I was feeling and said to call him if there were any problems. I definitely appreciated that!”
Yvonne on GoogleNovember 16, 2023
“It was a great and easy experience. My nurse Kaitlyn was so nice and helpful and my Doctor, Dr. Atun called me personally the next day to see how I was feeling and said to call him if there were any problems. I definitely appreciated that!”
Yvonne on GoogleNovember 16, 2023
“Great experience! I did this at 70 years old and I am loving my results! Clarissa was so helpful in her care, advice and her attention to my individual needs. Dr. David Gilbert performed my procedure and did an excellent job!”
Yvonne on GoogleNovember 16, 2023
“Great experience! I did this at 70 years old and I am loving my results! Clarissa was so helpful in her care, advice and her attention to my individual needs. Dr. David Gilbert performed my procedure and did an excellent job!”
Yvonne on GoogleNovember 16, 2023
“Great experience! I did this at 70 years old and I am loving my results! Clarissa was so helpful in her care, advice and her attention to my individual needs. Dr. David Gilbert performed my procedure and did an excellent job!”
Yvonne on GoogleNovember 16, 2023
“Great experience! I did this at 70 years old and I am loving my results! Clarissa was so helpful in her care, advice and her attention to my individual needs. Dr. David Gilbert performed my procedure and did an excellent job!”
Yvonne on GoogleNovember 16, 2023
“The Sono Bello staff were fantastic! They were very patient and answered any question I had. They were top notch professional and I would highly recommend their services.”
Dr. Kristel on GoogleNovember 09, 2023
“Botched liposuction, 7 mo post op, Dr. Gilbert refusing to get in touch after Sono Bello keeps reassuring me he'll call.”
Becky on GoogleNovember 09, 2023
“Excellent experience”
Yvonne on GoogleNovember 09, 2023
“Just recently had my Trisculpt aBex procedure done and so far I can’t say anything bad. The front desk staff is super helpful and polite. Liz was my consultant and she was absolutely amazing and very insightful. She made me feel like a person. She didn’t push anything. She told me the truth and answered everything I asked. Dr. Atun is incredible!!! He is funny and super sweet. He got the job done! I loved that he personally called me the day after my procedure to check on me. Janeris was my nurse, she was amazing as well. She was upfront with me when I asked questions. She was there for me the entire time. I am extremely grateful. Don, was my other nurse. He supported me in this decision and was there for me the entire time. I truly am grateful for everyone there before, during, and after my procedure. I can’t wait to see the final results!!! Thank you all so much for making me feel like myself again!”
Jennifer on GoogleNovember 09, 2023
“Having recently had surgery through Sono Bello at the Norfolk office I found the staff and services exceptional. Dr. Gilbert did a fantastic job and has the support of the best staff in VA. They all make a great team!
Management: Deneen, Carissa
Consultant: Liz and Ariel
Front desk: Cherrisse, Naima, Toy
Doctor: Dr. Gilbert
Venus: Kim
Nurses: Alex, Brittni, Jessica, Laurette, Lauryn, Lisa, Kaitlyn
Registered Nurse Carissa”
Michelle on GoogleNovember 09, 2023
Jessica on GoogleNovember 09, 2023
“My Name is Kim LaFontaine Ficaro. My nurse Lisa was wonderful. She was very informative. The whole staff was pleasant, and professional. I loved Dr. Atun. His bedside manner was kind and caring. I would highly recommend Norfolk Sono Bello to anyone looking for a great experience.
Kimberly LaFontaine Ficaro”
Kim on GoogleNovember 08, 2023
“The Venus procedure help make a smooth transition after my Sono Bello procedure. The atmosphere was very therapeutic and Kim was very informative answering any questions I had. Although I didn't anticipate doing the Venus procedure I'm certain glad I did because it was a complement to the initial procedure that was done and all of the staff was stellar throughout my entire process.”
TJ on BirdeyeOctober 31, 2023
“Highly recommend Sono Bello. My very first visit for my consultation I met Liz. I explained my concerns and she explained all of my options in detail making me feel excited and confident. She erased all my worries. I’m 48hrs post surgery with Dr. Centeno and from start to finish all that Liz had promised was delivered. The staff is amazing., kind, professional, and efficient. Thank you Liz, Dr. Centeno, Lisa, and entire Sono Bello staff. ”
Carrie on BirdeyeOctober 30, 2023
“Sono Bello Norfolk staff has been amazing. The day of my surgery Lisa took great care of me, explained everything, was kind and patient.”
Carrie on GoogleOctober 29, 2023
“Love Lisa!”
Renee on GoogleOctober 26, 2023
“I had a great experience with Sono Bella for my preop visit and my consultation. Ariel during my consultation was thorough and explained things in detail. She took her time even though it was very late in the day.
Prop they were right on time and my nurse Carissa was again very thorough and explained things to me and provided handouts.
Dr Gilbert also came in and went over everything , explaining exactly what would happen. What changes he would recommend and that he will be splitting the procedure into 2 parts and the benefits of that.
Brittni at the desk helped to make sure my payments were going to process correctly and had me sign all the final paperwork.
In and out in one hour and 15 min”
Natalie on GoogleOctober 26, 2023
“Everyone that participated in my care was amazing. Felt very good and am pleased with the results.”
Julie on BirdeyeOctober 26, 2023
“The ladies at the front desk are super friendly. Greets you by your name, compliments you and make you feel special. My Venus lady Kim, was on point. She is great at her job. I love it here!”
Keisha on GoogleOctober 26, 2023
“My journey started over a year ago, and I'm back for my second procedure. My transformation has been unbelievable! I mean that in the BEST possible way! The Sono Bello team is amazing! I want to personally thank everyone for your support.
Management- Carissa & Deneen
Consultant-Ariel ♡♡♡♡
Dr. Gilbert
Venus- Kim
Nurses- Alex, Brittni, Jessica, Lauretta, Lauryn, Lisa , and Kaitlyn
Registered Nurse- Carissa
Y'all are incredible! Thank you again for making this a reality!!”
Ciara on GoogleOctober 26, 2023
“If you are looking for cutting edge, "no pun intended", Top Notch, State of the Art, laser Lipo, then look no further other than Sono Bello Norfolk.
The care and service they provide are second to none.
I was a little skeptical about the process and procedure, but once it was fully explained, I was totally at ease and on board.
The care and professionalism starts with the front receptionist team of Cherrisse, Naima, Toy, and Cari. They were genuine, caring and very professional.
The superb management crew of Deneen and Carissa really reflected the team, as a whole, nothing short of awesome.
Liz, my consultant is and was on point with the full explanation of the entire process from A to Z. I could tell she was very knowledgeable and passionate about the process of disseminating pertinent information to clients.
As for the Nurses, Alex, Brittni, Jessica, Laurette, Lauryn, Lisa, Kaitlyn: Registered Nurses: Carissa and Sydney, you will not meet a better team of medical professionals where their number one missiin is to you, the patient. The level of knowledge, care and compassion was nothing less of spectacular.
Last but not least...
Dr. Gilbert. What can I say!! Back in my Military days, when describing the epitome of Excellence, I term it as "Above the Rest". Nothing short of gifted hands!!”
Paul on GoogleOctober 24, 2023
Yvette on GoogleOctober 24, 2023
“Every single staff member has been professional and extremely welcoming and comforting. My wife had her procedure 10/20 and being an ER nurse herself, she was a bit nervous. However, Jessica got us right in, made me comfortable in the waiting area, which was nice a cool, I even took a nap. My wife says that Jessica explained everything single thing and answered all her questions..she made my wife feel very comfortable, which in turn gave her a great experience. She said she even dozed off during the procedure, which is an accomplishment, because she never does that. Once the procedure was over, I was escorted to her room and Jessica explained everything to a T. She is an amazing nurse and her bedside manner is phenomenal. Dr. Gilbert also explained things and answered questions as well. The experience so far has been amazing! Thank you all”
Scott on GoogleOctober 21, 2023
“Absolutely awesome thank you so much for taking good care for my wife Pamela Barnes”
Edward Barnes on BirdeyeOctober 20, 2023
“Brittany was very patient with all of my questions today and very encouraging as well. She was very thorough and all of her explanations about what I’ve been through and what is still to come. She answered all of my questions and I felt better when I left.”
Penni on BirdeyeOctober 11, 2023
“Second time I’ve attempted to come to this office and each time I walk in the front staff are in a huddle gossiping and giggling which makes for a very uncomfortable first impression. I arrived at my appointment at 3:48 my appointment was 3:45 the office person said to me did you not get our text say arrive 15 mins early? So much attitude behind that first question then said well fill these out while I see if I can still take you. Huh?!?! I thought most Dr offices give a 15 min grace period?? So I asked if she wanted to check to see if she could take me before I wasted time filling out the paperwork l. She said again with attitude l I’m going to take you if you can fill outs the paperwork fast enough. Again so much rudeness attached. And No that is not what you said. I just said nevermind and walked out! It’s already a tough decision to make and the least the staff could do is be more inviting. SMH!!!”
Linda on GoogleOctober 11, 2023
“Dr Atun and Nurse Lisa Rodriguez were amazing with me through my procedure. I couldn't have made it through without their constant encouragement and attention to detail.”
T N on GoogleOctober 11, 2023
“Excellent staff very informative and friendly. Helped answer all my questions. Laurette made this process so comfortable and very extremely helpful. My Doctor was amazing he did a beautiful job , I feel fabulous.”
Diane on GoogleOctober 10, 2023
“My experience with this office and consultation has been one I have totally regretted. I was seeking help with body sculpturing and the best procedure that could assist with getting the results I have craved as I life events occur. I have always been in to my health and the desire to look and feel better. I was looking forward to a procedure and services from sono bello team that gave the impression that they cared about my personal goal with my treatment plan. I was deemed it was not in my best interest to go forward with my procedure as I wasn't obese or at physical risk as some other clients. I met with my consultant and thought everything was legit and the sales pitch was amazing to which made me feel more than just a future client but very personable with the entire staff. Upon determining a date to have my procedure done I was made to feel that sono bello was completely in my best interest physical personal goals. Unfortunately, once receiving my down payment and prep for my procedure everything was all smiles but what transpired once the physician team determined I wouldn't be a good candidate to meet my goals as far as my appearance and physical desires I was told I would receive my refund as the doctor recommended this be initiated as I may not be satisfied with what I was requesting upon completion of this procedure. I was told by the staff and not to worry that a refund would be initiated and would be receive this within 30-45 days. So with such a large sum of money I was not comfortable with that response but I trusted there accounting and billing process as to what was conveyed to me as assurance. I am writing this to say that time period has elapsed and I have yet to receive a payment from the business nor has anyone of authority at this location has given a proper response but my refund is still in the limbo. I have called various office as well as 1-800's to get any insight as to if and when I should receive my refund and it what form. I have received ZERO response from any manager or staff as to just say be patient with my own money. Really!!
I hope no one else experiences this and make sure you ask pertinent questions if you ever visit this location or this business as a whole because, they will tell you be patient or someone will reach out to you but you will surely be at the mercy of this business when they get to your claim.
I can honestly say that I had heard of Sono Bello for years and I just thought they had longevity in this industry and there reputation was of good value for the client. So not the case... Beware if you fall in to a such a criteria as you may not be told of the difficulty getting your refund upon signing the contract for the procedure.”
Frustrated on BirdeyeOctober 05, 2023
“My nurse was kind and courteous, My nurse was kind and courteous. She helped me and assisted me when I needed her.”
Yolanda on GoogleOctober 01, 2023
“Worth the visit”
Melantha on BirdeyeSeptember 30, 2023
“Almost ready for surgery and this place is amazing! Thank you Toy and thank you Deneen! ”
Danaisha on BirdeyeSeptember 30, 2023
“I went in for consult and I must say that I am impressed with the entire staff. Front desk was amazing! I met Deneen in management who was absolutely a doll. Thank you Deneen and Sono Bello, for getting me started on this new journey!!! ”
Sydney on BirdeyeSeptember 30, 2023
“I came in for a consultation, Toy was extremely helpful and sweet! ”
ALaysha on BirdeyeSeptember 30, 2023
“I am very pleased with my consultation appointment and the front desk staff was amazing.”
Mariska on BirdeyeSeptember 30, 2023
“I went in for consultations and I ended up meeting the manager outside while asking for help. She was super helpful and informative and I loved her outfit as well lol. Thank you Deneen, you’re a Gem! ”
Tia on BirdeyeSeptember 30, 2023
“I recently came in for a consultation and I just want to say I was completely impressed with their customer service & professionalism. Toykieasha was very informative and helpful!! She had the answer to all of my questions & concerns. I highly recommend this business & I am beyond pleased ”
Tatyana on BirdeyeSeptember 30, 2023
“I came in for a consultation appointment and Toy at the front desk gave me great information about what would go on from start to finish and i was very pleased with our conversation and i am excited to move forward and will be back soon .
”
Danielle on BirdeyeSeptember 30, 2023
“I was referred here by a recent patient of theirs that I know personally and I must say expectations were very much met! I went in for my consult with Liz and she was super helpful and kind and informative and very welcoming. I surely will recommend Sono Bello to anyone looking into cosmetic surgery! ”
Rhayna on BirdeyeSeptember 29, 2023
“I was nervous about the consultation because I had only heard of this from an internet ad and since I’m extremely shy/self conscious it wouldn’t have been unlike me to never have walked in to my appointment. I’m happy I did because as soon as I walked in, I felt comfortable. Everyone was very friendly and Liz talked to me about everything in a way that was understandable (as opposed to doctors who talk and leave you wondering what they’re even talking about). She clarified unanswered questions I had without me even having to ask. I left feeling very good about it and I recommend anyone considering this option to go in for a consultation and see for themselves. ”
Gina on BirdeyeSeptember 29, 2023
“Unfortunately, my experience was not what I had hoped for. My nurse did not have the best bedside manner, and made a situation where I was already nervous that much worse. Every question I asked, or trying to make small conversation to distract myself, she was short and snippy in her responses and had some unkind opinions she wasn’t afraid to share. She was wonderful when the surgeon was present, and I adored my surgeon, Dr. G- but my whole experience was pretty clouded by the treatment I received from my nurse sadly.”
Kiana on BirdeyeSeptember 29, 2023
“After being told at my recent consultation that I would be waiting an additional 45 min to be seen (ended up waiting about 15-20 min past my appointment time), I wasnt feeling too confident about the process. But when Liz called me to the back and proceeded with the consultation, she really put me at ease. She apologized for the wait as well. Liz really made me feel comfortable with my body, the process and what Sono Bello can do for me. I wasn't rushed or pressured to make a decision. Her knowledge of the financial process and the patience to explain the process was top tier. Her personality was so warm, I felt "at home".
And thank you to the front desk crew. You ladies have the best energy!
Can't wait to book my "date"!!”
shantel on BirdeyeSeptember 21, 2023
“Consultation went great. I will update after my procedure.”
Shara on GoogleSeptember 06, 2023
“Friendly and professional. Ariel was great”
Leah on GoogleSeptember 02, 2023
“staff!
Deneen, Carissa in management are professional and kind Ariel did my original consult and she is a jewel. Thank you Liz for following up.
Cherrisse, Naima, Toy at the front desk have the best music playing when I arrive and they welcome me like we’ve been friends forever.💕
Dr. Gilbert thank you for explaining each step and for your sincere care for my goals and comfort. You’re the absolute best. And I’ve only met 2 from the nursing team but I know you ALL must have the hearts of angels.
Thank you Sono Bello Norfolk!!”
Erin on BirdeyeAugust 31, 2023
Eunique on GoogleAugust 31, 2023
“Liz was great, she was very straightforward and answered all of my questions. We had a nice discussion about what I wanted to achieve and realistically what I could expect.”
Azuradee on GoogleAugust 30, 2023
“The staff are very professional, knowledgeable and friendly. Thank each of you-
Management: Deneen, Carissa
Consultant: Jessica
Front desk: Cherrisse, Naima, Toy
Venus: Kim
Nurses: Alex, Brittni, Jessica, Laurette, Lauryn, Lisa
Registered Nurses: Carissa, Sydney
I have had a great experience”
Nivlem on BirdeyeAugust 29, 2023
“My surgical nurse Brittney today was gentle, kind and attentive!”
Patricia on GoogleAugust 29, 2023
“Well every one was great, the old staff was very helpful in every thing I appreciate every one thank you.”
zoila on GoogleAugust 29, 2023
“My surgical experience was exceptional. I had tribute this to the following team members who were there with me along the way.
Management: Deneen, Carissa
Consultant: Ariel
Front desk: Cherrisse, Naima, Toy
Doctor: Dr. Gilbert
Venus: Kim
Nurses: Alex, Brittni, Jessica, Laurette, Lauryn, Lisa
Registered Nurses: Carissa, Sydney”
Deb on GoogleAugust 29, 2023
“Lisa was great and made my experience a great one. Answered all of my questions with a smile!”
Patrick on BirdeyeAugust 27, 2023
“My Venus experience with Kim was amazing. Her knowledge, intuitive nature and professionalism made each visit a virtual spa day. The treatments made a noticeable difference and I recommend SonoBello and the Venus treatments to anyone who is serious about their health and improving their overall quality of life.
Many thanks to my doctor, Kim and all of the SonoBello support staff. It was a wonderful supportive and satisfying experience.
And as the Terminator would say “I’ll Be Back”!
v/r
Dr. Sitgraves ”
Wyvonne on BirdeyeAugust 22, 2023
“Dr. C was exceptional, very caring, calming and reassuring, continually asking if I was alright. My Nurse Lisa was exceptional as well. welcoming, ki d and informative They both put me at ease. before, during and after the procedure.
Thank you Lisa and Dr. C”
Debra on BirdeyeAugust 16, 2023
“Ariel was so helpful and sensitive to my questions and concerns. I can’t wait to schedule my procedure. ”
stella on BirdeyeAugust 13, 2023
“Liz was amazing! Very knowledgeable and compassionate ”
Gmerice on BirdeyeAugust 04, 2023
“My first experience at SonoBello, was simply ESPECTACULAR, from the front desk, to my interaction with Ariel, that explained everything to details, plus she's such a loving person that absolutely represents Sonobello, in a very so elegantly and professional way. You can only save and absolutely sure you're in the best hands ever. You feel energized in a very positive way!!! Dr.Gilbert and his nurse ,were loving and very thorough !!!”
Nancy on GoogleAugust 03, 2023
“I must say I was a little bit nervous, because I was walking into the unexpected. I felt so comfortable like I was around family, everyone was so professional and kind from beginning to end. Everything was explained about my up coming surgery step-by-step and I felt as no question was a silly a dumb question. Jessica W. deserves a bonus check & raise if she do receive one she deserves to receive extra on the next go around. She is naturally nice, caring, funny and her energy is on most high. Jessica W. Is definitely a value to Solo Bella. Dr. Gilbert is cool, he explained everything about what to be expected & he asked me questions personably to get to know me better, which made me feel very comfortable.”
Priscilla on BirdeyeAugust 01, 2023
“where is the 0 stars? if you're looking for excellent or even good customer service, don't go here! despite all the bad reviews out there, I had a good experience at Sono Bello Norfolk, before Covid. It is no longer the same. Why has everything since Covid changed? People no longer return phone calls. In June, I went in and spoke to Ariel, the sales manager. Who was very nice. I agreed to have the doctor "stage me" for certain areas that I wanted done. She wanted to put me with Dr. G because he had worked on her family, and she had nothing but good things to say about him. At my preop appointment, the nurse was snarky. Made my husband feel very uncomfortable for sitting too close to the door. After meeting with Dr Gilbert , he completely changed up everything that was to be done. They had me sign papers and didn't give me any copies. Next thing I know I see charges in the amount of nearly $20,000 on two credit accounts! I should have been nervous and excited for surgery the next day. instead, I was nervous and ambivalent. However, I thought maybe they were having a bad day so I gave him the benefit of the doubt. I was told I'm going to get the doctors cell phone number for contact. At checkout, the receptionist seemed very confused and asked if the amount on the papers was correct. Should they not know this? I didn’t receive copies of any of that paperwork.
I prayed the next day that I would have a different nurse. The next morning, met at the door by nurse Lauren, who is very friendly. She stayed with me through the whole procedure. Having been a nurse myself, I question why no IV antibiotic. She tells me that they don't do the IV unless they're taking skin. But they're still cutting skin!
So I go through the procedure after the doctor telling me he's going to contact me the next day. My husband was left out front so he assumed they were giving instructions to him. I received medication to put me in light sedation, but I felt a lot more pain this time. I also noticed after the procedure that it doesn’t appear like they used betadine for skin prep. Thought it was a standard of care in an OR setting.
I had my procedure on a Thursday. I received no phone calls on Friday. Over the weekend, I looked for the Dr’s number because I had a medical concern. After looking through the paperwork that I had, I realize they didn’t give me anything from the preop appointment. I didn't have his phone number anywhere! Attempts to call the office only received voicemail. I waited and still no follow-up calls.
On Postop day 5, I finally reached the office and explained the situation. I can't get through to the practice manager or Ariel, the sales manager. I called the ambassador team and they try to put me through to either Lauren or Dr. G. They attempt to put me on with the nurse from preop! I don't want to deal with this office anymore. After six attempts to reach the doctor he finally called me from his cell phone. I explained to him that I will not be coming back into that office. He apologizes for not following up.
After not having received any follow up calls from the practice manager, I file a review and a complaint, with the Better Business Bureau and dispute all the charges. After the preop appointment, they charge me $20,000 for everything I had planned to do. I have not had any of it done!!! And where did my $2500 deposit go? I am not paying what they're charging me! As a human being and a medical professional, I am appalled that I have not heard back from anyone! I didn't receive a second stage garment or any follow up. So that needs to be taken into account. Please for your sanity do not go to this office!!!
I should have gone somewhere else. But because of my past experience with the place, I told myself it was going to be great again. But the customer service is nonexistent. Now I have to dispute 2 credit accounts, and waiting to hear back from my Better Business Bureau complaint. I will follow up this review if I ever hear back from anyone to resolve this. Pigs may fly first!”
Denise on GoogleAugust 01, 2023
“I was a patient of Dr Kaplin who damaged my body horribly. He tryed to fix in a second surgery to little or no avail. After spending $6200, My body was left with irregular & ugly lumps and humps . Sonobella also forced me to sign a release to not sue or Dr would not do 2nd surgery to fix ..the areas treated to encompass belly, hips & back. Do traditional ways r lasers destroy tissues!”
June on GoogleAugust 01, 2023
“Nurse Lisa… is awesome! Great bedside manner. Very caring and great customer service. Thank you ”
Kimberly on GoogleJuly 30, 2023
“I had and appointment today at 2.15 which showed up to at 2.05 10 mins early. When ao was not taken in till 2.35 I asked the front desk and I was told I can't be seen till 3.15. Asked the Practice Manager whether I can be seen and said no because earlier appointments are running over. When I said this is terrible customer service she said sorry there's nothing that can be done. Very unprofessional”
Dilanka on GoogleJuly 28, 2023
“My experience with SONOBELLO included a professional medical staff, clean environment, and thorough pre-op as well as a 1st week post op appointment. I appreciate Dr Herrera, Nurse Alex, Ariel and the complete nurse staff.
I was apprehensive with going forward with my decision to have the operation. However, I am very grateful to have a wonderful support team in my husband and children in addition to the medical expertise and confidence in Dr. Herrera and Nurse Alex.
Thank you for your time and talent.”
L’Tanya on BirdeyeJuly 28, 2023
“Great service from the management team Deneen and Carissa. The consultants Liz and Ariel were very informative. The front desk were so friendly and attentive kudos to Cherrisse, Naima and Toy. Doctor Elariny made me feel so comfortable during my procedure, his music collection and his singing calm me and got me through.
The nursing staff Alex, Brittni, Jessica, Laurette, Lauryn, Lisa and the RN nurses Carissa and Sydney. They are all amazing. Thank you for caring and checking on me.”
Sharney on BirdeyeJuly 28, 2023
“Since I was called they were exceptional. I can’t complain about my experience with Sonobello. This was my 2nd procedure and I’m excited to see the results. My nurse Laurette was incredible, professional, kind, full of knowledge and compassionate. Since the start to the end she was absolutely amazing! Thank you! Dr. Herrera was amazing too! He was all the time attentive and very professional.
Definitely Sonobello needs 💯 stars!”
Maricelly on BirdeyeJuly 20, 2023
“I visited the office for my consult, little nervous at first but loved the fact that the office was easily accessible, modern and professional. My journey is beginning with Liz, which was the nicest ever. She described the entire process gave me all the ins and outs, while making me feel very comfortable. I hope and pray that I am able to continue with my journey. Having 7 children over the last 28 years has really been a blessing, but now I need some mommy and only me time. ”
Kee on BirdeyeJuly 20, 2023
Tonna on GoogleJuly 19, 2023
“Lisa’s bed side manner was very good. She explained everything and went over everything that was going to encounter.
Thank you Lisa”
Lisa on BirdeyeJuly 18, 2023
“Anel was so professional and knowledgeable. She made the whole experience a good one. Excellent service
Thank you”
Lisa on BirdeyeJuly 18, 2023
“My Venus treatment with Kim was wonderful. Kim is professional and personable, the time flies by. From the first appointment I noticed a difference in my healing and how I felt. The spa like atmosphere Kim has created is so relaxing and I enjoyed all of my apts.”
Danyelle on BirdeyeJuly 18, 2023
Phyllis on GoogleJuly 14, 2023
“Loved my initial visits! Ariel was amazing and answered all my questions! Thank you !”
Thelma on GoogleJuly 08, 2023
“It’s been 6 days since my surgery I got lipo on my upper and lower abdomen and the abEx, had I’d known about Sono Bello a few years ago I would have BEEN came. I’m still swollen but can see a huge difference especially in my waistline. I’m very much satisfied with my results so far. My Dr was Dr.Herrera and my nurse was Alex, both had proper bedside manners that’s a plus for me because I needed to feel comfortable in a situation like that and they made me feel very comfortable. Everything was explained to me detail by detail I’m normally a scary person but I wasn’t scared or nervous actually during my procedure I laughed a lot because it felt like I was being tickled. By everyone’s tolerance won’t be the same I will say that. My Dr checked up on me by phn just as he said he would and I’m looking fwd to my 1st post op appointment next week.”
Beyond on GoogleJuly 05, 2023
“My Venus Legacy treatments (3) with Kim were great. She is very professional and knowlegeable with that extra special warmth and comfort. I saw small changes with the few treatments but wish I could continue. The cost for additional treatments is pricey.”
pamela on BirdeyeJuly 03, 2023
“Went through the Venus Legacy treatment with Kim, just want to say how awesome this treatment was as a compliment to abdominal liposuction. Kim was awesome looked forward to working with her and very happy with the outcome. Highly recommend.”
Edie on BirdeyeJuly 01, 2023
“Deneen Williams is very wonderful and professional from appearance to the way the office is ran. When I leave messages she contacts me back in a timely manner. I see the office is always busy but every time I see her she has a warming smile. ”
Pretty on BirdeyeJune 29, 2023
“The manager at this location is wonderful and very attentive.”
Omar on GoogleJune 29, 2023
“From the start Ariel was so helpful and supportive! She made sure that I understood what I needed to do and provided guidance throughout the process! She is absolutely wonderful!”
Anna on BirdeyeJune 27, 2023
“Ariel was phenomenal!!”
Janice on GoogleJune 21, 2023
“My consultant Ariel was absolutely amazing!”
Suzanne on GoogleJune 16, 2023
“Absolutely loved talking and being with Ariel. Loved her spirit and her pure heart. She made the experience worth every minute and her honesty is wat will bring me back!”
Unique on GoogleJune 15, 2023
“Lisa was very thorough and answered all of my questions. She made me feel comfortable”
Nicole on BirdeyeJune 14, 2023
“Everyone there is so nice and kind. Very friendly, thorough and most of all knowledgeable”
Amy on GoogleJune 14, 2023
“Great and welcoming Staff. Nurse Lisa was very nice, relaxing and made me very comfortable.”
Jerel on GoogleJune 13, 2023
“multiple numbers so they can keep spam calling you after blocking one”
Kelly on GoogleJune 10, 2023
“My experience was great. My nurse Lisa was very sweet and made sure I was comfortable.”
Shanta on BirdeyeJune 07, 2023
“Lisa was amazing! She is very personable and easy to talk to. She answered all my questions with an answer and a smile. I’m sure she’s an asset to your team!”
Ebony on BirdeyeMay 31, 2023
“Kim was so awesome when she treated me during my Venus sessions. She was sweet, knowledgeable, and caring. I learned a lot from her she educated me on how to continue to care for myself beyond our sessions. The only downfall with my treatments is that I cannot continue with her due to financial reasons. I will miss her expertise and hope to resume treatments at a later time. Thank you Kim for all you do!!!!!!!!!!!!!!”
Tonya on BirdeyeMay 30, 2023
“Mrs. Kim is such an amazing woman omg. She’s extremely professional, she makes you feel so comfortable and relaxed, you forget you’re in a doctors office. ”
Yasmon on BirdeyeMay 30, 2023
“Kim my venus nurse, What can I say about Kim she has the best customer service she makes you feel comfortable for how long she's with you I had the pleasure of being able to spend 10 weeks with her we talk and laugh to the point that we got lost in the time and before you know it my time was up I enjoy her so much she's great at her job but it's really not a job to her because she love what she does to me that's great customer service. ”
Angela on BirdeyeMay 30, 2023
“My experience has been awesome with Kim. Starting with the initial consultation and as answered all my questions about the Venus treatments. She is professional but very personal. I am very pleased with the results so far. I would recommend this office and staff to assist anyone.”
Karen on BirdeyeMay 30, 2023
“Kim, the Venus nurse is amazing, had great results and she made every appointment very pleasant.”
Bryan on BirdeyeMay 30, 2023
“My experience thus far with Sonobello has been nothing less than awesome starting with the initial consultation. All staff members in the front office, the surgery suite were friendly and courteous. Dr. Gilbert embodies every positive adjective you can think of...he was extremely gentle and extremely thorough in his pre and post procedure information concerning my procedure. His post procedure phone call in his gentle soft voice made me feel like I truly was important as well as my post procedure experience and the expectations, reinforcing my does and don't. Nurse Laurette was very friendly and attentive to both myself and post procedure caregiver. I just can't say enough great things. I'm four days post surgery and my pain/discomfort has been minimal, can't wait to see the final results post swelling.”
Theresa on BirdeyeMay 30, 2023
Dejaneke on GoogleMay 28, 2023
“I have had a great experience and Liz is simply amazing!! She makes everything easy and explains everything in detail. They really care about their clients and it shows. 10 ⭐️ ”
Marcy on BirdeyeMay 26, 2023
“Great service beginning with check-in. My nurse recognized my anxiety and did what was necessary to get me to
relax...my team was absolutely great.”
Dr. Theresa on GoogleMay 25, 2023
“My experience was positive and pleasant. Dr. Kaplan answered all my questions and relieved my hesitation. Nurse Lauryn was so nice and friendly. I was definitely put at ease (came in nervous).”
Sharon on BirdeyeMay 25, 2023
“Ariel made me feel very special and comfortable. I will be recommending the experience to others.”
Paula on GoogleMay 24, 2023
“My preop was a pleasant visit Dr. Kaplan was patient with me and his assistant Jessica made me feel comfortable with her accommodating personality very knowledgeable about the sonobello procedure”
Gwendolyn on BirdeyeMay 23, 2023
“Laurette was very sweet and professional. She held a conversation with me from start to finish during the pre op on what to expect from start to finish on my procedure. It’s been a pleasure working with her. Thank you!”
Angelina on BirdeyeMay 23, 2023
“Ariel was amazing. Informed, answerd my questions, empathetic, put me at ease, and walked me through the process. Thank you.”
Cat on BirdeyeMay 22, 2023
“My experience was excellent today nurse Laurette was very professional and she answered all my questions and concerns.”
Marilyn on BirdeyeMay 22, 2023
“The staff and the doctor was great. They were very helpful and knowledgeable. I had my procedure done today and can't wait to see the results.”
Steve on GoogleMay 19, 2023
“Dr Kaplan took notes, listens and patient. Jessica is amazing she too was patient and very knowledgeable about the before and after ABEX. She made my pre-op a comfortable one. Thank you Jessica.”
GWENDOLYN on GoogleMay 17, 2023
“Lisa, was a sweet and informative nurse. She made me feel care for. She is blessed nurse who cares for her patients. I will recommend my friends to Sonobello.”
Sheilah on BirdeyeMay 16, 2023
“I just had my surgery and it was the best experience out is both my procedures. And I had the absolute best nurse…Alex”
Cuyler on GoogleMay 15, 2023
“Both Dr. Gilbert and Nurse Lisa were extremely detailed in all preoperative information/instructions.”
Theresa on BirdeyeMay 10, 2023
Krystal on GoogleMay 10, 2023
“Laurette and Dr Gilbert were the best! They were so caring and concerned about me.”
deborah on GoogleMay 10, 2023
“I sure wish I would have read these reviews before I wasted my time driving here. My appointment was supposed to be at 1:30pm today and I was asked to be there at 1:15pm. I was there on time. I was also told consultation would take 45 mins. Several people came in after me and were seen. I finally went up to the desk at 2:00pm and I asked when I would be seen and was it normal for appointments to be running behind. The receptionist was friendly, but she mentioned she “thought” it would be at least another 45 minutes before I was actually seen. She really wasn’t sure. So I have already taken time out of my day and still wasn’t sure when I was going to be seen. This is unprofessional to me. Here’s a thought…if appointments are running behind, inform patients coming in and give them the opportunity to reschedule rather than having them sit there and assume they have all day to be waiting around. Ridiculous…I left!”
Stella on GoogleMay 09, 2023
“Jessica was amazing. Still recovering so I don't have anything to say about results yet, but the customer service here is impeccable. Thanks again Jessica for your awesome bedside manner.”
Used Tire Express I, Corp. “USED TIRE on GoogleMay 09, 2023
“This place is amazing. I know most reviews talk about how nice everyone was and accommodating (and they were) but what really matters (at least to me) is the results. Let me tell you that the results are simply amazing. The laser lypo was quick and painless. I was awake the whole time. Even my down time was minimal (like one day). I'm healing well and I can already see the amazing results. Dr Dawson was pleasant and knew his stuff. I am so snatched around my waist and It's only been a week! I am not fully healed yet but I am excited to see the final results after the swelling goes down for sure. I would surely recommend to my friends!!! Thanks Sono Bello!!!”
Carmen on GoogleMay 03, 2023
“If it weren’t for Naima speaking encouraging words and answering the many calls prior to being able to schedule an appointment after my consult I would have given up! She’s simply a joy to talk to and her warm and friendly voice kept me excited. She did everything to make it a wonderful experience but hold my hand! I absolutely love her and can’t wait for my follow up appointment so I can see that pleasant smile again! Thanks for being there for my life changing experience Naima I’m forever grateful, and you said but you’re going to be beautiful and that I would be ok!!! Wow! You are now my new best friend! Lol
Oh and wait a minute Dr. Dawson is my FAVORITE doctor in the whole wide world! He took all of my nervousness away by just saying, “Now relax!” Simple words that melted my fears away and the icing on the cake was the music 🎶 he played as he performed my procedure! Oldies but goodies and I think it was mixed with a little country western music! He set the atmosphere so it wasn’t all cold and scary! LOL 😂 I appreciate the call the next day and as soon as I heard his voice I yelled, “My favorite DR. DAWSON hello!” He is the best, with a warm wonderful and friendly personality that makes you smile even though you have cold feet! God bless you God bless you God bless you! Thanks 😊 for making me happy”
Jessie on BirdeyeMay 02, 2023
“I saw Kim for a Venus treatment and enjoyed it very much. Kim was not only professional but very personable. She was able to answer every question I had about the treatment. The spa like atmosphere was very calming. ”
Danyelle on BirdeyeApril 28, 2023
“Everyone was totally awesome today from the time I stepped in the office the vibe was so peaceful. My nurse Lisa is 💯 percent my favorite nurse ever, not only did we connect but our birthdays are a day apart. She’s friendly with a personal touch of sincerity… I asked her honest opinion about an area on my back and she gave it. She was so warm and sweet I can’t wait to see her again! Nurse Lisa YOU ROCK! Love you guys”
Jessie on BirdeyeApril 25, 2023
“Working with Ariel was amazing! If you’re looking for a warm and family oriented environment and the best experience of your life from time you walk in until the time you leave definitely check out Sono Bello Norfolk. You won’t be disappointed!”
Nikka on GoogleApril 17, 2023
“Ariel was so informative, very supportive of my decision. If you are thinking about getting any procedure done please get ARIEL TO HELP YOU!”
nicole on GoogleApril 17, 2023
“Brilliant from start to finish... Everyone was wonderful.”
Joseph on BirdeyeApril 15, 2023
“Lauryn is such a caring nurse. I was uncomfortable on my 1 week post op visit from swelling. She gave me great tips to help and rubbed the Arnica cream on for me. Thank you”
Simmons on BirdeyeApril 14, 2023
“I can’t say that it has been quite the expo that I had expected, but I will say that my nurse, Laurette, was the best. Very kind and informative the whole way.”
Patricia on BirdeyeApril 13, 2023
“Best experience, not regrets and only 3 weeks post op. From the first meeting with Liz, then meeting Dr Kaplan, the nurse on surgery day, everyone was honest, kind and let me know what to expect and not to expect. Surgery day was great, barely any pain during surgery. I followed all the instructions they gave, ordered the extra drinks per instructions and the results have been nothing but amazing. I can’t wait to see how my final results are in months to come. ”
Rachael on BirdeyeApril 13, 2023
“Friendly. Makes you feel comfortable. Laurette was very informative and caring.”
Joyce on BirdeyeApril 12, 2023
“Everyone was super nice and helpful!”
Claire on BirdeyeApril 11, 2023
“The service and atmosphere was amazing Deneen Williams and Jessica King where fantastic!!!! Can’t wait to get my surgery”
Monika on GoogleApril 11, 2023
“Carissa was very attentive and answered all of my questions.”
Lofann on GoogleApril 07, 2023
“Nurse Jessica was wonderful! During my pre-op appointment, she was informative, patient, kind, comforting, and empathetic. Dr. Dawson's bedside manner is awful though. If it weren't for Jessica, I probably wouldn't have continued to the procedure.”
pamela on GoogleApril 03, 2023
“Ariel was professional and personable. When my wife started the consultation she was a little nervous. Ariel eased my wife's tensions and made her feel very comfortable. She explained all steps to the procedure(s) and was very thorough. All around great experience!”
F. on BirdeyeApril 01, 2023
“Liz is so amazing she will go above and beyond to help you figure things she's so patient and calm very sweet lady”
Lamonica on BirdeyeMarch 31, 2023
“On my first procedure with Sonobello(trisculpt & Abex) I had the best experience. Both Dr Restrepo & Dr. Dawson had great bedside manners. My nurse Lisa brings the best care and makes you feel comfortable during the entire procedure! She even knew my favorite music now in my second procedure!”
Maria on BirdeyeMarch 31, 2023
“I normally don't give a review unless the service or my experience was horrible but I had to this time, after so many negative reviews I've read. I am a week out from my procedure which was done on 3/23/23 I've always wanted to get my stomach done because I felt like nothing I did help so I started looking at other doctors and watching how they did the procedure but was too scared to follow through. My biggest fear was going under general anesthesia and not waking up and having a drainage tube "A definite NO for me" Somehow I came cross Sonobello first thing I did was read reviews, and followed their IG page. I seen so many amazing results but no one in our area, and not too many reviews to go off of so I decided to do my research. I went for a consultation and that went well "with Liz" she did not try to sale me anything I didn't ask for and was so sweet and fun to talk to. At the time of visit I discussed upper lower abdomen and sides. I went home thought on it and did more research. I watched several YouTube video's and I made my mind up. Paid my deposit had my Pre opt done by nurse Carissa, very nice and sweet person who answer or returned my calls to answer any questions i had before my procedure. I met Carissa and Dr. Gilbert my surgeon at the same time. He came in told me how the procedure would go and asked if I had questions, I discussed my concerns and he explained everything to me. Very nice and soft spoken guy. I actually added on my bra rolls after speaking to Dr. Gilbert "my choice" because i wanted to knock everything out at once. After meeting with Dr
Gilbert I even did my research on him and seen how many years of experience he had and was happy they paired him with me. Day of procedure everything went as planned I actually started 30 mins early, I was greeted by my nurse Laurette who was fantastic! Super sweet girl. She explained everything she was doing before hand. During the procedure I did not feel much of anything maybe like 2 little pinches near my rib not even the numbing part.The cocktails they gave me had me so in and out of sleep the 2 pinches didn't really bother me. He asked where did I feel it at I pointed and went back to sleep lol I don't know what else was said but I do remember him telling me to move about and to stand up one time but beside that the cocktail did its job! I cant say I have a high tolerance for pain because I don't I can bare pain to a certain extent. Even days following the procedure I was just sore and stiff no major pain, mainly after getting up and out of bed and when sitting and standing up. Im still a little sore, swollen and bruised but nothing major. I have been up and mobile since the night of my procedure. I have not had one negative experience with this company or the staff even down to the front desk staff. They answered my questions and wasn't rude not one time to me. I'm sorry I can't remember the name of my nurse today at my 1 week appointment but she was sweet as well. I almost forgot! The day of my procedure i went home and i got sick from the pain meds which i knew would happened because strong meds like that does that to me but i was light headed and vomiting, i called Dr Gilbert he answered first call and explained to me that was a side effect of the meds and to use extra strength Tylenol instead. We hung up and he called right back to make sure i had some with me and told me to rest. The next day he called me early in the morning to check up on me to see how i was doing and to make sure i follow all post procedure instructions. I also received a call on Monday from someone at Sonobello to check on me and to make sure everything was going smooth. One thing i learned in my adult years is you can't satisfy everyone and it's always gonna be someone who has something negative to say or unhappy about something, So do your research and don't just go off others opinions. My experience has been GREAT! Dr. Gilbert and my team was amazing! and I'm am happy I had the team I had and I decided to follow my gut.”
wyketa on GoogleMarch 31, 2023
“I met with Ms. Delorito for my complementary consolation. I enjoyed my visit. Ms. Delorito was pleasant and friendly. She answered all my questions. She explained the procedure and the possible outcome. I felt that she was honest and genuine in her feedback. It definitely left me feeling positive and excited about making a decision to move forward.”
Sharon on BirdeyeMarch 31, 2023
Ciara on GoogleMarch 31, 2023
“Kim is a wonderful person to keep one in a peaceful, relaxed atmosphere and is knowledgeable with venuslegacy among many health issues as she is a committed nurse. You will never regret getting the treatment!”
Eneida on GoogleMarch 31, 2023
“Not once so far in my Sono Bello journey have I felt judged, self conscious, or uninvolved in my care. HUGE shout out to my nurses Alex, Lisa, and Laurette. As an RN myself, I was extremely satisfied with how safe and comfortable they made me feel throughout the surgical process. Each of them went out of their way to deliver quality care and address my needs. I got the trisculpt procedure and they answered all of my questions to make sure I understood instructions each step of the way. Dr. Dawson was efficient, confident, and did a great job directing me throughout the procedure. I’m excited to continue through the post op process and can’t wait to evaluate my results. Would definitely recommend this location to friends and family.”
Laine on BirdeyeMarch 29, 2023
“I’ve just begun with stage 1 of a 2 stage process and everyone has been amazing beginning with Liz for my consult. She answered every question I had and also all the questions I thought of after the apt. My preop apt with Lourette was great she answered my questions about the upcoming surgery and was knowledgeable, patient and kind. Dr. Centeno was amazing, smart, kind, professional and supportive. He made sure I was comfortable with my decision and I felt safe every step of the way. Alex was a wonderful nurse during my surgery very responsive before during and after surgery, knowledgeable, safe and kind. I had my first post op apt with Hadelyn and she was amazing. I brought my husband in with his questions as well she was so knowledgeable and patient with us and by time we left the office was closed. We never felt rushed and her compassion and kindness was very welcome and often missing in other doctor offices where you feel like one of many and not an individual. I’m still healing and in the next 2 to 3 months I’ll be on to stage 2 with Dr. Centeno. Normally I would wait until I’ve completed my process to leave a review however every person from the front desk when I walked in to my post op apt has been so great I wanted to post while in process.
Update: Completed stage 2 the last week of December and still think Dr Centeno is amazing he even called a couple times after the surgery to check on me. My experience with the office wasn’t as smooth the 2nd time which was a bit stressful. I again reached out to Liz for assistance and she straightened everything out within a couple hours. While at my preop apt they were unable to find my record initially, then the billing person came in with it saying I owed more money and she couldn’t find my apt. Alex was my nurse and found the paperwork in my record stating what I paid for and Liz fixed the scheduling. All worked out in the end but like I said it was stressful. I had the abex, thighs, and knees. I will say that the biggest impact is the hips and abex for sure. The thighs and knees aren’t as huge a difference. I see it more in the fit of my clothes than overtly obvious but I get it. If you take too much from the thighs you would end up with really loose skin and Dr Centeno let me know that ahead of the procedure. The lipo on the thighs hurt apparently a really sensitive area and the recovery from the abex was more difficult than the hips by far. It was difficult to stand up straight for at least a week or two which makes sense because of what the surgery is. It took a sec after standing to stretch out. One thing I didn’t think of was that I would end up with a new belly button. I don’t know if that happens for everyone but it never occurred to me to ask. Hadeyln has been amazing and supportive. She has answered all my questions and offered great suggestions for healing. Overall everything turned out great and I am really happy with the results and Dr Centeno.”
Danyelle on GoogleMarch 29, 2023
“Went for consultation, spoke with Ariel, what a pleasure, she was very honest and friendly and knowledgeable.”
Chauntel on GoogleMarch 28, 2023
“I’ve just begun with stage 1 of a 2 stage process and everyone has been amazing beginning with Liz for my consult. She answered every question I had and also all the questions I thought of after the apt. My preop apt with Lourette was great she answered my questions about the upcoming surgery and was knowledgeable, patient and kind. Dr. Centeno was amazing, smart, kind, professional and supportive. He made sure I was comfortable with my decision and I felt safe every step of the way. Alex was a wonderful nurse during my surgery very responsive before during and after surgery, knowledgeable, safe and kind. I had my first post op apt with Hadelyn and she was amazing. I brought my husband in with his questions as well she was so knowledgeable and patient with us and by time we left the office was closed. We never felt rushed and her compassion and kindness was very welcome and often missing in other doctor offices where you feel like one of many and not an individual. I’m still healing and in the next 2 to 3 months I’ll be on to stage 2 with Dr. Centeno. Normally I would wait until I’ve completed my process to leave a review however every person from the front desk when I walked in to my post op apt has been so great I wanted to post while in process.
Update: Completed stage 2 the last week of December and still think Dr Centeno is amazing he even called a couple times after the surgery to check on me. My experience with the office wasn’t as smooth the 2nd time which was a bit stressful. I again reached out to Liz for assistance and she straightened everything out within a couple hours. While at my preop apt they were unable to find my record initially, then the billing person came in with it saying I owed more money and she couldn’t find my apt. Alex was my nurse and found the paperwork in my record stating what I paid for and Liz fixed the scheduling. All worked out in the end but like I said it was stressful. I had the abex, thighs, and knees. I will say that the biggest impact is the hips and abex for sure. The thighs and knees aren’t as huge a difference. I see it more in the fit of my clothes than overtly obvious but I get it. If you take too much from the thighs you would end up with really loose skin and Dr Centeno let me know that ahead of the procedure. The lipo on the thighs hurt apparently a really sensitive area and the recovery from the abex was more difficult than the hips by far. It was difficult to stand up straight for at least a week or two which makes sense because of what the surgery is. It took a sec after standing to stretch out. One thing I didn’t think of was that I would end up with a new belly button. I don’t know if that happens for everyone but it never occurred to me to ask. Hadeyln has been amazing and supportive. She has answered all my questions and offered great suggestions for healing. Overall everything turned out great and I am really happy with the results and Dr Centeno.”
Danyelle on GoogleMarch 28, 2023
“I almost didn’t do the liposuction and AbEx procedure because of the patient care consultant. She was not one bit comforting but was very aggressive about getting my money. They wanted me to pay around $8000, and I hadn’t even talked to a doctor or medical
Professional yet. When I voiced concerns about the AbEx she said if we take the AbEx off then the price will change!!!!! I’m sure not for the better. I was feeling price gouged and pressured! Especially after reading all the BBB complaints about not getting your money back. Any way I had done research and I wanted the sono bello procedure for the downtime as opposed to a regular tummy tuck so I really didnt have to be sold on it. I gave them $2500 but didn’t want to give more until I saw a doctor. I was on vacation when I got a message saying sono bello was going to charge another $4500. I still hadn’t seen a medical person. Apparently I had signed a payment plan in the papers that I signed and I had the payment date wrong. I thought it was the same day I saw the doctor. So I call this PCC and tell her I will bring her cash on my doctors appointment day. she says well that is gonna be a late fee!!! I had had it by that time! My husband and my friends told
Me it was a sign not to do it. I finally made it
To the doctors appointment and he changed everything for me. He was so nice, and informative and showed me the scar was going to be low and showed me how my other scars healed and they didnt look bad. He calmed my nerves and answered my questions without making me feel stupid or defensive. He and my nurse during (I don’t really remember after) the procedure were fantastic! And I love how I look.”
Donna on BirdeyeMarch 25, 2023
“My nurse Jessica was wonderful! She was kind, caring, funny and walked me through every step of the procedure. She was attentive and made me feel very comfortable. She is a true asset to your office.”
Stephanie on BirdeyeMarch 23, 2023
“Laurette is such a blessing. She is so knowledgeable, compassionate and helpful. She answered all my questions and took really good care of me. Hope all your nurses are like her.”
Maria on BirdeyeMarch 21, 2023
“My initial thoughts on this practice were great. Fast forward several weeks and my surgery was denied due to an allergy. I can live with that, however, this is something that could have been stated that the initial consultation rather than waiting until the preoperative appointment and having the physician say I was not a candidate. I was told that I would receive full refund since this was the Physicians decision. Fast forward almost 3 months and I still have not received the refund I was told I would receive. I have called this practice numerous times and I've even gone into the office and have been given the runaround. I was told a refund for my payment was mailed out in February but after a month of waiting I still have not received it, the young lady I've been communicating with said that they would send out a new one and they would put a tracking number on it. Fast forward another month and I still have yet to receive my refund. I don't understand how they expect full payments for surgeries but, then when faced with having to refund that money they can't do so in a timely manner. This apparently is not the first time that this has happened to people requiring refunds for denied surgeries, though they've happened in other states. Unfortunately the next steps will be to go to the local news channels and if need be hire a lawyer. It's not like we're talkin a few hundred dollars, no this is several thousand dollars that these people are playing with.”
Brittany on GoogleMarch 20, 2023
“Lisa was a great nurse.”
Carolyn on BirdeyeMarch 17, 2023
“Norfolk - Lisa my prep nurse & Jessica my procedure nurse we’re nothing short of amazing. Thank you both for checking on me continually and ensuring comfort throughout the revision and add-on.”
Raytosha on GoogleMarch 16, 2023
“Hands down the treatment I received from the front desk to the back office was AMAZING. Everyone was nice, smiled, and greeted you as you walked through the door. My nurse JESSICA got to know me more as an individual before we proceeded with the visit, she is personable, listens and answered of my questions. She smiled and greeted me like I was someone she had known for a long time. Keep doing the wonderful job that you do.
Marinia M”
Marinia on GoogleMarch 13, 2023
“Laurette is simply amazing! She was my nurse with me every step of the way for several procedures. Not only is she extremely knowledgeable, she is so encouraging & literally held my hand and supported me throughout every process. She has become family! Jessica W. is another nurse who has went above and beyond with me & is extremely kind! Shareese & Deja from the admin staff have always had the best customer service, and answered all my questions no matter how many or how often I called lol. Haydelene was also amazing she was my post-op nurse ensuring that I was informed in aftercare & what to expect. Dr. Centeno is awesome and certainly a pillar in his craft! I look forward to my revision with Dr. Gilbert who is truly one of the best, I have seen his results on others & they are impeccable! After speaking with him he gave me the confidence/boost going forward for my revision. Thank you Sono Bello Norfolk for everything!”
S. on BirdeyeMarch 10, 2023
“I know that there are a few bad reviews on here for Sono Bello. But, I have to say I had a wonderful experience. The staff was amazing! They are so warm and comforting and they really care about your feelings and well being . My results were beyond belief.
I went from having an embarrassing , uncomfortable double roll stomach to a COMPLETELY flat stomach!! I experienced moderate pain with the procedure but it was more than worth it! I have to give a shout out to Dr. Kaplan for his amazing bed side manner and talented hands, also to 3 members of the staff that went above and beyond - Jessica, Hadelyn and Lisa! They have such great personalities and are so professional! If you’re thinking about doing this, don’t hesitate!”
Memookal on GoogleMarch 09, 2023
“Nurse was great. Procedure painful.”
Deborah on BirdeyeMarch 07, 2023
“Jessica was very nice to me she made me fill very good about myself”
Bernadette on GoogleMarch 07, 2023
“I came in at 2pm for a 2:15pm appointment only to be told after filling out over 5 pages of paperwork that I wouldn't be able to be seen until 2:45pm. After waiting i was finally called around 3pm.. the reason I scheduled the consultation was not once addressed or asked about, I was only told about a more invasive, more expensive procedure I never considered getting. I wrapped the consultation up rather quickly but overall it was a waste & ill never return.”
Alexia on GoogleMarch 06, 2023
“Seriously your office isthe entire reason why so many Hampton Roads citizens prefer travel to other Locations because the marketing BMI lies & fees schedules are undisclosed with rude professional bias & prolific waiting rooms times. I actually heard an office clerk get nasty with a senior citizen mom.
The surgery fees you bill alone isn't worth the deplorable professional ethics you have to deal with as they assume as if people have dynamically lost their common sense.😏 From a medical ethic stand point I find it Culturally abtrusive to make patients wait in any waiting room for 3hrs...Namaste~”
Pink Panthera on GoogleMarch 03, 2023
“My experience at Sonobello has been AMAZING! The whole staff made me feel like family especially Laurette. She is wonderful, caring, and supportive! ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️”
Julie on GoogleMarch 02, 2023
“Liz is the best! Super knowledgeable with all the crazy questions I had & truly knows how to make the whole experience worry-free. I would highly recommend sitting down with Liz & choosing Sonabella! ”
Misty on BirdeyeMarch 01, 2023
“Awesome, customers service exceptional support from the front desk Staff.
Jessica was my Nurse at the start to a Team of Winners at my Pre Op appointment to start me on my Sono Bello journey, she was an awesome after surgery Nurse very caring. Nurse Brittani also great she nserted the IV in a snap. My follow up call and Post OP sppointment with nurse Hadelyn was exceptional. She really helped feel better
and answered all my after care questions.”
Sharon on BirdeyeMarch 01, 2023
“Deneen thank you for being a great manager at this site visit another site and did not have the same experience thank you for being you. ”
Yavonka on BirdeyeMarch 01, 2023
“Let’s talk about great personality. Virginia staff is amazing, attentive and make you feel comfortable. That is what I call a great experience. ”
Yavonka on BirdeyeMarch 01, 2023
“Deneen is always available to answer any questions whether I call one month two months she’s here for me. She rocks. Thank you. ”
Yavonka on BirdeyeMarch 01, 2023
“Huge shout out to Liz, she was so knowledgeable and encouraging during my consultation, I can’t wait to get my procedure and see the amazing results! I suggest everyone to go see Liz, esp if you are on the fence! She’s the best ”
Danielle on BirdeyeFebruary 28, 2023
“The doctor and emergency liters are friendly and have excellent bedside manners. Everyone is knowledgeable and does not mind answering any wuestions you made my have. The employees and doctor are very professional. I am satisfied with my results and can definitely see the change. I have enjoyed my experience and will.come back in the near future; aww lol as, recommend others to seek their service.”
Felita L. on BirdeyeFebruary 18, 2023
Ciara on GoogleFebruary 17, 2023
“My Experience at Sono Bello Virginia Beach was Great! The staff was so friendly I felt comfortable and the entire establishment was super clean and well kept. To top it all off my Nurse Lisa was AMAZING I could talk to her for hours!!!! She was so kind, relatable, and I could tell she genuinely cared about me as not only a patient but as a person.
I would recommend this location to everybody!!
P.S. make sure you ask for Nurse Lisa”
Zana on GoogleFebruary 14, 2023
“The level of care that was provided was far better than I expected.Beginning with the admin at the front desk, to my Fav nurse Lisa, to the best surgeon Dr. Gilbert! The level of care provided exudes excellent!”
Krystal on GoogleFebruary 13, 2023
Ashley on GoogleFebruary 09, 2023
“It was great coming back to such a welcoming office. Liz rocks and I am glad that I was able to work with her once again after almost 2 years.”
Dione on GoogleFebruary 07, 2023
“I don’t know where to start but this has been a great experience. From the day of my first initial consultation until my procedure day. My nurse Lisa has been nothing but an amazing person! So professional and has made me feel comfortable, relax and informed of all that was going to happen thru the procedure. Best desicion ever!”
Maria on BirdeyeFebruary 07, 2023
“Any place where you walk in and they greet you by name…is the place you want to be! From the ladies at the front desk with their gorgeous smiles and happy demeanor…they make you feel right at home. I won’t attempt to spell their names here but…they are awesome. Finally, my most favorite nurse “Haddy”. I won’t see anyone but her! She is knowledgeable and personable. I would have to think really hard about severing my patient/nurse relationship just to date her! I’m just saying…she is that good of a nurse!”
DJ on BirdeyeFebruary 01, 2023
“She is very welcoming and informative.”
Robyn on GoogleFebruary 01, 2023
“I want to shout out my loving caring team at Norfolk Sonobello!!! Each time I come into contact with them, it's always the same!! Helpful, never feel rushed, explains everything to me in detail and gives great/helpful tips. LIKE frfr Norfolk, VA Office is amazing 👏🏼. I will Have more later, I already put out Some YouTube Vlogs with more to come. DEE the Office Mgr LOVE!!!!!!! She is Always there when i need and if she isnt there, she replies as soon as she get a moment, Liz in consultation, Jessica, and DR. K., Niema/FRONT staff YASSSS.. Dee You and your office is TOP NOTCH. I'm Sending everyone there!! Thanks so much.”
ShatimaR on BirdeyeJanuary 31, 2023
“From my first appointment with Liz to my first procedure with Dr. Kaplan, everyone has been spectacular! Very friendly, helps you feel at ease, and responsive to all questions. Excited for my 2nd procedure in a couple of weeks.
The only suggestion I have is maybe have information sessions
to explain the things that you can expect or what can help you recover along the way. There is no way that the doctor can explain everything in your appointment but having a group information session may help to give more information. I have learned so much from an online group of patients who have a wealth of knowledge on what to expect. etc.”
Missie on GoogleJanuary 25, 2023
“Lauryn was great at my Venus appointment. Answered any questions I had and gave me some tips to help the process. Very happy with the results.
Pre-op appointment went very well. Jessica did her part for the appointment and gathered the information for the doctor to review.
Jessica was professional, courteous and repeated herself when I needed it. She made this part of the process go smoothly with her calm demeanor.”
Deborah on GoogleJanuary 20, 2023
“RUN AWAY!
My first appointment, I wasn't seen until 2 hours after my scheduled time, I see the rep who is not a nurse, not a doctor and tells me that they can absolutely get rid of all the loose skin on my stomach. For the next 4 days I call, text and email to give them my money. $12,000 spent. Next, I meet my doctor the week before the procedure. He takes about 2 minutes with me then the nurse giving me a list of things I need to buy that costs almost $300. Why did I get the upgraded package?!?! Day of the surgery, it's 6am, it's just the doctor, a nurse and me. The surgery actually went well but I wake up wrapped in binders and no explanation of how to take them off and on. I come home and once the lidocaine wears off, I'm in the WORST pain in my life. I was also told I'd be back to work in 3 days. 3 weeks of teleworking later (because I couldn't sit up), I was told told I should have been off work for several weeks... o.0 I have 3 follow-up appointments, all with LPNs who tell me after my complaints that it's all normal. My binder wasn't even ordered until my 2 week check up. AFTER MONTHS of horrible pain, infections and pull inches of stitches that were pushing through my skin, I had to almost scream at a nurse to get me to have ONE follow-up with the doctor. He comes in, doesn't wash his hands. I make him put on glove. Here I am almost a year later and I am STILL in pain, the scar looks like I was in a horror movie, I'm completely lop-sided and none of my clothes fit anymore because the way my body is now disfigured. The manager called me about my complaint and said she would schedule an appointment with another surgeon to see if the issue could be resolved. That was supposed to be January 9th. Luckily, I called ahead because they had "no record of me having an appointment that day". The front desk said they would have the manager call me. Well, 2 weeks later, no call. $12000 to be worse than I was before, treated like crap and being avoided.”
O'Malley on FacebookJanuary 17, 2023
“RUN AWAY!
I wish I could give a place zero stars. My first appointment was late by over an hour. "There was only one rep there and she's behind..." 2 hours after my scheduled time, I see the rep who is not a nurse, not a doctor and tells me that they can absolutely get rid of all the loose skin on my stomach. For the next 4 days I call, text and email to give them my money. Next, I meet my doctor the week before the procedure. It takes about 2 minutes then the nurse giving me a list of things I need to buy that costs almost $300. Why did I get the upgraded package?!?! Day of the surgery, it's 6am, it's just the doctor, a nurse and me. The surgery actually went well. I come home and once the lidocaine wears off, I'm in the WORST pain in my life. I was also told I'd be back to work in 3 days. 3 weeks of teleworking later (because I couldn't sit up), I was told told I should have been off work for several weeks... o.0 AFTER MONTHS of horrible pain, infections and pull inches of stitches that were pushing through my skin, I had to almost scream at a nurse to get me to have ONE follow-up with the doctor. Here I am almost a year later and I am STILL in pain, the scar looks like I was in a horror movie, I'm completely lop-sided and none of my clothes fit anymore because the way my body is now disfigured. The manager called me about my first complaint and said she would schedule an appointment with another surgeon to see if the issue could be resolved. That was supposed to be January 9th. Luckily, I called ahead because they had "no record of me having an appointment that day." I wasn't surprised. The front desk said they would have the manager call me. Well, 2 weeks later, no call. THIS IS THE WORST DECISION OF MY LIFE. DO NOT WASTE YOUR MONEY HERE! ”
OMalley on BirdeyeJanuary 17, 2023
“Carissa literally was an angel. She held my hand and made me feel so comfortable. Truly made the experience less frightening. Over all amazing service and I highly recommend”
Anxhela on GoogleJanuary 13, 2023
“Very professional and answered all my concerns. ”
Veronica on BirdeyeJanuary 10, 2023
“I’ve only had a consultation and loved it! The front desk ladies were so welcoming and sweet to my 3 year old. Liz, the consultant, was so patient, uplifting of my body, and playful with my kid. Such a wonderful environment and I can’t want to work with them more.”
Holly on BirdeyeJanuary 10, 2023
“I had the most fabulous Dr. as well as an absolutely delightful nurse, Lisa 💖. The entire procedure was flawless. The supportive and thourough care made me feel comfortable throughout the duration of becoming even more amazing. Once home, the Dr. called to check on my recovery process. I can not rave enough about the fantastic experience I had at Sono Bello Norfolk.”
Rebecca on GoogleDecember 23, 2022
“Jessica at pre-op was amazing! Kind and professional! She made me feel comfortable and confident in my upcoming procedure!”
Shannon on GoogleDecember 20, 2022
“Had an absolutely awesome experience here. Dr. Kaplan is the best he formed me back to my 20s. I love it 💕 the front desk Deja, Cherrisse and Naima these ladies kept my spirits up keeping my appointments right even moving me up when they had earlier appointments thank you for handling with care it is deeply appreciated 😍 😍💕”
Lourdez on BirdeyeDecember 15, 2022
“Nurse Lisa is great!!. She makes sure that I am comfortable during the procedure. As always, Dr Kaplan did so well on my touch up.”
Sandy on BirdeyeDecember 14, 2022
“Your whole staff has been very kind and supportive, Deja, Cherrise, Naima as soon as I walk in that door they greet me, they get me checked in before I even get to the front desk. I like that they don't treat me like just another patient, they're all friendly with smiles. I give each and everyone in your staff a big 5 star. Thank you”
Nelda on GoogleDecember 13, 2022
“Although nobody likes to get undressed at the doctors office, I have to say Jessica made me feel very comfortable. Even when I complained about getting pictures taken.”
Jo-Lei on BirdeyeDecember 10, 2022
“Medical procedures are always a tad scary and the key to a great experience is the manner in which the doctors, nurses and staff members treat you from the very first moment. I applaud Sono Bello Norfolk for exceeding my care expectations and delivering excellent results.
I must add a special thank you to Lisa my nurse for going beyond the call for me.”
B. Da’Vida on BirdeyeDecember 07, 2022
“First of all the place is calming, the young ladies at the reception desk are so nice. Ariel was very clear and helpful when explaining the procedure to me. My nurse Lisa ♥️ was awesome . I hope to have her on my stage 2. Dr. Gilbert was the bomb. He had my best interest at heartland he did an awesome job. I'm so glad I chose this office and the Dr.
Thank you everyone for a wonderful experience.”
Susie on GoogleNovember 30, 2022
“Hello, Sonobello Norfolk Office I had ABEX & Waist procedure November 1, 2022. I’m happy with my results and my transformation. Thank you Dr. Centeno 😊”
DERRICK on BirdeyeNovember 28, 2022
“Everyone is very professional and the pricing seems to work out. Great place to do business. ”
Benjamin on BirdeyeNovember 28, 2022
“Hello,
Sonobello-Norfolk Office The office environment is pleasant and welcoming. The front desk ladies (Chreissa, Deja& Naima) have excellent customer services and friendly. There spirit sends Positive Energy within the office. Thanks ”
DERRICK on BirdeyeNovember 28, 2022
“The staff at Sonobello is the best! Always polite and caring. And they actually answer the phone when you call! ”
Colleen on BirdeyeNovember 28, 2022
“My first visit was amazing! From beginning to end, I enjoyed being in the company of professional people.
I can't wait to come back for my full treatment. ”
Rosa on BirdeyeNovember 28, 2022
“My nurse Lisa was amazing!!! I was so nervous and she put me at ease. I suggest if you get the procedure done request Lisa Rodriguez as your nurse if she's working!!!”
Christina on BirdeyeNovember 24, 2022
“Incredible . Y’all were very patient and treated me special”
Vanessa on BirdeyeNovember 22, 2022
“Jessica was wonderful. I found the staff so helpful”
Trudy on GoogleNovember 09, 2022
“Everyone was so helpful before, during, and after. Lisa was my nurse couldn’t have asked for a better person., I felt like we had known each other forever Thank you for making my experience a Great one”
Shelia on BirdeyeNovember 06, 2022
“This experience has been life-changing. I researched it for two years, and decided to go ahead and have a procedure done. My advice is to listen to the doctors and what they advise. The outcome will be so much more rewarding! Dr. Centeno was remarkable! This is his passion and it shows. From my first visit with Liz to all of the other wonderful young ladies in the Norfolk office, I can’t say enough about the customer service. Do not hesitate to get this done, it will change your life.”
Sherry on GoogleNovember 02, 2022
“The ladies are always so sweet and know my name when entering the office. The positive vibes and smiles make even recovery visits awesome!! Great job ladies!!”
ann on BirdeyeOctober 30, 2022
“These people are top shelf!!! The whole office staff were warm and inviting... Each and every one were caring, personable with great senses of humor to put up with me... Liz, was amazing and a valuable asset to the office as well as the whole company... She was very informative and very knowledgeable to her profession... I would recommend sono bello to anyone and everyone!!!”
Daniel C. on BirdeyeOctober 28, 2022
“My consultation was perfect, warm welcoming greeting and Liz that did my consultation was very kind, knowledgeable, and put me at ease.”
deb on GoogleOctober 18, 2022
“Tech was very knowledgeable and friendly. The tech also made sure I was comfortable.”
Todd on BirdeyeOctober 17, 2022
“Naima, Cherisse and Hadelyn are excellent!!! Always helpful and getting answers to all my questions I have regarding my procedure. Very good and competent!!”
Lawson Keith on BirdeyeOctober 15, 2022
“Roukyia was so friendly and professional. She answered all of my questions and did a wonderful job!”
Trina M on BirdeyeOctober 14, 2022
“I went in today for my 1 week PO. OMG!! I am so glad Hadelyn was my PO nurse. She is so knowledgeable, loving, caring and compassionate. She made me feel good as Opposed to Britti on my day of the procedure. I had an emergency and had to see Dr Kaplan 4 days after the procedure and met Carrisa who is his like Hadelyn the sweetest EVER. BOTH of them ROCK and you feel the love and compassion they have. They take time to talk, answer your questions and ease your nerves. Now...Britti is definitely someone I would not care to cross paths again, the day of my surgery she was just cold and mind you I'm in there alone and she made you feel that way while prepping me for the procedure. I love Hadelyn & Carrissa pls continue to be there for me and others as Sonobello needs you ladies.”
Crystal on GoogleOctober 13, 2022
“I went in today for my 1 week PO. OMG!! I am so glad Hadelyn was my PO nurse. She is so knowledgeable, loving, caring and compassionate. She made me feel good as Opposed to Britti on my day of the procedure. I had an emergency and had to see Dr Kaplan 4 days after the procedure and met Carrisa who is his like Hadelyn the sweetest EVER. BOTH of them ROCK and you feel the love and compassion they have. They take time to talk, answer your questions and ease your nerves. Now...Britti is definitely someone I would not care to cross paths again, the day of my surgery she was just cold and mind you I'm in there alone and she made you feel that way while prepping me for the procedure. I love Hadelyn & Carrissa pls continue to be there for me and others as Sonobello needs you ladies.”
Crystal on GoogleOctober 13, 2022
“The staff here is absolutely awesome I went in feeling not so sure I’m leaving with a scheduled appointment to get my figure bk they made me feel comfortable and ready”
Dezi on GoogleOctober 13, 2022
“The staff here is absolutely awesome I went in feeling not so sure I’m leaving with a scheduled appointment to get my figure bk they made me feel comfortable and ready”
Dezi on GoogleOctober 13, 2022
“Roukyia at the Norfolk VA location is an absolute gem. She has been doing my Venus massages and is always so friendly and professional. She takes the time to explain the areas that she is focused on each week and gives me tips to ensure I have the best results from the massage. She along with the front desk staff have made me feel like family!”
Imogen on BirdeyeOctober 12, 2022
“Roukyia at the Norfolk VA location is an absolute gem. She has been doing my Venus massages and is always so friendly and professional. She takes the time to explain the areas that she is focused on each week and gives me tips to ensure I have the best results from the massage. She along with the front desk staff have made me feel like family!”
Imogen on BirdeyeOctober 12, 2022
Alaina on GoogleOctober 12, 2022
Victoria on GoogleOctober 11, 2022
“I came to Sono Bellows to fix my botched tummy tuck from a Board Certified Plastic surgeon. I had the Ab Ex and also Lipo to my back and waist. I wish I had come here first. I and my husband am very very pleased. This is addictive! I will be back! I am over the moon satisfied. Oh by the way I just turned 63 this is my new Social Security body. Dr. Cedeno and his office staff are indeed professional, courteous and friendly.”
Wanda on GoogleOctober 11, 2022
“Very nice and professional”
Mike on BirdeyeOctober 07, 2022
“I recently did my follow up appointment at Sonobello Norfolk. Excellent customer service from the front desk (Deja, Naima, and Cherrisse). Always a great experience from beginning to end. ”
Ty Ty on BirdeyeOctober 07, 2022
“Everyone has been so nice and professional thus far. Lisa was my nurse during the procedure and she is the greatest!! She kept me informed of everything, lowered my anxiety and is just all around great at what she does!!”
Sarina on BirdeyeOctober 03, 2022
“My overall experience was amazing. Jen was my nurse and went far beyond to ensure my experience was a good one. 100% would do it again, at this facility. With this team.”
Sandra on BirdeyeOctober 02, 2022
“My overall experience was amazing. Jen was my nurse and went far beyond to ensure my experience was a good one. 100% would do it again, at this facility. With this team.”
Sandra on GoogleOctober 02, 2022
“I am absolutely thankful for the two nurses I encountered at my 3 month. Hadelyn was so kind that I was in tears when we were done. I was feeling bad about my results and her empathy was really overwhelming. Then I met Roukyia and she was exactly the same! So gentle and encouraging! These two women are amazing!”
Linda on BirdeyeOctober 01, 2022
“I am a repeat client, and initially I had an issue, but that Deneen Williams is the truth! She should have anything her heart desires. She is patient, kind and knowledgeable. She addressed all of my questions and needs and now I will totally have a brand new procedure because of her. The front desk staff and Deja Garcia is hands the best. Ms Williams and Deja, I am grateful. Sono Bello is the best way to go!”
latisha on GoogleSeptember 30, 2022
“Dr. Centeno and his staff are truly amazing. Dr. Centeno made sure I knew what we were doing every step of the way. The front office staff was very welcoming, and my nurse Laurette was amazing. Nurse Laurette has execellent bedside manner and took great care of me before, during, and after the procedure. I highly recommend Sonobello Norfolk for your cosmetic needs.”
Tie on BirdeyeSeptember 30, 2022
“My experience with Sonobello Norfolk was truly amazing. I left the office with absolutely no pain. The office and nursing staff were very welcoming. My nurse (Laurette) has excellent bedside manner and was very attentive and informative. She discussed everything we were doing to make sure I had a clear understanding of what was next. Dr. Centeno did a great job and kept me informed every step of the way. (I just know my body is about to be snatched) lol. I highly recommend Sonobello Norfolk for your cosmetic needs.”
Ty Ty on GoogleSeptember 30, 2022
“Everyone at the Norfolk Sonobello is so warm and welcoming. I love going there and they remember my name before they look at the screen which is awesome! ”
Alicia on BirdeyeSeptember 29, 2022
“Had my first Venus treatment today with Roukyia! She is amazing!!!”
Debbie on BirdeyeSeptember 29, 2022
“Would give 5 star but I had a fair amount of pain during the procedure. We all react differently to meds and pain. I was more sensitive than I expected. Dr and staff are wonderful and very caring. Good place and staff at Norfolk Va.”
Susan on BirdeyeSeptember 29, 2022
“The ladies are friendly and provide good customer service. ”
Todd on BirdeyeSeptember 29, 2022
“Extremely professional my nurse Jen was awesome and very patient! She kept my husband informed and did a great job. The whole staff was amazing and made me feel super comfortable!”
Cristie on BirdeyeSeptember 29, 2022
“I DO NOT RECOMMEND this business. I can't speak to the actual service they offer because I was never able to even learn about it. I arrived 30 minutes early to my consultation which was scheduled for 10:30 AM, filled out all the paperwork and waited. And waited. And waited. I came all the way from Yorktown and sat there for over an hour waiting. And every new person who came in after me went in and I waited. I asked how much longer and they said they only had 2 consultants and would get to me soon and then 5 more people came in and got called while I waited. I have read other reviews that mention similar issues, and it's true. The front desk staff is just pitiful. They don't offer water, or anything to make you more comfortable while you wait. They don't even keep you posted about what's the delay. Bottom line, I didn't feel comfortable enough to give this place my business. So I left.”
Tiffaney on GoogleSeptember 26, 2022
“Honestly the worst experience I've ever had. The only thing decent about this place was the staff. First they tried to overcharge me which took me months to get it resolved. Also I had to get a second procedure done which still didn't come out right. I have so many divots in my tummy. I even went to try and set up my 6 month post-op and they really said there was no need. Luckily was able to go to Associates in Plastic Surgery where Dr. Jacobs did an absolutely amazing job. He's was horrified by the amount of scare tissue left behind.”
Chloe on GoogleSeptember 22, 2022
“Jennifer my main therapist was great. Her bed side Manor put my mind at ease. The procedure went well and I got a lot of fat removed. The first portion of the procedure hurt a bit but once I was numb it was bare able. I even fell asleep. More to follow with recovery updates but I feel so much better. ”
Tia on GoogleSeptember 20, 2022
Ingrid on GoogleSeptember 20, 2022
“Jessica.B (LPN) was amazing, great customer service and excellent communication skills”
Vantia on GoogleSeptember 17, 2022
“Kia the Venus Nurse is the bomb. Every step fully explained. She made the environment very comfortable for me.”
Janay on GoogleSeptember 13, 2022
“Today was my husbands 3 month post op appt @SonoBello of Norfolk. We came in they brought us back we went through the preliminaries, and the nurse came in assessed everything took her pictures measured. And then they took the time to explain the Venus Massages to us. Long story short we both opted to have the massage done. I’m grateful for Hadelyn, Deneen, & Cherrise, their kindness and professionalism is very noticeable and certainly appreciated.”
Kathy on GoogleSeptember 13, 2022
“Dr. Centeno is a great surgeon. His team, Alex and Liz on the day of my procedure were so comforting & I appreciate that so much. I'm one month out from my procedure and I look great!! Jessica was my one month follow up nurse and she gets a 5star as well. Thanks to the Practice Manager, Deneen, you have a great team!”
Donelle on GoogleSeptember 12, 2022
“Great experience so far. Front desk was very nice and welcoming and my nurse Jessica is super nice and puts you at ease. Dr Kaplan was also nice. Overall, very happy.”
Family on GoogleSeptember 12, 2022
“I’ve just begun with stage 1 of a 2 stage process and everyone has been amazing beginning with Liz for my consult. She answered every question I had and also all the questions I thought of after the apt. My preop apt with Lourette was great she answered my questions about the upcoming surgery and was knowledgeable, patient and kind. Dr. Centeno was amazing, smart, kind, professional and supportive. He made sure I was comfortable with my decision and I felt safe every step of the way. Alex was a wonderful nurse during my surgery very responsive before during and after surgery, knowledgeable, safe and kind. I had my first post op apt with Hadelyn and she was amazing. I brought my husband in with his questions as well she was so knowledgeable and patient with us and by time we left the office was closed. We never felt rushed and her compassion and kindness was very welcome and often missing in other doctor offices where you feel like one of many and not an individual. I’m still healing and in the next 2 to 3 months I’ll be on to stage 2 with Dr. Centeno. Normally I would wait until I’ve completed my process to leave a review however every person from the front desk when I walked in to my post op apt has been so great I wanted to post while in process.”
Danyelle on GoogleSeptember 12, 2022
“Came in for a consultation and fell in love with Deja cherrisse namia and toy in the front!!”
Sharon on BirdeyeSeptember 09, 2022
“Loved getting my complimentary Venus treatment with Roukyia!”
justina on GoogleSeptember 09, 2022
“It is Always a great experience at Sonobello especially when greeted by the front Desk with Deja and Sharerse . I always feel welcome and know that I’m in good hands. I also saw Roukyia the Nurse who did a great job with the Venus treatment. I felt relaxed and confident during the session.”
DESIREE on BirdeyeSeptember 08, 2022
“I cannot express enough how friendly and professional all the staff is at Sono Bello Norfolk. Each and every person made me feel safe and welcomed. Jen was fantastic and made sure all my questions were answered and went over all information in great detail. I am forever grateful for everyone’s kindness and assistance.”
David on BirdeyeSeptember 07, 2022
“Look! It’s nice when the front desk girl (Charrise?) greets you by name and makes sure you are well. Then…my favorite nurse…Haddy…is the best. I will walk out if my appointment isn’t with her every single time!! She is the best! Keep her.”
DJ on BirdeyeSeptember 06, 2022
“Roukyia is kind, patient, and the ultimate professional. The massage is definitely worth it!”
Clarissa on GoogleSeptember 02, 2022
“Hadelyn was super nice and made me feel comfortable. She also answered all of my questions”
Tamekia on BirdeyeAugust 30, 2022
“Raulyia the Venus Nurse was an absolute joy the comfort, understanding and knowledge she shared with me made this process amazing. Her knowledge and experience made me decide to have more than just the complimentary treatment. Thank you for all that you do you boosted my confidence to another level”
Yolanda on GoogleAugust 30, 2022
Ciara on GoogleAugust 28, 2022
“I want to thank Dr. Kaplan and Nurse Carissa so much for guiding me through this process. They took such good care of me, kept me informed during the procedure, and made me feel safe! This has changed my life in the BEST way! Thanks so much to everyone involved with my care.”
Ciara on BirdeyeAugust 28, 2022
“Nurse Laurette is the BEST… it’s the best feeling when you find yourself with the perfect nurse who makes it all feel so so comfortable…”
Carmen on GoogleAugust 27, 2022
“Lisa was beyond such a blessing. She was an amazing nurse and I want to see her to say thank you. I tend to dislike medical personnel but I absolutely loved having her as my nurse.”
Jennifer on BirdeyeAugust 26, 2022
“Lavette was so wonderful. I had concerns and she answered every one of my questions with kindness and patience. She excels at her job! Thanks Lavette!”
Linda on BirdeyeAugust 26, 2022
“The service was absolutely fantastic. Hadelyn RN is a blessing to have at Sono Bello. Very knowledgeable and professional. She has a heart the us genuine. I am very grateful for her. She took great care of me and guiding me on how to take care of my wounds. She is truly a blessing!!!!!!!”
Trikia on GoogleAugust 25, 2022
“Roukyia was great today!! I love her for my Venus treatment!! She took her time, and broke up as much scar tissue in our 1 hour session. She was very informative and super sweet. I book a 2nd session just because I enjoyed her service so much! Going to Sonobello was the best decision I ever made for myself I love what I see and I’m not even completely heeled!! Dr. Centeno aka “The Waist Snatcher” was my Dr!! He was absolutely awesome and I felt calm and safe during my whole procedure. The 1st 2 weeks after was very ruff, I was swollen, uncomfortable, couldn’t sleep good, itchy, but week 3, I felt so much better and was able to get some rest. The meds helped but I stopped taking everything after the 3rd week. Customer service was amazing and they send weekly videos to you so you know what to expect for the week. My nurse was great a well, I enjoyed the whole staff. Great place to go, highly recommended!!”
Lysa on GoogleAugust 24, 2022
“Jessica was fantastic. Made me feel comfortable and was very professional. Genuinely enthusiastic about my results. Greatly appreciated.”
John on GoogleAugust 23, 2022
“Jessica was very knowledgeable, supportive and patient on my first follow-up visit. She gets 5 stars!! : )”
Angela on BirdeyeAugust 22, 2022
“Jessica was great and was very patient with my speech impediment. She actually was able to understand what I was saying. People tend to want to rush me when I speak but Jessica was patient with me and I so appreciate that!”
Jennifer on BirdeyeAugust 22, 2022
“Kyia is very knowledgeable, friendly and caring.
Thank you”
Lancie on BirdeyeAugust 16, 2022
“First impressions are the best & when you are extremely anxious about having a procedure …a hug & a smile go a very long way. I have been in the medical field for 26 years & some RNs lose sight of why they went into this field. Laurette was that comforting shining star for me…Thank you for explaining everything to me and making me feel comfortable, you are a true asset to the field!”
Lisa on BirdeyeAugust 14, 2022
“I can not thank Sonobello staff enough. They made me comfortable from day one. From desk staff and Deneen was very reassuring!!! I give them a 10 out of 10”
Denica on GoogleAugust 12, 2022
“My nurse was Lisa and she was absolutely awesome!!! This is the first surgery I’ve ever had and she definitely made the experience a lot more comfortable!! My pre-op Nurse was amazing as well (her name escapes me ) … great atmosphere!! The entire office has a nice calming vibe!!! I will most definitely be sharing my experience with everyone!! Thank you all so much!!”
Ase on GoogleAugust 12, 2022
“All the staff, nurses and Dr Centeno were extremely professional, caring and wonderful.
Laurette specifically was such an exceptional nurse and always asked how was i feeling and if needed any additional details/care. I loved that she was the nurse i initially saw on my preop and the day of procedure.”
Raysa on BirdeyeAugust 12, 2022
“I can’t really put into words how great the team is at SonoBello. They really have been there for me through my entire process and was able to answer all of my questions. It didn’t matter how busy they were, they always stopped what they were doing to assist. Hadelyn has been exceptional. Every time I had a follow up she has always went above and beyond to make sure I was comfortable and I understood the process.”
Rachel on GoogleAugust 10, 2022
“Nurse Laurette and Dr. Gilbert were amazing!!!”
Garniecia on GoogleAugust 10, 2022
“Everybody there was so nice and friendly”
Kimberly on BirdeyeAugust 05, 2022
“Everyone was excellent! They all made me feel comfortable along with making sure I was comfortable with my decision in being ready for the procedure. I worked with Liz & she was fantastic! I can’t wait to get my work done!!! ”
Asianeka on BirdeyeAugust 05, 2022
“The ladies at the front Desk were amazing and very friendly. I went in for my preoperative appointment and was very nervous but soon as I started talking with the Deja and Sharese I felt very at ease. Dr. Gilbert nurse Laurette is amazing also!!”
Garniecia on BirdeyeAugust 05, 2022
“Sono Bello Norfolk Nurse Lisa Rodriquez is all that embodies what a nurse should be to the patient. She has been informative and has advocated for me to ensure my needs are met!!!
Dr. Roz”
Roz on GoogleAugust 05, 2022
“It is with great pleasure to acknowledge Deja Garcia at Sonobello Norfolk, who has continued to perform above expectations. She clearly demonstrates the ability to juggle multiple tasks and create a comfortable and caring workplace which I encountered. She is one of the most dedicated employees at Sonobello. She has a passion for learning and expanding her skills. She also has exceptional organizational skills and great client interaction and relationships at Sonobello. She is definitely a gem and great to have around.
Please acknowledge receipt of this employee Deja Garcia without reservation.”
DESIREE on BirdeyeAugust 05, 2022
“I would like to take this time out to appreciate two of my favorite people Deja Garcia and Shareese M. Reception desk, You’ve guys have inspired and supported me during my time at Sonobello.I am so thankful to God that he has blessed me with you. Thank you for the love and support and assistance at many times. It was so nice of you to help me out . I really appreciate all that you’ve done and I want to express my gratitude. Thank you for greeting me and others with compassion and generosity and showering me with genuine care. May this kindness return to you thousandfold. You honestly inspired me to be the best person I can be, which is the best gift you can offer. Your kindness is truly unequaled . You both are AMAZING people ! Thank you for being an essential part of my life during this amazing experience at Sonobello . I am truly blessed !”
DESIREE on BirdeyeAugust 04, 2022
“Excellent experience! Jessica and the rest of the team took great care in explaining all of the details.”
Denise on GoogleAugust 04, 2022
“Sonobello was a magnificent company for my body contouring, surgery, generally speaking Dr.Centeno did an Excellent job with my surgery, Lipo & Skin removal. He was very attentive to my needs, patient, and caring, & outstanding for his remarkable work. Nurse Alex was very professional and fun caring person & Dr. Martinez was also a great.assistance to Dr. Centeno. Overall in retrospect I would recommend this company Sonobello without reservation in Norfolk Va to all that desire a new body transformation .”
DESIREE on BirdeyeAugust 04, 2022
“I must give recognition to my nurse Elena Houck. My journey like many was filled with lots of anxiety and nervousness. I mean I was freaking out to.the point of tears and high BP (never had BP issues in my life). However Elena's patience and kindness was so comforting. She was so genuine and resourceful for all of my concerns. Couldn't have asked for a better team.”
Tempesett on BirdeyeAugust 03, 2022
“The nursing staff at the Norfolk location is remarkable one nurse in particular stands out with me with me and her name is ELENA. Since day 1 I could always count on her answering any questions day or night her bedside manner has ALWAYS been amazing and she's very thoughtful and knowledgeable with everything she does. I am so grateful That GOD linked me with her as my nurse because I could not ask for better.. I PRAY she never leaves because she is an amazing diamond ASSET to the company.... thanks ELENA and Crew”
SHATIMAR on BirdeyeAugust 03, 2022
“Jessica is amazing! She took the time to listen to my concerns and even spoke to the doctor about them to ensure that he would address them thoroughly. She is personable and friendly and made me feel extremely comfortable.”
Danielle on GoogleAugust 03, 2022
“Elena is amazing she has been a big help for any questions that I have she has been there thank you!”
Emi on BirdeyeAugust 03, 2022
“5 stars across the board!! From beginning to end and post-procedure, Norfolk SonoBello is EVERYTHING!! The office manager, Deneen, is a SUPERSTAR! The entire staff is wonderful and Dr. Centeno is AMAZING!! ⭐️⭐️⭐️⭐️⭐️”
ZX on BirdeyeAugust 02, 2022
“First of all, the only thing good about this place, the staff is very friendly. That’s about it. You don’t see the Dr for the initial consultation, you see an office member. Not until you pay in full and the day of your surgery, do you meet the Dr. Dr Kaplan was great as well but according to all the info, there is little to no pain. Untrue. It was extremely painful. Then the compression garment they gave me was too big. I called and told them and they said a smaller one would be shipped out. It never was so I bought my own. My results after the swelling went down were some lumps and ripples. I came in to have the skin treatment done that’s included only to find out that I would have to purchase several more treatments to see good results, another couple thousand dollars. I was extremely unsatisfied and upset, asked to see the manager who never came in so I left. Also spoke with corporate who never got back to me. The office has since never called, never made a follow up appointment, nothing. I haven’t seen my Dr since the surgery. Haven’t heard from them since I expressed how unhappy I was. Bottom line, they want your money then they don’t care about after care, after affects. Period. Awful customer service. And too much money for what I got. I’ve had to pay several hundred dollars for lymphatic drainage massages to help with the lumps. Absolutely ridiculous. Also the wait time for each appointment is insane. I waited over an hour each appointment.”
Amy on GoogleAugust 01, 2022
“So.. I have not had the procedure.. yet.. I am booked... Absolutely cannot wait!! So excited! Liz spent almost an hour with me during first consult.. gave me her # & personal cell # if I had questions... which I did.. she promptly answered my questions & even told me to swing by the next day if I needed to (even though she was fully booked) she could squeeze me in if it helped me be at peace.. (you always think of things you should have asked or said- after you leave)! My biggest complaint is that I have to wait 3 more days! ASK for Liz! (NO offense to any other associates. I only met her)... but so so worth it.. & completely relatable.. LOVE HER”
Rebecca on BirdeyeJuly 31, 2022
“The manager Deneen at Sonobello is amazing, dedicated, great communication, and you can call on her for anything. She is definitely mama her material. Keep up the great work!!!!”
Yavonka on BirdeyeJuly 31, 2022
“Deja is an awesome… Her customer service is impeccable.. what an awesome person to introduce potential clients at Sono Bello!”
Ahmyrr on BirdeyeJuly 31, 2022
“Thanks to Dr Centeno and Deja at the front desk for helping my beautiful wife”
dondrae on BirdeyeJuly 31, 2022
“Deja at the front desk was the best part of my day! ”
latisha on BirdeyeJuly 31, 2022
“I recently sat in on a consult with my bestie and Ariel made my jaw drop. She was so vibrant and real. When we arrived, the front desk girls were just simply amazing. Deja made me laugh and even convinced me to book an appointment for myself. Those young ladies in the Norfolk office are the truth. I am now moving forward with surgery and Dr. Kaplan will be my doctor! Wish me luck! ”
April on BirdeyeJuly 31, 2022
“Excellent fast service. Will update the results in a while. Front desk was excellent. Thanks!”
Emi on BirdeyeJuly 30, 2022
“Best experience the girls at the front desk are amazing ”
Tia on BirdeyeJuly 30, 2022
“Everyone made me feel so comfortable’”
Tyesha on BirdeyeJuly 30, 2022
“I recently booked an appt for consultation in New York, but the reviews are buzzing about Norfolk. I am going to take a nice trip down there to have my consult and possibly book with Dr. Robert Centeno. I called and spoke with a young lady by the name of Dee who made me feel like a million dollars. She was so calming and informative, she is also a native New Yorker lol. I will be there next month and I am super excited about transforming with Dr. Centeno! ”
Anastasia on BirdeyeJuly 30, 2022
“Thank you Cherrisse for making my experience a very good one. The manager Dee gave me Starbucks. I can’t wait to see them both soon. Thank you Sono Bello Norfolk!!!”
Toga on BirdeyeJuly 30, 2022
“Deneen made me feel very comfortable with getting my procedure. She explained everything very throughly. She was very patient. I can’t wait to get my procedure completed thanks to her!!! ”
Denica on BirdeyeJuly 30, 2022
“I was a pt of Dr Centeno’s and can’t thank him enough! He needs a literally a sculpting genius ! That young lady at the front desk, Deja, she is just so sweet! Good customer service and positive attitude. She makes that experience way better than it was previously. Thank you Deja and Dr.C!!! ”
Krystal on BirdeyeJuly 30, 2022
“I LEGIT have to give the Ladies at the front Desk a HUGEEE Thank You 😊. Each Time I come in there they have smiling faces and they get me checked in and taken care of. Customer service is very HUGE to me and I always want to make sure I THANK those that give me great customer service thanks again ladies of Norfolk sonobello Front Desk yasssss. #ShatimaR ”
SHATIMA on BirdeyeJuly 30, 2022
“I visited Sono Bello in Norfolk and I must say the front desk service was exceptional. Cherrisse and Deja were extremely helpful and answered all my questions in a polite manner. 10/10. ”
Tia-Adana on BirdeyeJuly 30, 2022
“Thank you Cherrisse and Sono Bello Norfolk. You made me feel so much better at the front desk, My consultant was far behind but the lovely young ladies rescheduled me. Thank you to the Manager Dee for the Starbucks! See you soon Norfolk ! ”
Tenille on BirdeyeJuly 30, 2022
“The office staff at Sono Bello was very professional and acknowledged me as soon as I walked through the door. Deja the individual at the front desk gave me my needed paperwork and asked if I had any questions.
Ariel the Individual that I had my consultation with was very professional and educated me on what to expect after the procedure. Due to my experience at this particular office I would recommend Sono Bello to others.”
Yvette on BirdeyeJuly 30, 2022
“I visited the center in NC and then accidentally called the Norfolk center when I could not get through. I spoke with Deneen and she was amazing. She was the manager and still gave me her time and attention even with the error. Now I’m booked for norfolk and I will try to get in with Dr. Centeno. I’m excited to see them next week! Thank you Deneen!”
Tiffanee on BirdeyeJuly 30, 2022
“Liz was great she helped us understand everything from the producers to pricing and everything in between. Thank you 😁 ”
Khalilah on BirdeyeJuly 30, 2022
“I scheduled a consultation for 2:15. I arrived early shortly before 2:00 pm. So, the receptionist had me fill out the paper work which I completed by 2:15. I waited until about 2:35, then the receptionist told me there was only one consultation specialist today and they would be another 30 minutes. I chose not to wait. Sono Bello Norfolk doesn’t respect people’s time. It’s unfortunate but okay. I’ll take my business elsewhere, since they don’t respect my time!”
lms on GoogleJuly 26, 2022
“My surgery at the Norfolk office. was a little over a year ago. I noticed at my follow up things weren't right but I was told I had to wait till 6 months, at my 6 month check up they told me I had to wait to my one year mark for it to be fully healed when I didn't like my results and I tried to check into it they told me it was too late when I was told I could call back and ask for a revision and have a different doctor nobody's ever contacted me back. The only reason why I'm giving a 2 star is because at least the nurses I had were nice.”
jackie on GoogleJuly 26, 2022
“Customer Service was Superb Cherisse and Deja”
Cyrenia on GoogleJuly 25, 2022
“My Venus massage experience has been wonderful, she makes sure you are comfortable at all times and has your best interest in what she’s doing to you and for you, she great.”
Valerie on GoogleJuly 14, 2022
“The staff was knowledgeable and professional at all times. Charisse and Deja were friendly and made me feel very comfortable. My nurse Jess had a very bubbly sense of humor, which helped calm my nerves tremendously. The only thing that the providers should reconsider is the sedation. This procedure is DEFINITELY NOT something that a patient should be awake for. Local anesthesia did not kill my pain receptors which made it very difficult to just lay there. General anesthesia or twilight is best! Other than that I will say aside from the soreness I feel okay. And although I’m swollen I can definitely see the difference already. I would definitely recommend them to others”
C on GoogleJuly 08, 2022
“Always a wonderful experience when I have my treatments. Rokia is very professional & knowledgeable about what she does & has such a great personality!”
Michelle on GoogleJuly 08, 2022
“Terrible waiting time , I called the center to schedule a consultation informed them I am visiting va and my time is short , they scheduled me at 11:15 am I arrived before 11 told me there will be 2 hours wait ?!! But they can manage to get me in earlier , 2 mad clients came and left , no respect to people time and now compassion or emotion , they looked very happy to tend to reschedule very bad experience”
Weni on GoogleJuly 06, 2022
“Nurse Lisa is absolutely wonderful!! This is the second time that she’s prepared me for surgery. Both times she was VERY professional, and made me feel comfortable. She is great at what she does!”
Latrelle on BirdeyeJune 30, 2022
“Dr. Kaplan is a excellent surgeon. His bedside manners, professionalism and work is awesome. However, the SONOBELLO brand/staff is far from that. The front desk staff and management are unorganized and lie to save face. I had a bad experience with one of the RNs. I contacted SONOBELLO customer relations supervisor to report the incident. I was promised a $100 gift card that I never received. The Office Manager from the Norfolk location called me to apologize for the Nurse behavior and promised she’d come out to speak to me and check on me at my next appointment. To this day I have not heard from nor seen the Office Manager. During one of my follow-up visits I discovered that the same RN had me purchase a $40 ointment that the doctor never recommended. I mentioned the ointment to the Office Manger and told her I needed to know if the Doctor actually wanted me using it. She told me to “definitely keep using it and send me pictures of your incision so I can personally send them to Dr Kaplan”. I never heard back from her. The most recent incident involved them booking me and another customer for surgeries one hour apart. While leaving my preop appointment I overheard the receptionist telling the other lady that they’d get her booked for her appointment since she was previously given a time and date but it wasn’t on the books. The time and date that the receptionist mentioned was same day as the date I was booked for and one hour apart from mine. The next day I got a call from the sales agent that booked my appointment. She offered me another surgery date and ironically she was able to offer me a lower price on an add-on I was interested in. I told her it was to close to the date for me to ask my driver to change their work schedule. We agreed that I’d keep the surgery date and time she’d given me. Less than 15 minutes later I get a text from the Norfolk office saying that there was a change in my surgeons schedule on my surgery date so they needed me to change my surgery date. I explained to them that I’d just talked to the sales rep and we agreed that I’d keep my original date and time. They offered other dates and asked if I could make them. After checking with my ride I told them that the other days were too short of notice so, I’d have to keep the original date and time they gave me. Fast forward to today(day before surgery), I get a test from one of the RNs saying that my check in time is xxxx. The time she gave me is 3hours later than what I’d previously booked for. I called to office to see what was going on. The receptionist said the surgery before mine is going to run longer than expected. I asked her when did they find that out. She side she didn’t know. It’s clear to me that they’ve had this planned since the day they discovered that they’d booked me and the other lady’s appointment too close together. This is the 3rd time that there have been issues with appointments after they’ve booked me. I respect honesty! So, they could’ve been straight forward and said we messed up and need to reschedule you. Instead, they chose to lie. I live two hours away from the surgery center so last minute changes are an inconvenience. I’ll be glad to get the last part of my procedure over with. I hate that I’ll have to have four follow-up appointments with them. I highly recommend Dr Kaplan but the only way I’d chose him again is if he have a private practice outside of SONOBELLO.”
Latrelle on GoogleJune 29, 2022
Victoria on GoogleJune 23, 2022
“My nurse Lisa , she was hardworking, she is so good , god bless her”
Masoud on BirdeyeJune 21, 2022
“Elena nurse was excellent , I love her she is best”
Masoud on BirdeyeJune 21, 2022
Nancy & Bill on GoogleJune 20, 2022
“The team at Norfolk is awesome from the front desk to the Surgeon. Dr Centeno was awesome and I love my results. The front desk was so professional and had such great energy especially Cherrisse , love her ❤ ”
June on BirdeyeJune 18, 2022
Sofia on GoogleJune 16, 2022
“I went in for an initial consultation. The reception staff were wonderful to work with and very professional. My consultation was with Elizabeth Hazelette. She was very friendly, professional and knowledgeable. I enjoyed the conversation and she insured I thoroughly understood what my options were. I highly recommend Elizabeth and her staff! Michael B.”
Michael on BirdeyeJune 07, 2022
“Hadelyn was very nice and professional. She was able to answer all of my questions and concerns, which made me feel better about my recovery process.”
John on BirdeyeJune 03, 2022
“The experience was great.. I am happy with my results thus far.. my only concern was during the time that I was being treated for delayed wound care, I was made aware that the nurse performed outside of what the doctor advises..
I can not remember that nurses name but Brittni and Hadelyn were amazing!”
Travoria on BirdeyeMay 31, 2022
“Ariel, Naima, and Deja were great! Absolutely had a great time with consultant”
Shirley on BirdeyeMay 27, 2022
“Exceptional customer service! Front desk staff is leading in customer satisfaction. Dr. Gilbert is professional, honest, and simply amazing! Superb customer service.”
Joy on BirdeyeMay 27, 2022
“Deja and Hadeleine were absolutely amazing during my post op appointment. I am extremely happy about my service here at Sono Bello.
Chelle”
Michelle on GoogleMay 26, 2022
“I had a great experience. The receptionist are very helpful and make you feel welcomed. The doctor goes over everything so you know what to expect before your surgery. I would recommend them if you think this something you want to do for yourself.”
G on BirdeyeMay 26, 2022
“Great people and great music!!!!”
Come Home with on GoogleMay 26, 2022
“My experience with Sono Bello is beyond wonderful. The front desk is very kind and friendly. The waiting room is clean and inviting. My surgeon Dr Centeno and the nurse beyond amazing. I look amazing, my results are better than I expected. Thank you all staff at Sono Bello ”
Alana on BirdeyeMay 26, 2022
“The front desk staff “ Deja , Charice and my nurse Elena was the dopest ever. They explained things to me every step of the way.
Thank you so much”
Silina on BirdeyeMay 26, 2022
“Different and okay 👍”
Brian on BirdeyeMay 17, 2022
“The ladies at the front desk are great! Even when there are longer than usual wait times, they are very pleasant and accommodating. Now, if ever there was a nurse of the decade it would definitely be Nurse Elena. She is AWESOME! I actually get a little disappointed when I have to see someone else. From beginning to end, she has been so personable, caring and has helped me in EVERY way possible.....even going above and beyond what's expected. I SOOO APPRECIATE HER as she made this journey and lot more bareable.”
Darlene on BirdeyeMay 17, 2022
“The staff was so friendly and knowledgeable they made me feel so comfortable I loved it I will definitely be back”
kaylah on GoogleMay 16, 2022
Norma on GoogleMay 13, 2022
“Jessica was wonderful. Great experience!”
Sally on GoogleMay 06, 2022
“Thoroughly enjoyed my Venus treatment with Jessica. I’m looking forward to seeing the results continue!!!”
Ruth on BirdeyeMay 05, 2022
“The Venus treatment was a very pleasant surprise and the the technician Jessica was friendly, extremely experienced and was great and relaxing experience! She did great job!!!!”
Grace on BirdeyeMay 05, 2022
“Haven’t done my procedure as yet, however, the intake process and pre-op experience was exceptional. I had to wait a bit longer than I expected , but I actually looked at the bright and bigger picture; they make sure not to rush anyone’s procedure to move on to another client, I greatly appreciate that. Dr. Gilbert explained the before and after procedure to me thoroughly; he was friendly m, yet professional. Laurette who did my pre-op, was SUPER AMAZING , I give her ⭐️⭐️⭐️⭐️⭐️. I anticipate seeing you guys next week. Let me not forget..the front desk staff were very pleasant, and kept me updated on what was going on during my wait.”
Michelle on GoogleMay 04, 2022
“Ariel was great she’s an amazing woman and it was a blessing medic him a crossed her and sono Bello has great staff. I don’t a single complaint. Thank you guys!!! ”
Beautiful on BirdeyeMay 04, 2022
“A comfortable visit as well as informative. I will hurry back to see more amazing results. Tha ks to my anesthetic tech Jessica who did my Venus! Amazing Results!”
Gloria on BirdeyeMay 03, 2022
“Honest opinion here.
I have/had the absolute best care here with Dr. Gilbert’s team. He did an amazing job on contouring my body and I’m so in love! Not to mention the staff is so kind and warm. Charrisse, Deja, and Brittini are the beautiful souls who made me feel so confident even before my surgery. I highly recommend this team, and encourage anyone to give them a shot.”
Stephanie on BirdeyeApril 27, 2022
“I had a tummy tuck and armlift l don't believe you can get this and h as very instant results scam”
barbara on GoogleApril 27, 2022
“The service from Deja was great during my consultation wait. Also appreciate appreciate all the other staff as well ”
Cayla on BirdeyeApril 26, 2022
“I had the best experience at my pre-op appointment. Laurette (sp), Deja, and Sher were the absolute best team of ladies! I loved their energy, professionalism and humor. I would recommend this facility solely because of their presence.
Dr Gilbert was very patient, informative and clearly knowledgeable. I cannot wait for my surgery at the end of the week!”
Soukeye on BirdeyeApril 25, 2022
“The new staff is amazing! They took great care of me and my needs! I didn't feel like just a regular customer. They took the time to learn my name and helped to fit my appointments around my schedule! They are AMAZING! ”
Ronnie C. on BirdeyeApril 25, 2022
“Deneen is the best!!! I have been to other Sonobello and between her and her front desk I couldn’t ask for a better experience. Friendly, professional and classy. Keep up the good work Ladies!!!”
Yavonka on BirdeyeApril 25, 2022
“I love how kind and friendly the front is, thank you Deja and Cherrisee for all your kindness”
T on BirdeyeApril 25, 2022
“When I arrived for my procedure I was greeted the woman at the front desk. Her name is Deja. Right away she showed excitement for me and it helped me to relax. I really like her welcoming vibe.”
Shelly on BirdeyeApril 22, 2022
“This establishment has the best staff I’ve ever encountered. From the front desk, specifically Deja and Cherrisse. They were always amazingly friendly and helpful. What impressed me was they remembered my name after my first visit. They would always see me walk in, say hello and we’ve got you checked in. Everyone always apologized for any delays and we’re super comforting. Dr Centeno was amazing as well. ”
Amy on BirdeyeApril 21, 2022
“Cherrisse and Deja are amazing! Those girls up front are awesome, fun and high energy. Warm and welcoming environment from start. The providers from consultation, assessment and care amazing. ”
jlemonator on BirdeyeApril 21, 2022
“Elena the Clinical Manager is awesome. She went out of her way to help and texted me to make sure all of my questions were answered. She's an absolute sweetheart!!!”
Dorothy on GoogleApril 20, 2022
“I am currently 12 days post op from the TrisculptEX procedure. I had a great experience with them leading to surgery. On surgery day my nurse was wonderful. Procedure went great. After getting home the first week of recovery was very difficult which is expected. My main concern and greatest question is "Why no drains?" The swelling and fluid retention is the worst. I felt like my skin was going to break open. I do not feel like I drained well. I got a lymphatic massage 6 days post op (which was against the orders I was given but I was desperate for relief) I suffered the most that night but went to my 1 week appointment feeling much better which I attribute to the massage. I feel alone and unknowledgeable in this process most days but the periodic informational emails I receive from time to time help. I find myself seeking more info online daily and I did research ahead of time but it's very different once you're in it. I am pleased with my progress and I am happy with my new belly button because I was really nervous about it. I am looking forward to less swelling, bloating, and fluid retention so that I can really see my results. My belly is a bit bulgy right now. The fupa is gone but the upper and middle abdominal areas are protruding beyond what I would like to see. It's still early and I'm patient. Overall I am content with the services. I just think that I should have gotten drains. I forgot to ask on surgery day and when the meds wore off and I could think and see straight I was disappointed not to have them. I believe they could have progressed me further than where I am now. But I believe that I am in a better than expected level of healing right now, which is great!”
Tameria on GoogleApril 20, 2022
“My experience with sonobello Norfolk was amazing! For desk staff was amazing especially Cherrisse she was so awesome and very help.Dr kaplan was so amazing I love his work he definitely hook me up! Nursing staff was so nice an awesome I definitely recommend sonobello to others”
Tia on BirdeyeApril 14, 2022
“Very friendly, knowledgeable and helpful. Cherrisse is a wonderful member of the Sonobello family.”
Ruth on BirdeyeApril 14, 2022
“Dr. Gilbert and the staff are amazing!! I have never had surgery and then the Dr call personally to check up on you to see if you were doing well. And the ladies in the office are just incredible people! Thank you so much for the amazing care you all gave to me.”
VALERIE on BirdeyeApril 14, 2022
“My experience at Sonobella Norfolk va was nothing but the best. I would love to extend a extra thank and to ELENA for the warm welcoming and being readily available for me whenever I needed her. The first week is extra hard but to have Elena there with me every step of the way means a lot ! Great job ELENA And keep up the great job!!!!!”
Hutch on BirdeyeApril 11, 2022
“My procedure was done last Thursday March 31st 2022. Their policy is that they contact you the next day to see how you're doing but I have not heard from anybody since I have my surgery done. I called them over 4 times I've text and I've left several voicemail messages and no one will return my calls they haven't even set me up for my 1 week Post-op surgery which is now past a week. It's like as soon as they get your money that is it they will not call you back they won't further any more of your health care or anything. I had laser lipo with skin removal done that means that I have stitches and still no one is answering my health and care questions even though that is what I paid them thousands of dollars to do. I now have to seek outside professional help from a surgeon in order to continue my care to make sure that I heal properly and that all my medical issues are addressed. My advice don't go anywhere near them they're going to take your money and as soon as they have your money that's it.
I should have known when they made me wait 1 1/2 hours just for my counseltation.”
Valerie on BirdeyeApril 08, 2022
“The staff is amazingly knowledgeble upbeat & extraordinarily friendly! ”
Seven Cites, on BirdeyeApril 08, 2022
“Had such an amazing consultation at sonobello, thank you to Ariel! She was so kind & informative & answered all the questions I had!”
Dahlia on BirdeyeApril 05, 2022
“I fell in love with laurette and Toy. They were wonderful and pleasant. , made me feel comfortable and wait me with open arms
!”
Twana on BirdeyeApril 04, 2022
Roxanne on GoogleApril 04, 2022
“I had my consultation today with Ariel and cannot thank her enough for her detailed explanation of the process and also for making me feel comfortable about this new procedure I am electing to do. She is super sweet and very willing to answer any questions. I am happy to have been paired with her..”
Shelly on BirdeyeApril 01, 2022
“This is an update to my initial review to include post-procedure commentary. Again, the entire staff was excellent!! Alex, my nurse was super-awesome! Deneen, the office manager, was (and is still) the epitome of wonderful customer service. This is true for pre, during and post-procedure instances. Dr. Centeno was great and his bedside manners were immaculate. I am now a month into recovery and I must say…. I’m overjoyed with my results thus far!! Thank you SB Norfolk. 🙌🏽”
ZX on BirdeyeMarch 31, 2022
“The environment is welcoming and professional. They make the entire process extremely painless and will do anything to accommodate the patient. The entire process from start to finish is extremely easy and they are able to entirely work around your schedule.”
Benjamin on BirdeyeMarch 31, 2022
“I have never been so unhappy with a business like this before. Second time rescheduled for a procedure. I had to stop my medications twice, 2 weeks prior. I was brought in for a pre-op, given procedure date and instructions and the first date they gave me was canceled do to schedule conflict and second date is now canceled 3 days before procedure because the doctor has plans to go out of town. You don’t run a business like this, I get things happen but when a patient takes off work, stops medications, buys pre procedure products and then canceled three days before is just unacceptable. I guess when you pay up front this is how you get treated.”
Dee Dee on GoogleMarch 29, 2022
“Alexa was awesome today and took great care of me! I’m excited for my next post op to see some more great results! The team here at Sonobello is awesome!!!”
Aimee on BirdeyeMarch 29, 2022
“Pre-op appt with Carissa and Dr. Centeno was great. Very informative and personal experience. I’m excited about my upcoming procedure and results.”
SW on BirdeyeMarch 28, 2022
“Carissa was very sweet and caring. She made me feel very comfortable and explained everything to me and answered all of my questions.”
Nichole on BirdeyeMarch 28, 2022
“Had a very great consultation today All procedures were explained in great detail. Office was very clean and staffed was very professional. I can’t wait to schedule my procedure.”
Tershel on BirdeyeMarch 28, 2022
“I had a consultation last summer with Liz and it was absolutely amazing. I called the office yesterday and spoke with the manager, only because she answered the phone Lol! I literally spoke to Deneen for about 20 minutes where she thoroughly explained the procedure and my options. I was afraid at first, but Deneen made me feel 2000 times better. She was sweet and transparent and extremely funny. Her spicy New York accent had me intrigued lol! Long story short, I am moving forward with surgery, purchasing on Monday and because of her, my confidence is at an all time high. Deneen Williams, I thank you! You are out of this world and don’t let anyone tell you anything different. Sono Bello Norfolk is the way to go! Now I am literally telling my entire friend circle and they have made consult appointments!..
Ayyyyyeeee!!!!!”
Monika on BirdeyeMarch 26, 2022
“Alexis King is super nice and very helpful”
Jennifer on BirdeyeMarch 25, 2022
“Everything was awesome and professional.”
Jennifer on BirdeyeMarch 25, 2022
“Everyone has been so kind and supportive! This has been a life changing event and everyone has been so helpful along the way!!
Alexis has been so much fun on my follow up visits!!”
Anita on BirdeyeMarch 24, 2022
“Alexis King helped me thru both procedures I had done. She was great!”
Milagros on BirdeyeMarch 24, 2022
“Daneen and staff have been phenomenal through the entire process. ”
Mia on BirdeyeMarch 24, 2022
“My consultation meeting was excellent! Ariel was a complete Joy to meet with. Looking forward to seeing my new transformation soon.”
Autumn on BirdeyeMarch 23, 2022
“On time, cordial and informative. Alexis is a great help to my recovery process and an asset to the Sono bello in Norfolk.”
Patricia on BirdeyeMarch 23, 2022
“Ariel Delorito was an amazing consultant! I’ve never had such a detailed, informative and inspirational consultation like I had with Ariel. She was honest, transparent and super friendly. I felt so excited after leaving I can’t wait to setup my appointment. ”
shajanel on BirdeyeMarch 22, 2022
“Front ladies were fantastic and very helpful!!!! The initial consultant/ sales woman should be a little more honest on swelling timeline. When your initially told most swelling will be gone in 3 weeks. So do it before vacation. Then to Find out afterwards it’s 3-6 months. Not unhappy with work done. Just honesty would be appreciated. My wife is in tears when she could have done it in a month instead of rushing it and feeling a 20k vacation celebration is ruined. Since she wasn’t big to begin with”
Charles on BirdeyeMarch 22, 2022
“The whole staff is amazing! Doc. Gilbert Did a great job with the surgery. Deja and Alexis is very friendly and kind. They get me in and out the building at a timely manner & make sure I get all the information needed before I leave. They are highly recommended!”
Kaniesha on BirdeyeMarch 22, 2022
“Deja has always been welcoming, heartwarming, and cheerful. She answers any questions I may have and is always smiling! Your location has amazing staff from the front desk ladies, to the surgeons/ nurses, all the way to the consultation agents. I absolutely have no complaints. Thank you all for being amazing and giving me the confidence to shine bright and be great!”
Cathren on BirdeyeMarch 22, 2022
“I went in today at SonoBello for my free consultation. Her name was Liz, she was very, very nice, helpful, polite, well spoken. Liz answered all my questions It was a pleasure meeting Liz today, she really motivated me. Thank you Liz for all your truthful answers.”
Elizabeth on BirdeyeMarch 18, 2022
“I just wanted to share how thorough and gentle nurse Alexis King took care of me today. She explained to me what I needed to do in order to heal more expediently. Her professionalism and knowledge is above and beyond. She is a great asset to the practice. Thank you again Alexis!”
Sylvia on BirdeyeMarch 18, 2022
“Alexis was extremely knowledgeable and extremely helpful in my 1 week post op appt. She explained things and steps for me to follow to keep my wounds clean and overall healing process.”
Sumik on BirdeyeMarch 18, 2022
“Ariel Delorito was very kind and courteous! She was very attentive to my concerns and what my problem areas I wanted addressed. I didn't feel rushed or pressured at all. Any question I had she answered professionally and the experience was more than I expected! Highly recommended!!”
David on BirdeyeMarch 17, 2022
“Everyone one in the office was so nice!!!. Alexis King was very informative, sweet and professional!”
Jovanne on BirdeyeMarch 17, 2022
“Cherries and Deja are the best they helped me a lot. I needed paperwork that I was having a hard time getting. They got it to me the same day. Their customer service is superb they're very welcoming. S”
Shenita on BirdeyeMarch 17, 2022
“Alexis King was superb. She thoroughly explained what I need to do. She listened to my questions and answered them to my satisfaction. Overall the customer service here is excellent from check in to check out. Ashley at the front desk is phenomenal”
Shenita on BirdeyeMarch 17, 2022
“The staff here at Sono Bello have been absolutely amazing in addressing my concerns for any possible issues. The nurse Alexis has been wonderful and answering any and all of my questions. Whenever I have came in for my post-op appointments. I would definitely recommend your services!!!”
Tammy on BirdeyeMarch 17, 2022
“The Sono Bello staff is amazing!! The front desk girls are so warm and friendly! They work hard to make you comfortable. I even saw them babysitting kids while patients were getting consults. My schedule is insane and they always did everything they could to work me in! Very professional, knowledgeable and helpful!”
Ashley on BirdeyeMarch 16, 2022
“Alexis King was awesome”
Betty on BirdeyeMarch 16, 2022
“Alexis is outstanding and her professionalism combined with her kind “ bedside manner” made me feel heard and not dismissed for my post op concerns. She gave me honest feedback that did not make me feel like she was just giving me false reassurance as a formality. This kind but direct honesty should be a standard for future candidates looking to join the sono bello team. I don’t know how my outcome will be but I am confident she will be open and honest and persistent to see my through to the results I’m looking for.”
Laura on BirdeyeMarch 16, 2022
“My experience was amazing. Alexis King addressed all my needs. She is absolute the best”
Michelle on BirdeyeMarch 16, 2022
“Great staff! Alexis King is great!”
Samia on BirdeyeMarch 16, 2022
“I did see results, but NO WHERE near the dream they sold me. I’m coming up on a year post op, I worked out, I ate right, I wore my compression WELL after the recommended dates. I would have NEVER EVER spent this kind of money to look only like this. I still hate the mirror, I still can’t wear a bikini, there was so much pain and downtime involved…. I am just heartbroken. I gave up a lot to try and make this happen, and even though the people were very nice, I just can’t believe that this is It… I was ready to do and sacrifice for many other areas, but what’s the point of it was all a lie and this place will apparently never be able to offer me the dream body they assured and promised me”
Christina on GoogleMarch 16, 2022
“I had a very warm experience. My expectations were exceeded. Alexis made sure all my concerns were addressed and any issues resolved. Thank you very much.”
Adrean D on BirdeyeMarch 15, 2022
“I just finished my consultation and had the best consultant Ariel!!!! She was awesome and made me feel comfortable. She was very professional and answered all my questions without me having to ask any. I'm looking forward to going through with my decision.”
Latoya on BirdeyeMarch 15, 2022
“Alexis King was extremely patient, informative and exceeded all levels of professionalism that allowed my appointment to have a more personal feel.”
Ms. on BirdeyeMarch 14, 2022
“Ariel was honest, transparent, and relatable...just what I needed for my personality. The office was nice office and it was a pleasant experience from the lobby to the consult room! ”
Nickesha on BirdeyeMarch 11, 2022
“Fast checkin, friendly staff”
Latrelle on BirdeyeMarch 11, 2022
“Had a very nice and insightful one week check up with Alexis king she was awesome and squashed and concerns I might of been having”
Meghan on BirdeyeMarch 08, 2022
“Never got to have a surgery.
Consultation was great, told Liz I needed to think about it, really, I was waiting for my debit card to come in to schedule. Received two emails before Friday, I called Friday (twice) and never received a call back. Sent an email with no response. Called yesterday and was hung up on, called back and no answer.
Literally trying to give my money to these people with zero response. My experience was not good.”
Victoria on GoogleMarch 08, 2022
“Went in for my 1 week post-op appointment and had Alexis King. She was absolutely awesome! Answered all of my questions and was very upbeat and personable which means a lot when you have to such close contact with someone.”
Kiana on BirdeyeMarch 07, 2022
“Let me begin by saying the entire staff at Sono Bello does an amazing job.....now.....let's get to the true reason(s) for this review. Cherrisse and Deja are without a doubt the heart beat of the office! Their exemplary customer service is second to none. From the moment you walk through the doors to the moment you leave these ladies present you with infectious positive energy, a willingness to answer any and all questions, and smiles so radiant that the sparkle can be seen through their face masks. Not only have they made me feel comfortable EVERY time that I have come to the office, but you can even feel the warmth when they answer the phone!!!!! I have no idea how Sono Bello was able to find these two gems, but I truly hope the ENTIRE staff values Cherrisse's and Deja's continuous contribution to the team. They are more than just "the face of the place",.... these ladies are an asset! Thank you for all that you do. As a veteran of the United States Navy, I salute you.
B. Johnson
”
Brynae on BirdeyeMarch 03, 2022
“Ariel is the best consultant hands down!!”
Markale on BirdeyeMarch 02, 2022
“Deja at the front was very kind and helpful while i waited for my wife to finish”
DubSet on BirdeyeMarch 01, 2022
“I have been dealing with Liz throughout my experience with sonobello she has by far been the best to deal with she has answered any silly question I have had and bent over backwards for me so I could get back to feeling like me and looking that way as well i by far would recommend ”
Meghan on BirdeyeFebruary 28, 2022
“I could not be more satisfied and totally impressed with Brittney (surgery) and Alexis (follow up) during my entire process. Very patient and informative with me and all my questions. The entire staff has been extremely courteous and professional. When you are here, it feels like you are among friends.”
Deborah on BirdeyeFebruary 28, 2022
“My nurse Alexis King did a great post op checkup for my 1 week appt. She was very knowledgeable and helpful. She answered all of my questions. I look forward to working with her during my recovery period.”
Terra on BirdeyeFebruary 25, 2022
“Very warm welcome. The varies insights to my healing were awesome. Thank you Alexis.”
Dycelia on BirdeyeFebruary 24, 2022
“Alexis King had a positive and uplifting attitude from the moment my appointment started despite it being early in the morning. She was patient, knowledgeable, and was able to answer all my questions. She made me feel comfortable and was tentative to my needs. She’s amazing!”
Megan on BirdeyeFebruary 24, 2022
“Laurette C.
Ms. Laurette C. The nurse who checked me in and did all the prep work was so awesome. Her personality, laughs and reassurance was the best. She is a true Rockstar. Makes me feel comfortable and ready to DO THIS.
Thank you”
Lisa on BirdeyeFebruary 24, 2022
“So far, so good! I’m one week post-procedure and everything is going as expected, thus far. I’m still a little sore and swollen; however, I am beginning to see my results come together. I’m anxious, but must remain patient as I know it’s a process and I’m trusting it.
Thank you Dr. Centeno, Office Manager Deneen, nurse Alexandria, receptionist and the entire Sonobello Norfolk office!!! Y’all ROCK!!”
Dwanda on BirdeyeFebruary 24, 2022
“I had a revision done by Dr. Centeno a little over a year after Dr. Siegel failed to do his job effectively. (Dr. Siegel no longer works there.)
Now, let me tell y’all…from start to finish, the Norfolk office was nothing short of awesome!! The receptionists were very friendly and displayed professionalism and astute customer service. Additionally, nurse Alexandria exemplified a great depth of knowledge and exhibited tremendous care and concern. Dr. Centeno’s bedside manners were incompatible! His ability to listen and understand my needs and desires were impeccable. I mean, who doesn’t want a doctor that not only listens, but has the ability to convey that he understands and actually produces what was requested?!…(rhetorical question) Last but definitely not least!! Deneen, the office manager!! All I can say is awesome, Awesome, AWESOME!! She is the best!! There’s no other way to put it…THE BEST!! Thank you Sonobello Norfolk!! ”
Exceptional Lives on BirdeyeFebruary 24, 2022
“Lovely girls and top service from start to finish. Thanks Ariel and ladies. ”
Mya on BirdeyeFebruary 23, 2022
“Everyone has been so wonderful the entire time from the original appt with Kat to Dr Gilbert taking care of me and answering all my and my husbands questions. From the procedure and the first two appts Angelic my nurse has been patient and kind . Cherrisee and Deja are always so friendly at the front desk and remember me like family. Highly recommend . Love them all to pieces.”
Michelle on BirdeyeFebruary 23, 2022
“We love Deja and cherries front desk girls are the bomb!!”
betty on BirdeyeFebruary 23, 2022
“Alexis did an exceptional job”
betty on BirdeyeFebruary 23, 2022
“This was my 1 week Post OP appointment and I had Alexis King. She answered all my questions and addressed my concerns with the swelling. Already lost 6 pounds in the first week!”
Denise on BirdeyeFebruary 23, 2022
“Dr. Centeno, MD is the best. He is just excellent. He made me feel so comfortable during my surgery. He transformed my body into beauty. Lisa Rodriguez, she was excellent as well. She was very informative. She gave me all the tools I needed to get through the whole procedure. The staffing was also very kind and for this I will be forever grateful for your service. ”
Elisa on BirdeyeFebruary 18, 2022
“Professional, Knowledgeable, Just Awesome and it was only my consult appointment. I am very particular and I don’t compliment easy so when I do a review, believe what I write. I had a consult with another cosmetic surgery business 4 days prior to consult with Sono Bello. I left the other business with numerous questions and feeling less than confident in what they could do for me. This bad experience led me to Sono Bello and I’m glad it did! I had the pleasure of meeting with consultant Liz who not only knew her stuff but gave me so much confidence in their practice, services, nurses and surgeons, if I could have gotten my procedure done right then and there, I would have. She is easy to talk to and makes you feel comfortable. She is honest, competent and professional. She made it clear that the focus was me, my end goals and my health but also that the surgeons take pride in their work and will not do a procedure on someone if they know it won’t come out amazing. My consult was Wednesday 2/16/22 and as of today 2/18/22, I am scheduled for my procedure and so excited. Thank you Liz! ”
Tamara on BirdeyeFebruary 18, 2022
Jason on GoogleFebruary 18, 2022
“I just wanted to complement both Deja and Cher on their welcoming personality. They always greet me by my name whenever I enter the office.They are both accommodating whenever I need to schedule an appt. They are very cheerful and efficient.”
Sylvia on BirdeyeFebruary 18, 2022
“Alexis King was my one week post op nurse. She was very efficient and answered all my questions and concerns. She was also my post op nurse for my lipo procedure back in November. She’s wonderful.”
Sylvia on BirdeyeFebruary 18, 2022
“I just want to say that Deja and Cherrisse were awesome and let me not forget their wonderful nurses. They were so kind and caring. I was so nervous about my procedure and it’s feels good to know that they actually care which means a lot in the health profession. These ladies go over and beyond for you. Can’t wait to see the final results!!”
Tawana on GoogleFebruary 18, 2022
“It was very successful. Alexis explained everything to the best of my knowledge. She was so helpful. I left there feeling wonderful”
Theresa on BirdeyeFebruary 18, 2022
“The whole team is AWESOMENESS. Patient attentive on spot care. My Team any day the week Deja, Alexis, Cherrisse”
Janice on BirdeyeFebruary 17, 2022
“The Nurse in the room..
Lisa R-she made me feel so comfortable and made sure I felt confident about what I need to do pre and post surgery. She is super cool.
Front counter ladies. Cher and Deja
These ladies are so friendly and always so positive and give you all the positive vibes. Absolutely have an amazing front Desk team. The are awesome from the first encounter with them.
I am extremely impressed with the staff here . You don't get to witness this often now days.”
Lisa on BirdeyeFebruary 17, 2022
“Just had my consultation with Ariel and it was awesome! I love that fact she broke everything down about the procedure and cost to me; and answered all me concerned questions 😆! Speaking with her and her colleague actually help me feel confident about the procedure!!!! Receptionists we’re kind and kept a smile even under the masks 😷…….. I CANT WAIT and will be back soon to start the process!!!
Thank you ladies so much!!”
Ava on BirdeyeFebruary 17, 2022
“I absolutely love Dr. Centeno. He is very informative and gave me realistic expectations regarding my procedures and healing process. I highly recommend him for any services with Sono Bello and I want to also thank the staff. They are amazing to include Ms. King (Lead Nurse) at the Norfolk office.”
Melody J. on GoogleFebruary 17, 2022
“Alexis was very polite and informative. She made sure she addressed all of my concerns and answered my questions! My besties at the reception desk take care of me and are always welcoming! So far my experience with Sono Bello has been amazing!!!”
L. on BirdeyeFebruary 16, 2022
“Naima and Deneen always provide excellent customer service. Thank you for making sure I’m always seen on time. ”
Christina on BirdeyeFebruary 16, 2022
“Cherrisse and Deja was awesome in getting my appointments set up in a timely manner. They have been a pleasure to work with.
Carissa was awesome! She was very thorough in explaining everything regarding my surgery and all the after care information.
Liz, was awesome too. They are a very knowledgeable staff and a pleasure to work with.”
Bukie on GoogleFebruary 16, 2022
“Alexis was very knowledgeable and professional.”
Louise on GoogleFebruary 16, 2022
“Over all experience has been amazing Deneen, Liz and the office staff are very professional. The receptionist go beyond making sure they answer all questions or concerns. My results are totally amazing.
”
Angel on BirdeyeFebruary 15, 2022
“I can not thank the SonoBello team enough Deneean and Alex were absolutely amazing, I’m so happy with my results I haven't felt this confident for years after my kids . Dr. Kaplan is amazing I would definitely recommend them to my family and friends ”
Ivette on BirdeyeFebruary 11, 2022
Jessica on GoogleFebruary 11, 2022
“Listen I got a new body AND a family with the Team at Sonobello.. DR.K snatched my whole life, Liz got me to sign up, Elena my Bomb Nurse who still to this day we Talk / and she helps me, Jessica my 1st Nurse that comforted me when I was nervous and my blood pressure was too high,, Receptionist
niema great Welcoming customers service, Office manager deneen Has an amazing team over at Sonobello & She is too!! I was 250 before I came, then 200 day of surgery and while I am only 3.5 months with all this swollen still I know I'm on the right track. YASSSSS Thanks Team, and MOSTLY GOD I THANK YOU FOR BLESSING MY DR K WITH HIS GIFT TO TRANSFORM LIVES. And All his hands Execution.. Congratulations on your latest Reward tooooo. Look for my journey or pix/video ,& YouTube channel #Shatimar”
SHATIMA on BirdeyeFebruary 10, 2022
“My visit was a great Liz gave me some really good advice,The ladies at the front was very helpful Cher,Daja,Naime”
Melissa doreen on BirdeyeFebruary 09, 2022
Melissa on GoogleFebruary 09, 2022
“From consultation to surgery and thereafter! The Sono Bello Staff has impeccable service!
The follow up videos each week really help me through the process! Only thing I regret is not doing this sooner for myself!
Thank You Sono Bello!”
Victoria on BirdeyeFebruary 08, 2022
“The front desk staff always sets a vibrant positive tone that makes you feel comfortable and excited. These ladies are just amazing!”
Enrique on BirdeyeFebruary 08, 2022
“Alexis King did a great job on post op care especially when she provided reassurance”
Jessica on BirdeyeFebruary 04, 2022
“Did anyone meet Deneen at SB? If you didn’t and you have any questions, concerns, complaints go see her. Her personality is outstanding. She gives you honest answers and strive to give the best solution as possible. ”
Yavonka on BirdeyeFebruary 04, 2022
“The whole office is great! Today I want to pay special attention to the front desk.. Cherrisse and Deja. They answered all of my questions and put my mind at ease. I am 3 months out from my surgery and these ladies were very informative and they didn’t overstep, they said the nurse would also lmk exactly what to expect! Thanks again Sonobello for helping me look on the outside how I feel on the inside! Great team!!!❤️❤️❤️”
Juli on BirdeyeFebruary 04, 2022
“Alexis K. is the best. I'd kiss her if I was in to women. I missed something in surgery that was complicating MY LIFE. When I came in for my Post-OP she made sure I had it. She may have been just doing her job but it meant the world to me. I'm not a medical professional I was lost...Now I'm found”
S. on BirdeyeFebruary 03, 2022
“Very professional, strive to make you feel special. Alexis King was very thorough and helpful.”
Terri on GoogleFebruary 02, 2022
“Alexis King did a very nice job on my post surgery visit. I really admire her professionalism and the care she took with me.”
Hoyat on GoogleFebruary 02, 2022
“I love how friendly everyone treats you. Any concerns are melted away bc their advise and answers are spot on.”
Amanda on GoogleFebruary 02, 2022
“Great! I am so happy with results so far. Alexis King also helped me on the 1 week post op and she answered all my questions and concerns so well. I am so impressed with sonabella!!”
Hope on BirdeyeFebruary 01, 2022
K on GoogleFebruary 01, 2022
“Cherrisse & Daja are really helpful and welcoming!”
Skyy on GoogleJanuary 31, 2022
“Alexis King was amazing and answer all my concerns!”
Nicole on BirdeyeJanuary 31, 2022
“I’m a changed person! Never, in my whole life have I had this confidence! Thank you Sono Bello!!! The wonderful experience started with my consultation and has been perfect with every visit.”
Mary on BirdeyeJanuary 31, 2022
“Alexis King is AWESOME She has great patient interaction and gives great info. I love love love her!!!”
Rolelian on BirdeyeJanuary 31, 2022
“My consultation was with miss beautiful Jennifer,(Jenny), and she was awesome! She was very thorough, explaining the process step by step, making sure I understood. She made me feel very comfortable, and was very knowledgeable and answered all of my questions. I can only hope I look half as good as Jenny after my procedure. ”
Penny on BirdeyeJanuary 28, 2022
“The nurses and doctors are so professional and on point! The atmosphere is great! But my fav fav favorite people are the 3 fine receptionist! They really made me feel good about myself and lifted my spirit! So much energy and motivation coming from them. I’d go there just too laugh and chill with them any day! Thanks everyone ”
Samira Raenell on GoogleJanuary 27, 2022
“ماشالله مرتب ونضيف”
Malek on GoogleJanuary 21, 2022
Yvette on GoogleJanuary 19, 2022
“I was 70 years old when I had "the works" the end of January, 2020. I have had 5 back surgeries and am only able to work out in the water. At first I could go to the gym and I tightened my abs and lost 15 pounds. Then in March, the covid shutdown closed the gym. When I tried a workout at home, I flared up my back and had to go on steroids, which caused a 5 pound weight gain. I got a place on my midriff that was noticeably larger on my right side than the left. It is getting increasingly larger with time. It is very noticeable in a t-shirt. At my 6 month check up, I requested a consultation with Dr. Siegel. Two months later he checked it and said I probably should have worn my compression garment for longer than 6 months, and there was nothing he could do. I am still down 10 pounds from my pre-surgery weight. I was told by Liz during my initial consultation that if I weighed less at my 6-month checkup, I could have a revision. Now I look like a freak and down over $10,000. Staff is great and very caring, however, despite my disappointment.”
Mary Elizabeth on GoogleJanuary 03, 2022
“I am very happy with Dineen and the staff at Sono Bello. She makes me feel very comfortable when I have my appointments. She answers any questions you may have regarding your visit. I recommend Sono Bello to my friends and family ”
Theresa on BirdeyeDecember 31, 2021
“The office manager, Deneen, is EVERYTHING!! I have nothing but AWESOME things to say about her!! She has GREAT follow-through and the BEST when it comes to effective listening!! She does NOT listen to respond…she listens to understand and EXECUTE!! Deneen, along with her team is nothing short of AMAZING!! I would recommend the Norfolk office of Sonobello to ANYONE, regardless as to where they live!! Bravo Zulu… 🤗 Keep up the great work as it speaks for itself!! ❤️”
Dwanda on BirdeyeDecember 31, 2021
“I am at the end of my recovery from ex and Lipo and I have to say I am the happiest woman in Norfolk. That Norfolk staff is amazing. When I tell you that Deneen Williams has turned it around! She is the epitome of a fearless leader. The front desk is totally different now. The energy and vibes there are outstanding. Dr. Centeno you have changed my and God bless you! Your witty sense of humor and your patience with me was like no other. I have to give a special thanks to Liz Hazelette for starting this journey. You were my support system Liz. Team Norfolk you are all shinning stars! ”
Krystal on BirdeyeDecember 31, 2021
“I was unsure about coming for a consultation but Liz H , was really knowledgeable and put my fears at ease. I highly recommend Sono Bella and Liz H ”
Danielle on BirdeyeDecember 31, 2021
“The young lady was very sweet she explained everything clearly an adequately. I love this place”
Elsie on BirdeyeDecember 30, 2021
“I enjoyed my experience at Sono Bello! Liz was so helpful in explaining to me every step to be taken and answered all of my questions thoroughly and knowledgeably. And the office is esthetically beautiful! ”
Amy on BirdeyeDecember 30, 2021
“If I could give 10 stars, I would!! The entire staff with whom I interacted were phenomenal!! Laurette was my nurse, front desk squad Deja and Cherrisse, theeee number one manager, Deneen, and my prospective surgeon, Dr. Centeno, were ALL AMAZING!! I am overjoyed and super-excited about my upcoming procedure!! They’ve made me feel extremely confident in their team and allowed me to relieve some anxiety!! I am truly looking forward to my date!! Thank you all so much!!! ”
Dwanda on BirdeyeDecember 29, 2021
“Disappointed for sure. Results were not what they promised and when I went back for my follow up appointment I explained my dissatisfaction and they offered to schedule for a happy medium revision but never called to set up anything. They totally blew me off. I spent a lot of money to end up having the main areas that I was concerned about look exactly the same. Nurses were great but that doesn't change the fact that I feel my money was wasted. The doctor main concern seemed to be with me writing a bad review which is why I waited almost a 6 months to see if they would follow up with me. NOTHING!!!”
Billie on GoogleDecember 22, 2021
“It has been 2 months since having my procedure and I absolutely love my results! Dr. Centeno is very caring and meticulous. He explained the procedure thoroughly and answered all of my questions. I felt completely at ease. His nurse Alex was wonderful and went out of her way to make me comfortable during the procedure. They make a great team and I would recommend Dr. Centeno and Sono Bello to all my friends! I feel like a new person😄”
Deniz on BirdeyeDecember 16, 2021
“Had a really great consultation with Penny. I am really looking forward to my procedure!”
Collette on BirdeyeDecember 16, 2021
“I had my consultation with Liz. She is amazing!! Knows her stuff and with a doubt was I comfortable from the start! Very soft spoken but very confident In herself with what she does. Liz didn’t make me feel embarrassed whatsoever when I had to take off my clothes for her to access my problem areas.
The front staff was also great! Very nice, helpful and willing to answer any questions. Works very hard at getting me registered and scheduling my pre-op and surgery date.
I must add while waiting in the lobby to be called back, the office manager walked through, styling and profiling!!! You def want to see that the ladies in the practice take pride in theirselves. Absolutely stunning!!!! Words can describe this woman!! Just wow!
Next visit will be my preop visit with the surgeon and make our plan for my new chapter in my life journey. ❤️‘Ing this place so far!! Impressive!!”
robert on BirdeyeNovember 30, 2021
“Thank you so much to Liz!!!! She was a pure pleasure to work with for my consultation. She explained everything perfectly to my understanding. I look forward to working with her throughout my journey. ”
April on BirdeyeNovember 27, 2021
“Thanks so much to Liz! She was great at my first consult last year and when I came back for my second consultation after saving for my procedure she REMEMBERED ME! That really meant a lot! She calmed my fears and did everything she could to get me the best financial plan so I could do my complete procedure! She explained perfectly how everything would happen. I have never had any surgery.. I’ve only had babies ..3 of them! This mommy makeover was just what I needed! Thanks to Liz, Dr Kaplan and the entire team for making me feel confident and safe ! I am looking forward to summer now !!!!”
Julia on BirdeyeNovember 23, 2021
“From the initial request for information towards the end, Sono Bello's staff made this process more than a procedure, they actively engaged in creating an experience. The professional way my last pre OP session was handled by Ms. Cherrise was a direct refection of the attention to detail and the compassion I was always presented with at Sono Bello. ”
Sandy on BirdeyeNovember 23, 2021
“Penny,
Thank you for making my Journey easy and peaceful the Staff is amazing. Not only is Penny beautiful her personality match.
Penny went above and beyond to answer my friend and I questions. She also let us know that the goals we wanted was within reach and we were in the right place.
Thank you
Penny, Deja, Naima, Cherrisse and The financial staff Deneen was a breath of fresh air. I rate the 6160 Kempsville Circle staff Sono Bello staff 10s across the board.
Thank you
A. Cuffie
”
brian on BirdeyeNovember 21, 2021
“I want to say a special thank you to the wonderful professional front desk and receptionist staff. I had the pleasure of having star quality services from Deja, Naima, Cherrisse and The financial staff Deneen was a breath of fresh air. They are very hands on and answered my friend Ms. Parks and myself questions so much that she and I decided to not only move forward with our procedures but due to the wonderful staff that made me feel welcomed and went beyond to assist us I will be coming back for another procedure. Thank you Sono Bello and staff keep doing an amazing job. I rate the 6160 Kempsville Circle staff Sono Bello staff 10s across the board.
Thank you
Mrs. Cuffie
”
brian on BirdeyeNovember 21, 2021
“The staff in Norfolk is AWESOME! They really take care of you. ”
Stephanie on BirdeyeNovember 18, 2021
“Dr. Centeno was amazing!! Listen than man got me together! After seigal screwed it up! 🗣Centeno….. the truth !! I look great and Ms. Williams and team was absolutely amazing. They were always available for questions and concerns and they made sure I was good at all times.”
Mei on BirdeyeNovember 17, 2021
Mia on GoogleNovember 17, 2021
“Everyone was very friendly and helpful especially Deenin Williams she went way overboard to get all my paperwork ready, if wasn’t for her I would have walked out and asked for my money back.”
Grace on BirdeyeNovember 17, 2021
“1st of all the customer service is amazing at Sonobello Norfolk, Va never have I ever felt like a family member like I do when I go. there are so many businesses that just want to take your money but from the start Deeana to Liz Jessica Elena in a course doctor K they were always there for me from my high blood pressure all the way to the end of my surgery and beyond. I truly felt like they cared and I will recommend them to everybody men even you too honey If you'll ever have questions hit me up I would love to share”
ShatimaR on BirdeyeNovember 17, 2021
“My consultation with Liz was amazing! I left her office with so much excitement about my upcoming procedure! She was very honest and forthcoming about what I should expect before and after! I can’t wait!!! New “Me” Loading………..”
L. on BirdeyeNovember 16, 2021
“I really want to thank Liz for my consultation. She really encouraged me and showed me how great I could look again. She gave me hope in getting my stomach back after having triplets a few years back! ”
Kim on BirdeyeNovember 16, 2021
“Penny at the office made me comfortable right when we met. I didn’t feel judged as I’m standing there showing all of my imperfections :) Looking forward to seeing the results of my session.”
Mackenzie on BirdeyeNovember 15, 2021
“Absolute worse costumer service! We put the initial payment down and could not go through with the procedure due to my wife being pregnant. They were notified days in advance and were supposed to receive the refund the following week. Fast forward almost 7 months later, still no payment and the manager does not provide answers or feedback on status on the refund. DO NOT waste your time or money.”
Larry Bond on GoogleNovember 13, 2021
“I mixed up my appointment time but Penny saw me anyway and was very honest about everything. I am very excited about my future transition and know I am in great hands.”
l on BirdeyeNovember 11, 2021
“I had appointment yesterday at 11.15 , I was there around 10.40 I checked in and completed all paperwork. I was received around 1152 that's a long time of wait. The front entry lady was nice but still unreasonable wait time. After I had a nice conversation with Liz, she explained everything clearly in no time that I didn't had any additional questions. So I still don't understand the reason of that long wait. I'm disappointed, being punctual is a proof of professionalism.
For me to put my body in somebody hand, the person has to be precise and punctual. I am definitely second guessing myself.”
Myriam on GoogleNovember 05, 2021
“It’s been one month since my procedure with Dr. Centeno and Can see a huge difference so far. Still have swelling but it’s going down. Can’t wait to see the final results”
Christina on BirdeyeNovember 01, 2021
“I am well over 3 months post surgery with Dr Centeno and I am almost speechless. I love my results and I love my new life. Dr.Centeno, thank you for boosting my self esteem even more. I had the most amazing experience at Sono Bello Norfolk. Liz is a complete GEM! The Practice Manager Deneen was truly phenomenal. Both Liz and “Dee” literally held my hand throughout my entire journey. I want everyone to know that the Norfolk office is simply amazing. If anyone thinks different lets have a debate!!! Lol they are the dream team and they are the epitome of amazing!!!!!!”
Krystal on BirdeyeOctober 30, 2021
“Everyone was very professional, the Dr. was up front with me about how much and which type of fat they can remove. I have had my front done, and I can tell you you will be sore but not throbing and aching. It's been worth it! ”
Jacquelyn on BirdeyeOctober 28, 2021
“I will go into deep Detail later. But I want to shout out my loving caring fast text replying back Nurse Elena!!! Each time I come into contact with her, it's always the same!! Helpful, never feel rushed, she explains everything she is doing b4 she does it and gives great/helpful tips. LIKE frfr Norfolk, VA off is amazing . I will Have more later, I already put out Some YouTube Vlogs with more to come. Liz, dee {/the pm}, Jessica, and DR. K., Niema YASSSS”
SHATIMAR on GoogleOctober 26, 2021
“From the front desk staff to my free consultation with Liz who has been busy but yet had time to set me up with financial payment and of course the creme de la creme Dr. Kaplan is very professional and knows exactly what needs to be done to get the perfect results. I can’t thank you enough to each and every one of you for being so kind and amazing! Everyone at Sono Bello is super nice and caring, even though they were so busy, you were still greeted with a smile. Ok so back to me, I am looking forward to next summer to finally see myself in a two piece bathing suit. Look out J.Lo 😁! Thank you goodness for Sono Bello!”
Cindy on BirdeyeOctober 25, 2021
“Liz Was Phenomenal she explained the procedure through-and-through everything that I should expect and I'm all in”
Dominique on BirdeyeOctober 23, 2021
LaShelle on GoogleOctober 11, 2021
“I was very impressed from the moment I talked to Lisa at the Norfolk location. She was able to explain the process to me without pressure to move forward. She let me know that this was in fact a process and one that took time. I met Dr. Kaplan at my pre-op who explained what would happen and reinforced recovery time. He as well let me know that I needed to break down my requested areas into 2 sessions. Starting with upper and lower abdomen and pubic area then the waist and outer thighs a few weeks later. I had the first process in April and just had the second in September. I requested to wait until September so I could get through as much of the healing process as possible.
Anyone that is considering sono-bello go in with open eyes, you will feel pain during the recovery, and it takes time. The Norfolk location is great, and the staff was there to answer all my questions and any concerns. Dr Kaplan and the nurses were wonderful.
On another note, you’re never too old for self improvement, I’m in my 70s”
Frankie on BirdeyeOctober 08, 2021
“Ms. D Williams is phenomenal. She took the time to hear my concerns an ensure my needs were met. I'm looking forward to my upcoming surgery and working with her, the surgeon and their staff. With Daneen now apart of the Norfolk Sono Bello team it should now reform things. I'm definitely excited. ”
Sequoia on BirdeyeOctober 07, 2021
“For the last month I have been working to get an appointment booked for a consultation. Granted I do have a difficult schedule, but we were finally able to find an appt date and time that works. I waited 2 weeks for this appointment. I was asked to be there early to fill out paper work and I did. My appointment time was 11:15 and arrived just after at 11:00. After filling out paper work I was told that it would be 30 to 45 minutes before I’d be called back for my appointment. I was shocked, but agreed to wait anyways. I waited for over an hour. Finally at 12:25 I asked the receptionist if there was an estimated time that I’d be taken back seeing as how my appt was scheduled for over an hour ago. Unfortunately, they weren’t able to provide me with a time. I asked to use the restroom and said I could wait another 30 minutes as I had another appointment at 2pm. The receptionist was very sweet apologetic. I asked if this was normal or a fluke thing seeing as how many places are short staffed right now. I was told there was only one consultant working and she was running a bit behind. I waited another 15 minutes before the receptionist called me to the desk and told me that unfortunately the consultant was going to be quite a while and there was no chance they’d be able to see me before 1:30 which is when i would need to leave in order to make my next appt. Again, the receptionist was very sweet and was doing her best to help. She offered to reschedule me but honestly the whole experience is a little off putting. After speaking with several people in the lobby who were having the same experience I opted to not reschedule and will just take my business else where. I feel as though I was extremely patient and arrived early as asked. I think that same respect for my time should be given by a company I could potentially be handing thousands of dollars over to. No scene was made and I was equally as kind to the receptionist as she was to me. I just wanted to express my disappointment with my experience and maybe help someone else who was choosing between Sono Bello and another company. I’d be a lot more upset if the same things occurred leading up to my procedure or the day of.”
Kayla on GoogleOctober 07, 2021
“Huge thanks to Deneen, Liz, Dr.Centeno and the staff this experience was far much better than my first time. I can’t thank you guys enough for addressing all my concerns. I look forward to seeing my new results. ”
Christina on BirdeyeSeptember 30, 2021
“Overall, SB Norfolk is a solid place. I had my procedure done last year with no complications; however, I did begin to notice some issues about two weeks post-op. I reached out to Deneen (Office Manager) and she immediately began assisting in rectifying the situation. I will be going in for revisions in the next two months. I am super-excited as well as EXTREMELY GRATEFUL FOR DENEEN!! Thanks so much and see your all soon. 🤗”
ZX on GoogleSeptember 29, 2021
“Sonobello has come along way, I had ruled them out due to Horrific customer service. So this experience with Sonobello has been nothing short of amazing thanks to Deneen. She went above and beyond to fix the wrongs of Brittney and assured me that if I have them a chance I would be 100%. satisfied. It was so welcoming for Niema to greet me by my name before I even told her who I was….🌟Let me tell you. I have no complains and I will refer others.. Deneen is surly as asset to the practice!!”
Mia on BirdeyeSeptember 27, 2021
“Laurette along with Dr. C were very welcoming and they went above and beyond while in the procedure room with me to ensure all was well!! Great experience!”
Mia on BirdeyeSeptember 27, 2021
“This is a multi-level review of my procedures done over a year ago (July 2020)..
1. Customer service and intake: hands-down...the best!! No complaints. ⭐️⭐️⭐️⭐️⭐️
2. Follow-up: in-person...great! ⭐️⭐️⭐️
Virtual...not-so-much. No virtual follow-up although I had appointments, no one called or answered. Not good!! 🚫
3. Procedure: the procedure went well as I had no recovery issues. ⭐️⭐️⭐️⭐️
4. Post-op/results: although the procedure went well.as I had no recovery issues...There are; however, healing/poor op issues. For one, gross uneveness. The surgeon did not do an acceptable job of balancing out the removal as there are multiple areas of obvious lumpiness and lopsidedness. Needless to say, the surgeon is no longer practicing at the facility. 🚫
Remedy: AWESOME, thus far! Deneen (Practice Manager) is getting me on the right path!! ⭐️⭐️⭐️⭐️⭐️ She is a heaven-send. She's been extremely patient as well as understanding with my ordeal. Without her...I'd still be at my wit's end with the company and more so...my body. Deneen has given me new-found hope!! Thanks so much! I will update my review as they happen. ❤️”
Dwanda on BirdeyeSeptember 27, 2021
“This is a multi-level review of my procedures done over a year ago (July 2020)..
1. Customer service and intake: hands-down...the best!! No complaints.
2. Follow-up: in-person...great! Virtual...not-so-much. No virtual follow-up although I had appointments, no one called or answered. Not good!!
3. Procedure: the procedure went well as I had no recovery issues.
4. Post-op/results: although the procedure went well as I had no recovery issues...There are; however, healing/poor op issues. For one, gross uneveness. The surgeon did not do an acceptable job of balancing out the removal as there are multiple areas of obvious lumpiness and lopsidedness. Needless to say, the surgeon is no longer practicing at the facility.
Remedy: AWESOME, thus far! Deneen (Practice Manager) is getting me on the right path!! She is a heaven-send. She's been extremely patient as well as understanding with my ordeal. Without her...I'd still be at my wit's end with the company and more so...my body. Deneen has given me new-found hope!! Thanks so much! I will update my review as they happen.”
Dwanda on BirdeyeSeptember 17, 2021
“Came in for 12 pm appt. Arrived early for consultation. After about 12:30pm I’ve Completed docs and still wasn’t called in. I checked back in with receptionist who explained Liz was still working with another client and would be ready in about 15 minutes or less.
Another member of the team Andrea saw me standing there waiting on the receptionist while she was on a call and Andrea did nothing. Andrea refused to look my way or acknowledge me until someone asked her to do so.
Andrea remain in the copy room area on her cell phone”
Nina on GoogleSeptember 15, 2021
“My appointment is at noon for fre.
e consultation. 11:45 I asked the front desk how long do I have to wait for my 12 o clock appointment so she checked and she said 25 more minutes. So what should I say about that then except I'm disappointed. I've waited this long and I know it's free consultation but I don't think so I'll go with the procedure.”
Lea on GoogleSeptember 14, 2021
“I was extremely dissatisfied with my experience at Sono Bello. Several times I had said I wanted to take advantage of the interest free financing for the remaining balance due for my procedure. When I arrived the morning of (8:30 am for a 10:15 am appointment), I learned Sono Bello had charged my credit card two weeks prior without my authorization. The front desk also said I was early since my appointment wasn’t until 1:15pm. I corrected her saying my paperwork clearly states 10:15 am and was confirmed by the doctor and nurse two days earlier during my pre-op appointment. At 9:30 am I was taken back to a room and prepped for my procedure assuming the appointment time was corrected in their computer system. It was freezing in the room. So cold that the nurse couldn’t find a vein and she herself was shaking so badly to the point where she was having trouble with my IV port. I was left in the room for several hours not knowing why it was taking so long. The room was so cold that when I complained to the staff, they didn’t offer any type of comfort, and only responded that they too were freezing. Keep in mind, I’m in a hospital gown and a paper bikini. The staff was fully clothed. I finally got so cold I couldn’t take it anymore and went out to ask what was going on. It was not until then that I learned they were staying with the 1:15 pm procedure time. Why didn’t anyone tell me? A few staff said it was marked in my chart that I was notified via voicemail the day before. A message I never received. They sent the Patient Coordinator to talk to me. I explained everything that had happened. She offered little comfort. She did confirm that it truly was freezing in the room. Given the time of day, she suggested I stay another 1 ½ hours and have the procedure since I’m already there. The lack of communication and professionalism I experienced all morning left me with no confidence and zero trust with Sono Bello staff to continue with a major procedure such as this. So, I did leave.”
Mars on GoogleSeptember 09, 2021
“Dr. Centeno and staff were simply the best!!”
Felicia on BirdeyeSeptember 02, 2021
“The waiting area made me feel comfortable. The Receptionist was pleasant and I felt very welcome. Liz made me feel very relaxed and open with all the information we discussed. Liz helped the hesitation cease in my mind with going forwaIrd and get my procedure done. I'm looking forward to having a new abdomen and waistline. ”
April on BirdeyeAugust 28, 2021
“Prior to consultation with Liz and pre-op with doctor Centeno I was skeptical about the results I could expect but feeling it was a last resort. Dr C talked about realistic expectations and the best options, he was open, honest and it was like he was starting my journey to better health with me. My procedure was split into two for max benefits and best results, and when I say best I mean best. After the first one I was already feeling way more confident, now only a week after part 2 and its even better than I thought I'd have even after surgery. My problem spots Ive had my entire life are gone, and i have the shape I always wanted but never thought I could have- and I'm just in the begining of the healing process. I can't wait to see the final results, and its given me my life back to be active again confidently. I'm going to have my best life and be the best me - I couldnt have done it with out Dr C!”
Randi on BirdeyeAugust 27, 2021
“A few months ago after my first procedure I was going to right a very negative review to this location. I was unsatisfied with my experience during my pre-op (I couldn’t cancel because I would lose my deposit) and I was completely distraught by my results after being told they were only able to take out 2L instead of 5L of fat. For my post op the nurse couldn’t even tell what type of procedure I had and couldn’t understand why they didn’t take more out, she also agreed this was not right. As someone who has had management experience in a similar environment what better than to address my concerns directly to the higher ups and so happy that I did. I want to give a huge thank you to Liz and the office manager Deneen who both stepped in immediately after contacting them to address these issues after having my first procedure. Deneen's level of concern was not only compassionate but sincere (not just for business). She wasn’t aware of what was going on but wasted no time addressing the concerns. I am looking forward to my new results.”
Christina on GoogleAugust 26, 2021
“Empathetic Compassionate Trustworthy is the only way I can describe Mrs. D Williams who is the patient coordinator Extraordinaire she helped me and I wish I could give her more stars like Constellation worthy !!
tare they”
patricia on GoogleAugust 26, 2021
“This review is for Deneen Williams the Practice Manager only. Deneen was my HERO!! I had my procedure and had some concerns after my final follow up. I waited as they requested for it to totally heal. But after 6 months I still looked like an alien. No one would listen to me until Deneen came in to the picture. I am truly grateful for her help!
I had a revision three weeks ago and still healing so I am crossing my fingers that it will heal nicely. DENEEN YOU ARE WONDERFUL! Thank you for listening to my concerns and taking action on my behalf. Thank you!”
Tammy on GoogleAugust 26, 2021
“i HAVE MET DINEEN AT SONO BELLO NORFOLK, I WAS A NERVOUS RECK. SHE IS WONDERFUL AND SHE MADE ME FEEL RELAXED..IF YOU HAVE ANY QUESTIONS SHE DID NOT HESITATE TO ANSWER THEM AND IF SHE DID NOT KNOW SHE WOULD TRY TO FIND THE ANSWER AND GET BACK TO YOU. WHEN GETTING READY FOR SURGERY SHE IS THE PERSON YOU WOULD WANT TO BE AROUND. SHE IS COURTEOUS AND VERY PERSONABLE. BECAUSE OF HER I WOULD RECOMMEND SONO BELLO TO MY FAMILY AND FRIENDS,”
Theresa on GoogleAugust 23, 2021
“I am very dissatisfied with Sonobello- Norfolk. I have reached out to the Office Manager twice via email per the recommendation of the nurse regarding my outcome and have not received a response back.”
Ashley on FacebookAugust 18, 2021
“This entire staff is awesome! My consultant Liz was amazing from start to finish and always made herself available to me! All the nurses are professional and pure sweetie pies. They made me feel comfortable & calm every step of the way. My Doctor was Centeno. He really cares about his patients and addressed every concern I had. He has to be sent from heaven the way he snatched me Chile. I walked in there with 3 midgets chilling in my belly eating popcorn and by the time I walked out you couldn’t tell me nothing!!! I definitely recommend 💜”
Gamer on BirdeyeAugust 04, 2021
“Just did my consultation and Liz was very straight forward and honestly from the jump. She answered all my questions without me even asking!!!”
Raashma on BirdeyeAugust 04, 2021
“My wife And I had a consult with Liz and she was the most amazing consultant that I have ever met since being here in the hampton roads. She was so helpful! She gave us great information and options . The entire staff was phenomenal; a plus . The guy at the front desk was very cool. I am so happy that my wife decided to come here! Good job !
”
loso848 on BirdeyeJuly 31, 2021
“Liz was absolutely the best consultant ever. She gave me realistic expectations and answered all my questions throughout the entire process. By the day of my surgery I had 0 worries. Thanks Liz and the entire Sono Bello staff for making this process the best!! ”
Krystal on BirdeyeJuly 31, 2021
“I was very pleased with the office manager and her knowledge and friendliness. They put my husband at ease and now he is scheduled.”
Rebekha on BirdeyeJuly 31, 2021
“Liz is the best, understand all your concerns and will address each one! Sono bello has a great staff very helpful. Work with you to get the best results. Liz is always available to help with all your needs! Love the Sono bello staff! Can’t wait to get my surgery!🥰”
Monika on BirdeyeJuly 30, 2021
“Brittany was great! She made me feel very comfortable about having the procedure.”
patrese on BirdeyeJuly 30, 2021
“This is my second consult with Liz, each visit I felt comfortable talking with her, she also answered all my questions and was very polite.”
Pamela on BirdeyeJuly 29, 2021
“I was very excited when I initially went in for my consultation. I had the surgery 0ct 2020. At first I was happy with my results until I noticed one side was larger than the other. When it was time for my 3 month post op check up, I kept getting a text saying it was canceled. I texted back to see when I could reschedule. I wasn't seen until 3 months later when I called the the office to speak with someone since no one ever got back to me. Went in for a satisfaction consultation on June 11th, and I am STILL WAITING to hear back from someone. I've called twice and all I get is the receptionist saying she will send out an email and no one has gotten back to me yet. I have spent a lot of money to not be fully happy with my results and feel like no one cares after they have gotten paid. I need someone to reach out to me ASAP!”
Tashina on GoogleJuly 25, 2021
“Let me tell you how things are really ran at Sono Bello. I’ve never experienced this poor customer service, besides my consultation with Brittney S, she is honestly TOO GOOD to work for this company. Brittney was the first person I met with and we discussed my areas I’d like to have treated and she set me up with a preop appointment where I actually meet the doctor and my surgery date. Although I strongly believe in meeting with a doctor before giving someone my money, I went ahead and paid for my procedure in full because I felt so comfortable with my consultation. I arrive to my preop appointment and there’s no one at the front desk so after ringing the bell 5 times, Brandon the front desk person checks me in with an attitude. Like I’m a burden to him. There was also another lady in the waiting area very upset over her results and came back to have another procedure to fix it!. Anyway, I’m taken back into one of the rooms to meet the doctor, the nurse very coldly tells me to strip down and put this paper bikini on. I wait for over an hour almost naked, excitement fading away as it has been over an hour, the doctor finally comes in to and I adored him but it was too late. The quality of customer service is POOR, besides the doctor and Brittney. It’s sad because I would do my procedure with him in a heartbeat if he were at a private practice. These corporate chains are not the way to go, ladies… this is your BODY! Do your research before you sign the dotted line.”
Serina on GoogleJuly 21, 2021
“I was very nervous to go, however Liz was super friendly from jump! Made my husband and I comfortable. She was completely honest with me about what she would recommend, everything she told me, shared, explained, showed me was based off what was good for me. Price is very reasonable! Whole process was comforting and informative. If you're questioning if you should go here YES GO! ”
Janene on BirdeyeJuly 14, 2021
“We had a very nice consultation Miss Liz was very professional she was very kind very sweet just wonderful we had a good good counsel Tatian and I'm looking so forward to getting my procedure done I would recommend sonobello to anybody thanks Liz!”
Odyssey on BirdeyeJuly 13, 2021
“First let me say, my whole life, I hate my back and flanks. I didn't like shopping or wearing certain dresses or shirts because to me, I looked horrible. Dr. Kaplan, I cannot thank you enough for the way u sculpted my body. Not only did u turn this mess into a masterpiece but you gave me a confidence I have never had before!!I Love my body!! Dr. Kaplan you are one of a kind! Your hands were meant to sculpt!! Also thanks Naima for taking such great care of me and my family. You were so kind and compassionate. I appreciate you as well.”
sub on GoogleJuly 11, 2021
“Sonobello staff is amazing!! Very professional and they care about their patients. Loving my results and it’s only been a few months since my first procedure. MY DOCTOR IS THE ABSOLUTE BEST . I would definitely recommend if you’re looking for life changing results SONOBELLO NORFOLK IS WHERE IT’S AT 😊!!!!”
terri on GoogleJune 29, 2021
“Dr. Centeno has truly changed my life for the better. Not only is he kind, compassionate, and an absolute joy to be around, but he is INCREDIBLY talented at what he does. I am beyond thrilled with my results and the confidence it has given me! Dr. Centeno took the time to explain the procedure in detail, answer any questions I had, and provided me with realistic expectations. I can't thank him and all of the incredible staff at Sono Bello Surgery Center in Norfolk enough!”
Krystal on GoogleJune 28, 2021
“Don’t waste your time at this location. Commuted an hour to this facility and was told that the doctor was behind for about two hours, but it may be sooner. I’m waiting…. Everyone else got seen, EXCEPT me. The lady at the desk calls me up after about and hour and a half, with two Starbucks gift cards in her hands and says “I’m sorry we’re going to have to reschedule you. The doctor won’t be able to see you today.” Like what in the world?! That’s so unprofessional. I don’t even eat Starbucks, so basically, I drove an hour to get there, waited an hour and now will have to drive an hour home, without being seen. So unprofessional smh. If I could give 0 stars, I would. I was excited about coming here, but they’ve completely ruined it for me smh.”
Breanna on GoogleJune 21, 2021
“My experience today was AMAZING!!!!
From check-in to finish!! The young lady that welcomed me at the desk was very polite and clearly explained what I needed to complete prior to my consultation. My consultation with Brittney was absolutely outstanding! She was not only energetic and enthusiastic, but she absolutely confirmed in her outstanding customer service that I was making the right decision. At check-out the same wonderful front desk assistant sent me out with all smiles!!!
I’m extremely appreciative and am excited about my decision!!”
Brittany Burrell the on BirdeyeJune 15, 2021
“Elizabeth Hazelette (Liz) has been the best part of my experience at Sono Bello. I was with a different consultant that told me I could skate a few days after surgery. Liz immediately jumped in , called me introduced herself and told me “no ma’am “ LOL. She felt like a true friend from the beginning and gave me the best option and has looked out for my best interest since the beginning. She communicates clearly. Looks for best interest , honest and loyal and her customer service is beyond phenomenal. If it was not for Liz. I would have asked for a refund and changed to a different business. She is beyond a great asset to Sono Bello. I can not say how much I appreciate her. ”
Hattie on BirdeyeJune 11, 2021
“My consultation with Brittney was excellent. She blew my expectations out of the water. I literally signed up on the spot lol. She and all of the staff are very friendly and made me feel comfortable. Brittney answered all of my questions and I couldn't be more happy with my decision to get my confidence back. Can't wait for my surgery date! ”
Nicole on BirdeyeJune 10, 2021
“Brittney was fantastic very helpful and informative. Made comfortable an otherwise possibly uncomfortable situation and topic. ”
Robin on BirdeyeJune 03, 2021
“Brittany was very helpful and informative, I look forward to seeing the results.”
Jen on BirdeyeJune 01, 2021
“Brittney was extremely helpful and informative. She answered all my questions to give me peace if mind and comfort for the upcoming procedure Can’t wait to see results !!!”
John on BirdeyeJune 01, 2021
“Brittney S was awesome. She knows her position very well and will continue being a vital asset to the company success. Thank you for being a big help in a life changing decision for me. A+”
Hank on BirdeyeMay 28, 2021
“Brittney was awesome!!!! She was very personable and welcoming. She made my husband and I feel like we were just chatting with a friend we haven't seen in a long time. She was 100% honest with no false promises or wanting to do unnecessary procedures. Thank you Brittney for making us feel at home. ”
Mandy on BirdeyeMay 27, 2021
“Brittney was amazing. She made me feel super comfortable. More pricey then I expected. Well come back and give a review if get the procures done!”
Tiffany on BirdeyeMay 26, 2021
“It took me 1 year to save up for my procedure. Here's how things go are going so far...First off the communication in this place is horrible. Nothing flows smoothly!! The day of my pre op I was supposed to get a quote for a procedure I wanted to have after my initial procedure. They assured me Brittney would call...she never called.
During my pre op the Dr. Kaplan and Nurse Alaina were cool. They told me to pick my my meds from my pharmacy but Noone told me how or when to take the meds.
When I went to pick my medication up from the pharmacy it wasn't there. After a few hours the pharmacy located my meds at a whole different pharmacy even though I WROTE MY PHARMACY NAME AND ADDRESS DOWN.
My procedure was yesterday, the 25th. On the 23rd I realized, they didn't give me Arnica!!! Smh
I CALLED and the lady told me I should have started taking that.
The day of my procedure I received a message saying I needed to be there at 1pm but the office told me 12 noon . I was confused so I called the office and a lady told me to be there at 11:45. 3 minutes later a different lady calls and told me to be there at 11:30!! Anxiety started to set in.Once I got there, Dr. Kaplan was working with a different nurse. She was RUDE!! She was unwelcoming and short with me. She was frustrated that I had already taken my antibiotics and nausea meds but Noone told me when to take them and I've never had lipo before. She asked me the name of the meds but I had no clue...I just knew what they did. I asked her to check the paperwork and she said IT WASN'T IN MY FILE!! From then on she was rude.
I later found out they scheduled a 3rd procedure for the same day as mine so they pushed mine up but NOONE TOLD ME!!
Once my procedure was over they wrapped me in a garment and sent me on my way. Noone told me how long to wear the garment. I had to call and ask them!! So many people dropped the ball when it came to me. I felt like a number. It felt like all they wanted was the money and Noone actually cared about me. I'm disappointed. I have clients waiting
to see my outcome an hear how thngs went but I have very little good to say. Once I can take my garments off, I'll let everyone know ow if the Dr did a good job or not. I'll also keep everyone posted on how things continue to go for me. I want my upper and lower abs done but I'm so afraid they drop the ball again.”
sub on GoogleMay 26, 2021
“Friendly, prompt, reviews information and explains all information required very well to determine your needs. ”
Edwina on BirdeyeMay 26, 2021
“I AM TRULY DISGUSTED WITH THIS PRACTICE. I HAVE CALLED AND EMAILED SINCE END OF APRIL TO CANCEL MY APPOINTMENT.
THEY ARE DRAGGING THERE FEET SO THEY DON'T HAVE TO REFUND MY 2K. WELP...I CAUGHT ON TO THIS. AND THE RECEPTIONIST STAFF JUST SAY...ILL GIVE LIZETTE THE MESSAGE....OR OK I HAVE YOU CANCELED......OR YOUR CHECK TAKES 1-3 DAYS....THIS PRACTICE IS TRY DISAPPOINTING.....BUT I SHOULD HAVE READ THE REVIEWS FIRST......SO NOW I HAVE A LAWYER AND ILL JUST HAVE TO HIT TBEM WHERE IT HURDT.....IN THE POCKET. ASHAME WHAT KIND OF BUSINESS IS BEING RAN. PLEASE BE AWARE...AND MAYBE CHOOSE A DIFFERENT OFFICE....OR JUST GO TO DR.Z IN HAMPTON.”
Nia The Foodie on GoogleMay 24, 2021
“I was scheduled for a appointment for the beginning of June, when I first came there it was very warm and welcoming, I had Liz as my consultant and she seemed very genuine and helpful. After I paid more than 5000 dollars towards the procedure and she had me “locked it” , it was extremely hard to get in contact with anyone, I called time after time and also sent emails and didn’t get any response “ due to high volume calls”. Anything could happen to me and they made it hard to put my mind at ease. I was scheduled to get lipo in my back upper and lower and also mini tuck, and lipo in my chin. I called and told Liz assistant , that I wanted to cancel but I’ll get the chin lipo, I then asked her when will I get my refund cause I know dang well lipo in my chin doesn’t cost 5000, she said “ I won’t get anything back cause that’s what it cost” which is a lie! She sat there and played in my face so I canceled everything, how dare y’all!!! Please if you wanna get the body you want, go somewhere else , where you will be valued, respected and also told the truth! Very disappointed and sad, I can’t believe this happened to me!”
R L on GoogleMay 20, 2021
“Seriously not worth the money and time if you are an older person. I am 61 and can say that I truly saw little to no difference in any place other than my stomach. Thighs were my main concern and AFTER the procedure when I came back for my 6 mo. appt was told that the "inner thighs were the most difficult". Had I been told that BEFORE, I'm sure it would have made a difference in my decisions. I am very disappointed for the amount of money and time spent.”
Robin on GoogleMay 20, 2021
“I came into Sono Bello extremely nervous and Brittney put me at ease with how nice and comforting she is to talk to! I never imagined myself talking to a complete stranger about the areas on my body that i’ve struggled with for so long but I did and i’m so thankful I met her. Today is the jumpstart Brittney you are so right!! I can’t wait until my procedure. Thank you again for everything!!!!”
Pamela on BirdeyeMay 12, 2021
“Brittney was very informative and helpful!”
Adam on BirdeyeMay 12, 2021
“My consultant Liz sold me a dream. She had such great things to say about Dr. Kaplan. I don't know what happened with my surgery that my experience was so different than the majority of the reviews I read, but my experience was terrible. I felt everything throughout my procedure, the pain was excruciating. I was jabbed with the metal cannula in my left hip and have pain in my hip daily. I developed a seroma so large that it burst through my incision 4 weeks post-op. A week and a half later, it is still oozing. My incision looks like Dr. Kaplan was in a rush to get to his 2nd surgery of the day and hurried through it. I will actually have to have this repaired later but I cannot until I am fully healed. I have included photos below.”
M M on GoogleMay 10, 2021
“Omg! Amazing office and staff. I my first consultation with Brittany. She has been in the industry for years very, have personal experiences to share and is very detailed and the process and is committed to ensuring that you reach your goals. Ask for the best! Ask to speak with Brittany and change your life today.”
Nicole on BirdeyeMay 07, 2021
“My consult was with Brittney and she was absolutely amazing! Made me feel very comfortable and answered all my questions. The staff were very friendly and the place was spotless! ”
Cathleen on BirdeyeMay 04, 2021
“I had my consult today and Brittany was great. She pronounced my name right which was impressive. She explained everything to me and did not try to add on areas that I did not necessarily need. I am anxiously awaiting my date. I am hoping they get a cancellation so I can go in sooner. Can't wait to meet the MD. ”
Kenyatta on BirdeyeMay 04, 2021
Eneida on GoogleApril 29, 2021
“I consulted with Brittney, she was great! Very pleasant and a pleasure to talk to I was very comfortable and look forward to this experience. ”
michelle on BirdeyeApril 29, 2021
“Brittany, my consultant, was so nice and so helpful! She made me feel comfortable and explained the process, answered all the questions I had and made the whole nerve-racking experience pretty painless! Can't wait for my procedure and the new me! Thank you SonoBello!”
Lisa on BirdeyeApril 15, 2021
“I just have to say after meeting with Brittney, I was just so happy. She made me feel so at home and her bubbly nature is infectious! She immediately made me feel like I was talking to one of my best friends. You all have one wonderful employee on your hands. You’ve gotta give her a raise or something. Nonetheless, I am
so pleased with the service you all provided and I am so excited for my transformation. Thank you so much Brittney! ”
Tomas on BirdeyeApril 14, 2021
“When I first met with Brittney I was very nervous about this procedure. She was very patient and understanding of my situation. ”
Dawn on BirdeyeApril 12, 2021
“I heard about Sono Bello over the radio, knew absolutely nothing about it, and honestly was just looking for a quick fix. After talking to Brittany, I was informed of all of the facets of the procedure, keeping it very real with me. I was reassured after hearing her story and her own personal struggles. We had a lot in common actually. I’m now, instead of just looking for a quick fix, excited to use this as a motivational tool and stepping stone to a healthier lifestyle. Thank you Brittany for changing my outlook on this entire process. Because of you and your helpfulness, honesty, care, and encouragement, I was ready to make the commitment that day. Had it been anyone else I may have had to go home and think about it and potentially/probably changed my mind. You’re a rockstar. I didn’t for a second feel like I was being pushed into something I was unsure of, that means a lot to me. I would recommend people to Sono Bello just because of you honestly.”
Hannah on BirdeyeApril 12, 2021
“Liz is the best!! She knows her stuff and is super sweet!!”
Jamie on BirdeyeApril 09, 2021
“Brittany was so fun to meet, very informative, and personable. Sonobello is lucky to have her in their team! ”
Morgan on BirdeyeApril 09, 2021
“I had my 1st consultation with Brittany today...and it was amazing! She (Brittany) was not only very professional but also very personable, able to relate to me as far as what I was looking for cosmetically but also kept me grounded realistically in a respectful manner (something I truly admire and appreciate, especially when it comes to body contour and self outlook). Brittany showed that she was both a dedicated employee (going over both fine and known details, procedures, what to expect and not to expect, potential risks and benefits, downtime, degree of results...the whole package!) as well as remaining human (I say this as I myself work and manage in retail and sometimes we get lost and turn on autopilot and when we do, we become more automated instead of remaining human...."personable"...truly being able to relate), she related to me on a human/person level, from what she's experienced to my experiences and how they relate. This consultation truly touched me on an emotional level, it wasn't just someone who wanted to make a sale or quota...but truly wanted to inform you, give you the information to make a sound decision, was upfront about cost and what they do and don't do...but truly catered and was concerned about what you wanted, why you wanted it and how SonoBello could help you to achieve those goals. A person like Brittany is the type of person you NEED to interact with when dealing with something this personal, especially during this particular time frame!
I seriously thank her and if...NO...rather WHEN I move forward with my selections (finally decide which area I want done 1st, lol having a tough time deciding), it'll be her SonoBello needs to thank. You're amazing, please don't change unless it's to become even more amazing!
She was.....REFRESHING ! ”
Cortay on BirdeyeApril 07, 2021
“Brittney was very professional and honest. The procedure is a lot more reasonable then I thought. I’m very excited to start the process.”
Nannette on BirdeyeApril 06, 2021
“Everyone was extremely friendly, and Brittney was a great consultant. Easy to talk to and made me feel super excited about my procedure. I can't wait.
”
rhonda on BirdeyeApril 04, 2021
“My consult with Brittney was great. She eased my mind and answered all questions and concerns. Very pleasant and forthcoming. I think this journey is going to be very pleasant ☺. ”
Daphne on BirdeyeApril 03, 2021
“Great to not feel pushed into a huge decision on the spot. Allowing someone to take all the information, not just on procedure but about the doctors to perform the work, and research is a major step. Thank you! ”
Donalda on BirdeyeApril 03, 2021
“Everyone I encountered in the office were very professional and pleasant. I consulted with Brittany and she went above and beyond to answer my questions and work with me. I was made to feel that my results were not only important to me but to her and the company. Very comfortable setting.”
Quanesha on BirdeyeMarch 31, 2021
“My interview with Britney was very informative . Her demeanor made me feel so relaxed it was as if was talking to an old friend she brought a warm relaxed feeling to the interview and most of all she was very knowledgeable of the procedure.”
Ernestine on BirdeyeMarch 30, 2021
“I met with Brittney for initial consultation and it went very well. She informed me exactly how everything would happen and the process from the time I left that day up until my appointment for the procedure. Any nervousness that I was feeling, she took it all away. Now I'm ready to get it done and patiently waiting for my procedure date. Thanks "Britt" you're the best.”
Kathy on BirdeyeMarch 30, 2021
“Brittney was awesome and So helpful! Excited for my procedure!”
kara on BirdeyeMarch 28, 2021
“The staf are very friendly and Brittney answer all my questions ”
Janice on BirdeyeMarch 27, 2021
“I had my intial consultation with Brittany and I must say she was very personable and a pleasure to talk to. When it came time to show her what I was actually working with (stomach and back). She made me feel so comforting and I didnt feel ashamed. Really a good experience so far. ”
Krystal on BirdeyeMarch 27, 2021
“Brittney was very friendly and professional. I came prepared with many questions but found that Brittney was already answering them without me having to ask. She was very thorough and made me feel very comfortable.”
Tabitha on BirdeyeMarch 27, 2021
“My consultation with Brittany went awesome! She was very friendly and informative. All of my questions were answered, and communication was great. Can’t wait for my procedure!”
S.A.F. on BirdeyeMarch 26, 2021
“I referred my husband for a consultation and Brittany was very honest about his eligibility although she had to partially refer him out for the chest surgery. Her customer service and professionalism is Awesome Sauce and I will definitely be referring more people after my Trisculpt EX. ”
Shanoah on BirdeyeMarch 26, 2021
“I did several consults with others prior to my consult with Brittney at SonoBello and did my own research as well. Brittney is very professional and knowledgeable. She is very easy to talk to and answered all my questions and concerns. Based on my consult with Brittney I feel confident my upcoming procedure will give me the results I want and most likely more than I could imagine. I am so excited and looking forward to my procedure!”
Louise on BirdeyeMarch 26, 2021
“Working with Brittney in norfolk has been awesome !! She has answered all my questions and keeping me update on appts and available whenever i have any additional questions!!! Awesome !!! ”
Diana on BirdeyeMarch 25, 2021
“The staff at sono bello was amazing! Especially Brittany! She was so personable and made me feel so comfortable. I haven’t scheduled my procedure yet but I plan to!”
Fallon on BirdeyeMarch 20, 2021
“My consultant, Brittnet was very pleasant and informative. She made me feel comfortable and reassured me that the my upcoming procedure will be painless and the reason will be amazing.”
julian on BirdeyeMarch 18, 2021
“I’m so excited for my surgery in April! It can’t get here fast enough! My friend had hers done here and she looks amazing! So, I decided it was my turn! Everyone has been great from the beginning and my consultant Liz is super sweet and fun and made me feel so at ease and comfortable!”
Krystal on GoogleFebruary 27, 2021
“Let me just begin by saying I was “terrified” to get this surgery done. I’ve never had any cosmetic work like this done before. I elected to get my upper/lower abs/waist/bra rolls done. I Do Not, Repeat Do Not Handle Pain well In Any form. The entire sono bello staff were so professional & kind! I called them a million times! Dr Kaplan is a surgical genius! He was so kind & made sure to sculpt my body the way I desired. Elena the assisting nurse was beyond exceptional and supportive! I can’t imagine doing this procedure without this dynamic duo Dr Kaplan & Elena! I highly recommend waiting for them to book your procedure. I am day 2 of my recovery & extremely sore but in 3 months It will be worth it! Dr Kaplan even called me directly to see how I was doing along with Elena’s text messages. I love them! The consultants Brittney & Liz were so thorough & sweet. Sono Bello maybe more costly but they are worth every dime! A++++!!!”
Hadney on BirdeyeFebruary 26, 2021
“I had my initial consultation with Liz at the Norfolk, VA location. She is absolutely amazing! She was thorough and answered all questions before I could ask them. She worked with me with financing, and I feel she’s genuinely happy to be apart of my journey. I left Sono Bello feeling confident, encouraged, and excited! Thank you, Liz!!”
Shankrystal on BirdeyeFebruary 18, 2021
“Liz was so fantastic. She explained everything so well. She was so friendly and made me feel comfortable and excited for my experience. ”
Emily on BirdeyeFebruary 15, 2021
“Brittney was extremely warm and personable. I didn't come in with any reservations, and her explanations provided reassurance I made the right decision. Thank you!”
Candice on BirdeyeFebruary 15, 2021
“Brittany was sooo personable, professional and she answered all of my questions. I was comfortable and felt she knew exactly what I wanted and needed to achieve my desired realistic results. ”
Maddy on BirdeyeFebruary 12, 2021
“I went for my consultation nervous, but excited, but after meeting with Liz, excitement it all i have! She made me feel totally comfortable and i can’t wait for my surgery!!”
Shae on BirdeyeFebruary 10, 2021