“From the first day, my first impression was that everything was very clean and my second impression was that they were very professional and friendly, which made me feel very comfortable. I was a little skeptical but the experience has been all positive. I highly recommend. Many thanks to the entire Sonobello team.”
ely on GoogleMay 01, 2024
“Linda was very informative & professional! She made me feel very comfortable. Great asset to the company!!!!”
Constance on BirdeyeApril 29, 2024
“Everyone was super nice and the facilities is beautiful and clean”
Jade on BirdeyeApril 27, 2024
“Ariel Delirito and Niema at Sono Bella Norfolk were absolutely wonderful to me at my Consultation today!! I Was so well treated and made to feel so welcome by both of them. I can’t say enough good things…they are awesome!!”
Karen on GoogleApril 27, 2024
“I came in for my 1 month post op appointment. Katie was informative and happy to answer all my questions. She put my mind at ease regarding my healing and journey to final results. Overall, the appointment was positive just like my whole Sonobello experience so far.”
Kaitlin on BirdeyeApril 25, 2024
“Linda is wonderful! She is personable and professional at the same time. The same can be said of all the ladies I've spoken to there since this journey started. They make me feel welcome and comfortable.”
Denise on BirdeyeApril 25, 2024
“I was told to show up at 1:15 and i did and i waited for the receptionist to appear for 15 mins and when she did she was rude and dismissive… i took a seat and then decided i will not spend the money required for this procedure if from inception i cannot receive courteous service…”
Brenda on GoogleApril 24, 2024
“Okay so I've wanted this procedure what seems like forever. I discovered SonoBello and I'm so glad I did! My consultant was Liz and she was absolutely amazing! Not only was she very knowledgeable and thorough, she was genuinely compassionate. Throughout the whole process of setting up everything she made feel as if I was conversing with a best friend who wanted nothing but the very best for me! I love her energy! I was so excited to finally schedule my procedure and I was bursting with joy she was just as happy as I was! It was wonderful because I truly felt cared for. This place is amazing! Starting with entering the beautifully decorated waiting room and being greeted by the beautiful young ladies who take care of you at the front to my consultant Liz! This has been an amazing experience already! I can't wait to meet everyone else and get my procedure done! ”
JC on BirdeyeApril 23, 2024
“Thanks Abbie for reaching out to me. Sonobello's staff members are the best!”
Lady on GoogleApril 23, 2024
“I wasn’t told in my initial consultation that the recovery would be this long and then I would have to wear this bodysuit for three months. That’s probably the only complaint I have all the staff was wonderful.”
Sherry on BirdeyeApril 23, 2024
“From my initial appointment to the actual procedure, everyone was friendly and made my experiences great.
Brittni did an amazing job making sure all my questions were answered and exceptional care was given!
I will highly recommend Sono Bello to everyone!”
Mary on BirdeyeApril 23, 2024
“This review is catered to Ms. Liz, one of the coordinators. She is absolutely the best. I had an issue. She immediately jumped into action to resolve it. And she definitely fixed the issue in a matter of minutes. Her professionalism is phenomenal. Please go see her, and she will direct you in the best possible direction for your needs. I am very satisfied with my decision. Thank you Ms. Liz”
Turkessa on GoogleApril 17, 2024
“Laurette and Dr. Ayewa were amazing! They took excellent care of me for my touch up. I had been on the wait list for some time, I met with Dr. Ayewa and she had me in the next day for the surgery. She's very thorough and wants her clients to be happy when they leave! Laurette was so nice and helpful, and also made me feel comfortable through the whole process. Thank you to everyone at Norfolk Sono bello, everyone from the front desk to the doctors, you guys are amazing!!!”
Heather on GoogleApril 17, 2024
“Me and my friend came in for a consultation appointment and were very pleased with the front desk staff , Toy really helped me not be nervous and she was very professional & helpful throughout the whole process, offered such good service!”
Love on BirdeyeApril 16, 2024
“Everyone and everything was amazing from start to finish. Liz was an amazing consultant, the front desk staff were always so nice and polite. The nurses Kaitlyn and Brittni we absolutely outstanding and did an amazing job of keeping me calm during the whole process. And I can’t forget about Dr. Ju, he did an amazing job and I cannot wait to see the full results soon!”
Rikka on GoogleApril 16, 2024
“Linda has been wonderful and greets me with a smile for my treatment's. I feel welcomed. The staff have been helpful and able to accommodate my crazy work schedule to assist me with my appointment's.”
Jennifer on BirdeyeApril 12, 2024
“My experience has been and absolute delight, from the moment I walked out feeling in the top of the world. Linda was simply amazing, her knowledge surpassed my expectations she make me feel so special and wanted to continue to come for more treatment to better myself further!!! I highly recommend her, she's the best...”
Nancy on BirdeyeApril 10, 2024
“My consultation appt was great. Liz was very knowledgeable. My procedure was amazing. Nurse Lisa and Dr Lu were AWESOME. They made me feel
so relaxed and explained everything they were doing. It was painless and was over before I knew it. I would definitely go back to them again!”
Lisa on BirdeyeApril 08, 2024
Courtney on GoogleApril 05, 2024
“Linda is AMAZING!! Super personal and considerate. Would highly recommend her for any procedure!!”
Krista on GoogleApril 04, 2024
“Linda's technique for Legacy treatments are the best!! If u r thinking about Legacy then u have to get her!!”
Terry on GoogleApril 01, 2024
“Cherrisse thank you greeting me with such a bubbly personality!”
Jane on BirdeyeMarch 30, 2024
“Will definitely be coming back and Cherrisse had a lot to do with my decision!”
Amy on BirdeyeMarch 30, 2024
“I came in to ask questions and was greeted by Cherrisse. Let me just say i left out with alot of knowledge and excited to book my free consultation. Thank you Cherrisse!”
Lisa on BirdeyeMarch 30, 2024
“Great experience from the moment you walk in . I was greeted by Cherrisse and she brought all the energy. Thank you Cherrisse for the good first impression”
Maria on BirdeyeMarch 30, 2024
“This is a wonderful place where honesty and integrity rule over money and profit!
The staff is friendly and welcoming, Liz is a font is information, and the nurses and doctors are completely forthright about where your expectations fall.
I went today for my pre-op appointment and was worried that what I was looking for wasn't going to happen. Turns out, they agreed with me, but told me what my options were and what avenue to take next before returning to discuss any future procedures.
I can't tell you how grateful I was that my doctor was truthful with me, because after all, he said, it's all about the patient and not them.
No one tried to tell me I was just suffering from nerves, and no one tried to push ahead instead of listening to my doubts. If they had, I would have been so disappointed with substandard results, and upset that I couldn't trust what was said.
Sono Bello is first rate, and I cannot recommend it enough! I couldn't be helped; AT THIS TIME, but I'll definitely be back when I lose the rest of the weight that keeps me from achieving the results I want.”
Sheryl on BirdeyeMarch 29, 2024
“I had a great experience with Sono Bella for my preop visit and my consultation. Ariel during my consultation was overwhelmed and so busy and still took the time to go over everything very slowly and complete. Everyone at the front desk was always so friendly and quick to greet me Toy, Cherisse and Naima. Dr Gilbert was great in explaining what exactly he was going to do during the procedure and how to take care of my incision and drainage holes. The nurses were great and there with me from beginning to end explaining things to both me and my caretaker, thank you Brittni. The PM at this site Doreen does a great job”
Natalie on GoogleMarch 28, 2024
“From the front desk to my consultation with Ariel, (who allows me to text her with questions as they pop into my head) to the pre-op with Dr. Ayewah and Alex, everyone is so personal and knowledgeable. On the morning of my procedure, nerves set in. I was greeted at 5:30 am with a smile from my surgical nurse Lisa and taken back to my prep room. The prep was simple and easy. Lisa was attentive and professional, but was there for every question Dr Ayewah came in and marked the areas to be taken care of. She is perfection. I got my "cocktail" and it didn't take long for it to make me very comfortable. Lisa walked me into the procedure room and we began. The procedure itself is not painful. There is some tugging. But I stayed awake through the lipo. Although I wanted to remain awake, the meds kicked in. Now onto the AbEX. These ladies are amazing. Taking care of everything including myself as a patient who has no recall of anything past the lipo section. Thank you all!!!! Lisa you are a rock!! Now, a week later, I have been to my first follow up and Brittani was amazing. Checking my progress, telling me how good I am doing. Answering all the dumb and not so dumb questions with a smile. So, thank you Sono Bello and your staff. Everyone does their job with a smile and a loving heart!”
Sheri on BirdeyeMarch 20, 2024
“The entire experience has been fabulous and I’m so pleased with my results. The staff is so nice and supportive as well as providing excellent customer service. Very knowledgeable and my surgeon was the best!”
Michele on GoogleMarch 05, 2024
“I am very happy with Brittany, helping me today and answering questions for me so far I am so pleased with my results with my procedure and the kindness and the help of the staff Brittany and Ariel. Thank you.”
Renata on GoogleMarch 04, 2024
Eleanor on GoogleMarch 01, 2024
“Upon entering Sono Bello, I was greeted by Cherrisse,, the most friendliest receptionist ever! There’s something about a friendly face and smile that makes you feel comfortable especially when you’re already a little nervous. The intake process went smoothly and the actual procedure went well! At week four, I called back to address a few concerns and Cherrisse addressed those concerns and answered questions about my follow up care! I felt so much. better after speaking with her! Sono Bello is the best! Professional, clean environment and a good medical team!! I’m a satisfied and happy client!!”
Sara on BirdeyeMarch 01, 2024
“Came in for a consultation and as a man i was a bit hesitant. I met Cherrisse at the front desk and she was able to put me at ease . My concerns about being a man and coming in for this type of consultation were gone thanks to her answering all my questions and making me feel welcomed.”
Fred on BirdeyeFebruary 29, 2024
“I was skeptical about the procedure when I first came in for my consultation but after talking to Cherrise I was excited to have it. she answered all 1000 questions and never made me feel like I was a bother. you can’t find good customer service like this anymore. Thank you Cherrise.”
Mary on BirdeyeFebruary 29, 2024
“I was greeted in by Toy and she was super sweet and i enjoyed my time with her at the front desk”
India on BirdeyeFebruary 29, 2024
“Thank you Cherrisse for your patience and understanding!! Great customer service!”
stef on BirdeyeFebruary 29, 2024
“WOW excellent staff and so friendly especially Cherrisse ! Thank you!”
Kat on BirdeyeFebruary 29, 2024
“Came in to a consultation with my girlfriend and we were both greeted by Cherrisse who was able to answer our initial questions . Thank you Cherrisse for being awesome !”
Thorn on BirdeyeFebruary 29, 2024
“I came in with my friend for a consultation appointment and even though we had a long wait . Toy continue to update us with an estimated wait time , made sure we were okay , and offered us water . She was absolutely amazing and I’m glad we stayed . ”
Mariah on BirdeyeFebruary 29, 2024
“Beautiful office ever more beautiful staff !! Thank you Cherrisse for helping calm my nerves while my sister had the procedure !”
Gina on BirdeyeFebruary 29, 2024
“Toy was super helpful at the front desk , I was referred to sonobello by a friend and considering going through with everything for myself . ”
Trina on BirdeyeFebruary 29, 2024
“Cherrisse's energy is so contagious . Shes very knowledgeable and is willing to help. Thank you !”
Maria on BirdeyeFebruary 29, 2024
“Came to pick my friend up that had the procedure and meet Cherrisse. She was so pleasant and answered all my questions regarding care and assured me that the nurses would be able to answer the ones she couldn't answer thank you!”
Carol on BirdeyeFebruary 29, 2024
“Cherrisse was absolute gem and answered all my questions and encouraged me to book a consultation.”
Amy on BirdeyeFebruary 29, 2024
“I came in from a previous appointment in the building and didn’t know sono bello was in the same building and Toy was very informative and showed me how to set up
a consultation appointment and I am excited to move forward”
Lyric on BirdeyeFebruary 29, 2024
“Cherrisses the young lady from Barbados was very very nice and polite and helpful.... every one was but she was the one who I always saw ... Well spoken and friendly so my experience was lovely ......I think I spelt her name wrong 😊100% happy with her help. ....”
Yvonne on BirdeyeFebruary 29, 2024
“Very courteous and professional service! Cheerisse is lovely. She always made me feel like a celebrity 🥰”
iAMaPEARL on GoogleFebruary 29, 2024
“I accompanied a friend to their consultation and Toykieasha was very informative & knowledgeable and makes you feel at ease!! ”
Dionna on BirdeyeFebruary 29, 2024
“I had a Lipo and tummy tuck procedure, and I am extremely happy with my results and the great experience I had at this location. Without a doubt, I would return for future additional service and highly recommend anyone to this business and specific location. I was also completely impressed with the staff professionalism and the warm, friendly, greetings and customer service from your front desk employee “Cherrisse” during all my visits. Her joyful attitude and spirit were like a breath of fresh air. Thank you for giving me back my hourglass body.”
Pamela on BirdeyeFebruary 29, 2024
“Came in with my sister to ask a few questions and was greeted by Cherrisse at the front desk. She was so polite and answered all my questions which really made me feel at ease about the procedure. Thank you Cherrisse”
REMA on BirdeyeFebruary 29, 2024
“Cherrisse was very helpful and nice ☺️”
Ashlee on GoogleFebruary 29, 2024
“My friend and I came in for a consultation appointment and we were very pleased with the front desk staff . Especially Toy we were nervous about the appointment, but she helped make us not feel nervous and less anxious. ”
Cuifen on BirdeyeFebruary 29, 2024
“Absolutely awesome experience..., from the warm greeting from Cherrisse at the reception desk, to the heartfelt attention provided by Ariel Delorito, (Patient Care Associate), regarding my concerns. True professionalism❣”
Janet on BirdeyeFebruary 29, 2024
“I had a consultation done and Sonobello and Cherrisse was very knowledgeable and answered all my questions. I felt no judgement and I was comfortable taking my clothes off in her presence for my consult.
Cherrisse connected me with the right people to establish a plan for me so that I can afford the procedure.
She was very kind and helpful.
If you have issues with self-esteem, I highly recommend Cherrisse for the peace of mind, confidence, and comfortability.
Keep up the good work Cherrisse!”
Sonya on GoogleFebruary 29, 2024
“Cherrisse was so helpful and my experience was phenomenal!!”
Nailah on BirdeyeFebruary 29, 2024
“My experience was wonderful and I am so happy.”
Nailah on BirdeyeFebruary 29, 2024
“I felt very comfortable from the first time I walked into Sono Bello. The atmosphere is great and it is very clean. Naimi works at the front desk and is very sweet and helpful. She always ask how I’m doing and really cares. My nurse that took my vitals and pictures was great and made me feel comfortable. Liz sat me down to tell me about prices. She made me laugh and we really got along well. She is awesome! Dr. Gilbert asked a lot of questions and made me feel like I was in good hands. Everyone there is so nice and caring. I can’t wait to see my results!!”
Amory on GoogleFebruary 29, 2024
“Outstanding Customer Service……
Cherrisse is alway pleasant, happy and extremely helpful.”
Darcy on BirdeyeFebruary 29, 2024
“Cherrisse at the front desk is awesome! I enjoy coming in every time and seeing her smiling face! Thank you!”
Yvonne on BirdeyeFebruary 29, 2024
“I came in with my girlfriend the lobby was beautiful the service was great, i was greeted in by toi and she was amazing ”
Jrae on BirdeyeFebruary 29, 2024
“Had a wonderful time at my consultation thanks to my consultant and the young lady Toy at the front, she was nothing short of amazing!! ”
Deja on BirdeyeFebruary 28, 2024
“I was actually looking forward for my consultation that I scheduled a week in advance. I came on time like I was told to, they make you come 15 mins prior to your appointment for paperwork. I had no problems with that, I fill out my paperwork in a timely manner and was told it’ll be a 45 minute wait so I stay to be seen. An hour elapsed to be told it’s an extra 2 Hr waiting time and I can’t be seen today. I HAD A SCHEDULED APPOINTMENT BTW !”
Corisha on GoogleFebruary 28, 2024
“I want to first thank the young lady Toy who was very helpful and eased my experience and Anxiety before surgery. I had a pleasant experience at the Norfolk Sonobello. everything was at ease from my arrival to my release, Toy made me feel comfortable . Toy was just outstanding and gave exceptional customer service. She was very attentive, professional and knowledgeable. I would highly recommend her and be returning :) ”
Markia on BirdeyeFebruary 28, 2024
“I came in for a consultation and I had the best experience at the front desk. I was so nervous and Toy helped me calm down. Her energy was so fun I definitely loosened up after speaking with her. 10/10”
Brittany on BirdeyeFebruary 23, 2024
“Everyone has been so nice to deal with and will always help you anyway they can.”
Peggy on BirdeyeFebruary 21, 2024
“Toy and Ariel are outstanding patient care reps. They personally helped me thru every step of my process and healing, I could not have had a smoother procedure!”
Lisa Mikoliczyk on BirdeyeFebruary 21, 2024
“I came in for a consultation , and I absolutely loved the aesthetic. I was welcomed in by Toy and she was amazing & informative ”
Heilani on BirdeyeFebruary 21, 2024
“I am 6 weeks post op and already in a smaller size jeans and for the first time in 5 years wearing a belt!!
Liz was top notch as my consultant and Dr. Atun and his medical team have bee excellent! If you have been contemplating taking on this transformation journey, call and get your consultation now! I tried everything to lose my menopausal belly fat and nothing worked until I had this procedure. Thank you Sono Bello for helping me change my life!!”
Tammy on BirdeyeFebruary 21, 2024
“I was very pleased with my consultation appointment and Ms. Toy at the front desk was amazing.”
Shelia on GoogleFebruary 20, 2024
“Love love Lorretta and Lauren who both do my Venus appointments at SonoBello, they are amazing, Very attentive and just easy to be around. I can’t forget the ladies at reception, they remember me by name every time I walk in and that in itself makes you feel valued as a customer. They are always friendly and kind, they also bring just a very light and welcoming vibe. Love it, I definitely recommend visiting Sonobello If you've been thinking about it, just do it.”
Franki-rene on GoogleFebruary 20, 2024
“The BEST CARE IN TOWN! The professionalism of Ms. Toy is second to none. Ms Naima support in scheduling has helped me tremendously. And Ms. Cherisse attention to detail for my care and questions was personal and flexed to my individual needs. They are truly the reasons why Sono Bello is this successful. Recommend them being the model for which corporate will train others on customer service.”
Stanley on GoogleFebruary 07, 2024
“Everyone at sonabella was so super nice. My nurse Lisa was amazing to say the least. The front desk staff was the best ever. I can't say enough about how professional, knowledgeable, caring and just amazing all the staff is there”
Sallie on GoogleJanuary 31, 2024
“To be lied to is an understatement. Drive an hour for an appointment that was supposed to be with a surgeon only to be told no, they changed policy. I'm beyond upset and disappointed. The amount of money they want and then you can't even talk with a physician.
Update 1 - I was contacted and scheduled to see a physician. They were very nice when they contacted me and I appreciate the time they took to reach out to me to make everything right. I'll update again! Hopefully more stars get added. The office staff are definitely lovely.”
Cleverland on GoogleJanuary 31, 2024
“Friendly and respectful team!! Felt comfortable and confident in the my nurse- Lisa & Doctor- Gilbert!! Thanks for a great experience!!”
Kimberly on BirdeyeJanuary 30, 2024
“Great staff! Great results! I am very happy with my experience. I went from a size 14 to a size 10.”
Valerie on GoogleJanuary 29, 2024
“Great staff! Great results! Highly recommend!”
Valerie on BirdeyeJanuary 29, 2024
“Very lovely staff and nurses and Dr ... felt very relaxed.... would recommend soma bello❤️”
yvonne on GoogleJanuary 29, 2024
“I had a pleasant experience at the Norfolk Sonobello location. From my arrival to my release (after surgery), I was made to feel comfortable and at ease. Jessica did an outstanding job of calming my fears and alleviating my stress. She was very attentive, professional and knowledgeable. Jessica really made a difference on my visit. Thank You Jessica!”
Angela on BirdeyeJanuary 24, 2024
“I recently had the pleasure of visiting Sono Bello in Norfolk Virginia where my Venus Technician, by the name of Angel, performed my treatment, and I must say, the experience was outstanding. From the moment I walked in, I was greeted warmly by her. She took the time to listen to my concerns and provided expert knowledge on the subject matter. What impressed me the most was the transparency and honesty exhibited throughout the process. Not only did she complete the prrocedure with precision, but she also went above and beyond by providing expert education on exactly what the purpose, theraputic effects, and maintenance practices for the assurance of the best possible outcome! Angela provides you with the blueprint to ensure that nothing less than your absolute desireable outcome will be met! I highly recommend Angela as your Venus Technician and Sono Bello Norfolk Virginia to anyone in need of reliable Venus/Laser Lipo services. Their exceptional service, expertise, and dedication to customer satisfaction have earned my trust and loyalty.”
Paul on BirdeyeJanuary 23, 2024
“Had an amazing experience with Angela today for my Venus treatment on my inner thighs and belly area. She was patient and sure to explain how venus works and all of the benefits. Friendly, efficient and knowledgeable service. Can't wait for my next session. ”
Julie on BirdeyeJanuary 23, 2024
“I'm on the list for revisions. I came in for the visit to be cleared for the revisions but I did not quite understand what I was told that day because it was the surgeon assessing the areas and an assistant. Carissa called me and talked me through the extensive process, reasons for delays in getting in, corporate policy, and black out weeks. Carissa is very knowledgeable of the details. I appreciated her help in understanding these things.”
Traci on BirdeyeJanuary 22, 2024
“Very friendly people, enjoyed my consultation”
Tiffanie on GoogleJanuary 18, 2024
“My experience was great, thank you to nurse Carissa, she was amazing she really advocated for me with my revision.”
Toya on BirdeyeJanuary 18, 2024
“I absolutely love the kindness and care shown to me by my nurses Don and Lisa and Dr. Atun. They suited all my needs and they were so welcoming and sweet to me, especially during the procedure. I am in awe, thank you so much for the beautiful experience. Liz and Ariel are so amazing too they helped me with my pre operation knowledge and excitement. The ladies at the front desk were so sweet and phenomenal and they do their work so quickly. I'm in awe, I love this place.”
Lillianna on GoogleJanuary 10, 2024
“Liz was great she didn’t try to upsell me or even talk me into any commitments. She told me about the procedure she was honest on what I needed. I need to remove skin and that’s exactly what she is going to do for me. I didn’t need extra things like most places try to sell you. I’m super excited about my future and what it holds as far as my confidence. SonoBello are nice and clean and hear your needs ”
Anais Victoria on BirdeyeDecember 27, 2023
“The staff at the Sono Bello Norfolk location are on point… the low ratings are a lie! I took an Uber to my 1-week post op appointment and my ETA was showing as 7 mins after my scheduled time so I was worried about being seen before everything shut down before the holidays. I called in advance and they were so accommodating and had my back. From inquiry to now, the process has been smooth. There were a ton of resources and reviews available online before I even reached out. I had scheduled an appointment with an AirSculpt location and the reviews weren’t great and it felt like they only wanted me to make a deposit for a sale - so I canceled and started researching local options and I’m thankful I did. After having gone through the consultation process with AirSculpt, I can say that Sono Bello made me feel more at ease and I didn’t feel like a sale. Liz was my consultant and was extremely down to earth. My procedure nurse Lisa was AMAZING and made my husband comfortable when he got nervous. I didn’t catch my post-op nurse’s name but she was so friendly and relatable as well. Every staff person and receptionist I’ve encountered has gone above and beyond to make me feel taken care of and human.
The process itself was smooth and I’m excited to see the results in 3-6 months! Highly recommend!”
Diana on GoogleDecember 21, 2023
“Everyone was awesome and professional from the beginning to the end. I will definitely recommend sono bello and I will get another procedure.”
Carol on BirdeyeDecember 15, 2023
“Very professional and informative I’m loving the results and it’s just been a week”
linda on GoogleDecember 14, 2023
“First of all, the front desk staff - wonderful! Very friendly, excellent customer service. My consultant, Liz, was amazing. I was so nervous but by the end of the consultation, she made me feel comfortable. She's very knowledgeable and very patient. She answered all my questions and then some! Very pleased with the experience I had today. ”
Denise on BirdeyeDecember 12, 2023
“Girlfriend wanted a procedure done. It absolutely had to be paid for by September 21st to book her spot in October. So she paid them, here it is December 10th nearly 3 months later and she is still waiting. Last week she asked for them to return the money since it's been nearly 3 months and she's not even been scheduled. They are refusing to refund it. If we could rate these conartists 0 stars we would. Proceed with caution if you want to do business with these scam artist”
Caleb on GoogleDecember 10, 2023
“Just recently had my Trisculpt aBex procedure done and so far I can’t say anything bad. The front desk staff is super helpful and polite. Liz was my consultant and she was absolutely amazing and very insightful. She made me feel like a person. She didn’t push anything. She told me the truth and answered everything I asked. Dr. Atun is incredible!!! He is funny and super sweet. He got the job done! I loved that he personally called me the day after my procedure to check on me. Janeris was my nurse, she was amazing as well. She was upfront with me when I asked questions. She was there for me the entire time. I am extremely grateful. Don, was my other nurse. He supported me in this decision and was there for me the entire time. I saw Carissa during the monthly check and she is helpful and amazing as well. I truly am grateful for everyone there before, during, and after my procedure. I can’t wait to see the final results!!! Thank you all so much for making me feel like myself again!”
Jennifer on GoogleDecember 05, 2023
“Brittani was fantastic and very helpful with all questions. Very please with her.”
Elizabeth on BirdeyeNovember 30, 2023
“Going to Sono Bello was a great experience. The staff was always friendly, courteous and cheerful. It has only been 3 months since my procedure but I’m already loving the results! Brittni was my nurse at my last appointment and was so kind about explaining the healing process. She answered any concerns I had thoroughly too. Thank you so much!”
Heather on GoogleNovember 28, 2023
“Wonderful, professional experience. The BEST customer service! My post op nurse Jessica is so helpful and encouraging. Loving my results already and only 1 month out!”
Marissa on GoogleNovember 24, 2023
“My Nurse Lisa provide excellent customer service. She also gave clear and precise instructions about after care.”
corey on GoogleNovember 22, 2023
“Lisa was awesome. Great person. Great personality. Love to work with her again.”
tiyun on GoogleNovember 22, 2023
“Very positive experience. The office is very nice. The receptionists were extremely professional! The Patient Care Consultant Liz Hazelette was absolutely amazing. She took the time to answer all my questions and she provided a space where I felt comfortable sharing my struggle with self esteem. ”
rod on BirdeyeNovember 20, 2023
“I met with Liz today and had a great experience! She had answers for all of my questions and made me excited about moving forward with the procedure. ”
Beth on BirdeyeNovember 20, 2023
“I had the SAME exact experience as L. Adderly. I was running about 5 min. late for my appt., so I called to notify them, thinking that was the polite thing to do (sometimes life happens and you can't control variables such as traffic accidents, etc. and you may be unintentionally late). The person who answered said "Didn't anyone tell you to be here 15 min. before your appt.?" and I said "No, I wasn't told that". She put me on hold, then came back and said, "Well you're gonna have to reschedule". I said "Ok, do you have any Sat. appts.?". She said, "We're booked" and I asked how far out they were booked, because I was willing to wait a month or two if I could get a Sat. appt.", to which I was told, "I can't tell if we're gonna have any Saturday appts. that far in advance. You'll have to call and check back because I can't tell you if we'll be booked on a Saturday a month from now". WHAT? Isn't that how one determines if they have availability to schedule an appt? The overwhelming impression I got was that they don't need or care if they have my business, but a month later, I'm STILL receiving texts suggesting I call to reschedule. I would love to, but after that first encounter, I figured I could at least find a place that could offer courtesy and professionalism.”
Shannon on GoogleNovember 20, 2023
“The Sono Bello staff were fantastic! They were very patient and answered any question I had. They were top notch professional and I would highly recommend their services. In particular, Carissa (RN) was amazing!!!”
Dr. Kristel on GoogleNovember 17, 2023
“Love Carissa and Drs and staff. All amazing and always there for any questions or concerns. Was a pleasant experience.”
Renee on GoogleNovember 17, 2023
“Top notch professionals and would recommend them highly. Carissa (RN) was amazing!!!”
Dr. Kristel on BirdeyeNovember 17, 2023
“Nothing professionalism! Everyone was very kind and comforting. The atmosphere was relaxed and inviting. I was nervous and the staff tending to me were reassuring and attentive.”
Racheal on BirdeyeNovember 16, 2023
“Nothing professionalism! Everyone was very kind and comforting. The atmosphere was relaxed and inviting. I was nervous and the staff tending to me were reassuring and attentive.”
Racheal on BirdeyeNovember 16, 2023
“Nothing professionalism! Everyone was very kind and comforting. The atmosphere was relaxed and inviting. I was nervous and the staff tending to me were reassuring and attentive.”
Racheal on BirdeyeNovember 16, 2023
“Nothing professionalism! Everyone was very kind and comforting. The atmosphere was relaxed and inviting. I was nervous and the staff tending to me were reassuring and attentive.”
Racheal on BirdeyeNovember 16, 2023
“It was a great and easy experience. My nurse Kaitlyn was so nice and helpful and my Doctor, Dr. Atun called me personally the next day to see how I was feeling and said to call him if there were any problems. I definitely appreciated that!”
Yvonne on GoogleNovember 16, 2023
“It was a great and easy experience. My nurse Kaitlyn was so nice and helpful and my Doctor, Dr. Atun called me personally the next day to see how I was feeling and said to call him if there were any problems. I definitely appreciated that!”
Yvonne on GoogleNovember 16, 2023
“It was a great and easy experience. My nurse Kaitlyn was so nice and helpful and my Doctor, Dr. Atun called me personally the next day to see how I was feeling and said to call him if there were any problems. I definitely appreciated that!”
Yvonne on GoogleNovember 16, 2023
“It was a great and easy experience. My nurse Kaitlyn was so nice and helpful and my Doctor, Dr. Atun called me personally the next day to see how I was feeling and said to call him if there were any problems. I definitely appreciated that!”
Yvonne on GoogleNovember 16, 2023
“Great experience! I did this at 70 years old and I am loving my results! Clarissa was so helpful in her care, advice and her attention to my individual needs. Dr. David Gilbert performed my procedure and did an excellent job!”
Yvonne on GoogleNovember 16, 2023
“Great experience! I did this at 70 years old and I am loving my results! Clarissa was so helpful in her care, advice and her attention to my individual needs. Dr. David Gilbert performed my procedure and did an excellent job!”
Yvonne on GoogleNovember 16, 2023
“Great experience! I did this at 70 years old and I am loving my results! Clarissa was so helpful in her care, advice and her attention to my individual needs. Dr. David Gilbert performed my procedure and did an excellent job!”
Yvonne on GoogleNovember 16, 2023
“Great experience! I did this at 70 years old and I am loving my results! Clarissa was so helpful in her care, advice and her attention to my individual needs. Dr. David Gilbert performed my procedure and did an excellent job!”
Yvonne on GoogleNovember 16, 2023
“Botched liposuction, 7 mo post op, Dr. Gilbert refusing to get in touch after Sono Bello keeps reassuring me he'll call.”
Becky on GoogleNovember 09, 2023
“Excellent experience”
Yvonne on GoogleNovember 09, 2023
“Having recently had surgery through Sono Bello at the Norfolk office I found the staff and services exceptional. Dr. Gilbert did a fantastic job and has the support of the best staff in VA. They all make a great team!
Management: Deneen, Carissa
Consultant: Liz and Ariel
Front desk: Cherrisse, Naima, Toy
Doctor: Dr. Gilbert
Venus: Kim
Nurses: Alex, Brittni, Jessica, Laurette, Lauryn, Lisa, Kaitlyn
Registered Nurse Carissa”
Michelle on GoogleNovember 09, 2023
Jessica on GoogleNovember 09, 2023
“My Name is Kim LaFontaine Ficaro. My nurse Lisa was wonderful. She was very informative. The whole staff was pleasant, and professional. I loved Dr. Atun. His bedside manner was kind and caring. I would highly recommend Norfolk Sono Bello to anyone looking for a great experience.
Kimberly LaFontaine Ficaro”
Kim on GoogleNovember 08, 2023
“Every single staff member has been professional and extremely welcoming and comforting. My wife had her procedure 10/20 and being an ER nurse herself, she was a bit nervous. However, Jessica got us right in, made me comfortable in the waiting area, which was nice a cool, I even took a nap☺️. My wife says that Jessica explained everything single thing and answered all her questions..she made my wife feel very comfortable, which in turn gave her a great experience. She said she even dozed off during the procedure, which is an accomplishment, because she never does that. Once the procedure was over, I was escorted to her room and Jessica explained everything to a T. She is an amazing nurse and her bedside manner is phenomenal. Dr. Gilbert also explained things and answered questions as well. The experience so far has been amazing! Thank you all”
Scott on GoogleNovember 06, 2023
“The Venus procedure help make a smooth transition after my Sono Bello procedure. The atmosphere was very therapeutic and Kim was very informative answering any questions I had. Although I didn't anticipate doing the Venus procedure I'm certain glad I did because it was a complement to the initial procedure that was done and all of the staff was stellar throughout my entire process.”
TJ on BirdeyeOctober 31, 2023
“Highly recommend Sono Bello. My very first visit for my consultation I met Liz. I explained my concerns and she explained all of my options in detail making me feel excited and confident. She erased all my worries. I’m 48hrs post surgery with Dr. Centeno and from start to finish all that Liz had promised was delivered. The staff is amazing., kind, professional, and efficient. Thank you Liz, Dr. Centeno, Lisa, and entire Sono Bello staff. ”
Carrie on BirdeyeOctober 30, 2023
“Sono Bello Norfolk staff has been amazing. The day of my surgery Lisa took great care of me, explained everything, was kind and patient.”
Carrie on GoogleOctober 29, 2023
“Everyone that participated in my care was amazing. Felt very good and am pleased with the results.”
Julie on BirdeyeOctober 26, 2023
“The ladies at the front desk are super friendly. Greets you by your name, compliments you and make you feel special. My Venus lady Kim, was on point. She is great at her job. I love it here!”
Keisha on GoogleOctober 26, 2023
“My journey started over a year ago, and I'm back for my second procedure. My transformation has been unbelievable! I mean that in the BEST possible way! The Sono Bello team is amazing! I want to personally thank everyone for your support.
Management- Carissa & Deneen
Consultant-Ariel ♡♡♡♡
Dr. Gilbert
Venus- Kim
Nurses- Alex, Brittni, Jessica, Lauretta, Lauryn, Lisa , and Kaitlyn
Registered Nurse- Carissa
Y'all are incredible! Thank you again for making this a reality!!”
Ciara on GoogleOctober 26, 2023
“If you are looking for cutting edge, "no pun intended", Top Notch, State of the Art, laser Lipo, then look no further other than Sono Bello Norfolk.
The care and service they provide are second to none.
I was a little skeptical about the process and procedure, but once it was fully explained, I was totally at ease and on board.
The care and professionalism starts with the front receptionist team of Cherrisse, Naima, Toy, and Cari. They were genuine, caring and very professional.
The superb management crew of Deneen and Carissa really reflected the team, as a whole, nothing short of awesome.
Liz, my consultant is and was on point with the full explanation of the entire process from A to Z. I could tell she was very knowledgeable and passionate about the process of disseminating pertinent information to clients.
As for the Nurses, Alex, Brittni, Jessica, Laurette, Lauryn, Lisa, Kaitlyn: Registered Nurses: Carissa and Sydney, you will not meet a better team of medical professionals where their number one missiin is to you, the patient. The level of knowledge, care and compassion was nothing less of spectacular.
Last but not least...
Dr. Gilbert. What can I say!! Back in my Military days, when describing the epitome of Excellence, I term it as "Above the Rest". Nothing short of gifted hands!!”
Paul on GoogleOctober 24, 2023
Yvette on GoogleOctober 24, 2023
“Every single staff member has been professional and extremely welcoming and comforting. My wife had her procedure 10/20 and being an ER nurse herself, she was a bit nervous. However, Jessica got us right in, made me comfortable in the waiting area, which was nice a cool, I even took a nap. My wife says that Jessica explained everything single thing and answered all her questions..she made my wife feel very comfortable, which in turn gave her a great experience. She said she even dozed off during the procedure, which is an accomplishment, because she never does that. Once the procedure was over, I was escorted to her room and Jessica explained everything to a T. She is an amazing nurse and her bedside manner is phenomenal. Dr. Gilbert also explained things and answered questions as well. The experience so far has been amazing! Thank you all”
Scott on GoogleOctober 21, 2023
“Absolutely awesome thank you so much for taking good care for my wife Pamela Barnes”
Edward Barnes on BirdeyeOctober 20, 2023
“Brittany was very patient with all of my questions today and very encouraging as well. She was very thorough and all of her explanations about what I’ve been through and what is still to come. She answered all of my questions and I felt better when I left.”
Penni on BirdeyeOctober 11, 2023
“Second time I’ve attempted to come to this office and each time I walk in the front staff are in a huddle gossiping and giggling which makes for a very uncomfortable first impression. I arrived at my appointment at 3:48 my appointment was 3:45 the office person said to me did you not get our text say arrive 15 mins early? So much attitude behind that first question then said well fill these out while I see if I can still take you. Huh?!?! I thought most Dr offices give a 15 min grace period?? So I asked if she wanted to check to see if she could take me before I wasted time filling out the paperwork l. She said again with attitude l I’m going to take you if you can fill outs the paperwork fast enough. Again so much rudeness attached. And No that is not what you said. I just said nevermind and walked out! It’s already a tough decision to make and the least the staff could do is be more inviting. SMH!!!”
Linda on GoogleOctober 11, 2023
“Dr Atun and Nurse Lisa Rodriguez were amazing with me through my procedure. I couldn't have made it through without their constant encouragement and attention to detail.”
T N on GoogleOctober 11, 2023
“Excellent staff very informative and friendly. Helped answer all my questions. Laurette made this process so comfortable and very extremely helpful. My Doctor was amazing he did a beautiful job , I feel fabulous.”
Diane on GoogleOctober 10, 2023
“My experience with this office and consultation has been one I have totally regretted. I was seeking help with body sculpturing and the best procedure that could assist with getting the results I have craved as I life events occur. I have always been in to my health and the desire to look and feel better. I was looking forward to a procedure and services from sono bello team that gave the impression that they cared about my personal goal with my treatment plan. I was deemed it was not in my best interest to go forward with my procedure as I wasn't obese or at physical risk as some other clients. I met with my consultant and thought everything was legit and the sales pitch was amazing to which made me feel more than just a future client but very personable with the entire staff. Upon determining a date to have my procedure done I was made to feel that sono bello was completely in my best interest physical personal goals. Unfortunately, once receiving my down payment and prep for my procedure everything was all smiles but what transpired once the physician team determined I wouldn't be a good candidate to meet my goals as far as my appearance and physical desires I was told I would receive my refund as the doctor recommended this be initiated as I may not be satisfied with what I was requesting upon completion of this procedure. I was told by the staff and not to worry that a refund would be initiated and would be receive this within 30-45 days. So with such a large sum of money I was not comfortable with that response but I trusted there accounting and billing process as to what was conveyed to me as assurance. I am writing this to say that time period has elapsed and I have yet to receive a payment from the business nor has anyone of authority at this location has given a proper response but my refund is still in the limbo. I have called various office as well as 1-800's to get any insight as to if and when I should receive my refund and it what form. I have received ZERO response from any manager or staff as to just say be patient with my own money. Really!!
I hope no one else experiences this and make sure you ask pertinent questions if you ever visit this location or this business as a whole because, they will tell you be patient or someone will reach out to you but you will surely be at the mercy of this business when they get to your claim.
I can honestly say that I had heard of Sono Bello for years and I just thought they had longevity in this industry and there reputation was of good value for the client. So not the case... Beware if you fall in to a such a criteria as you may not be told of the difficulty getting your refund upon signing the contract for the procedure.”
Frustrated on BirdeyeOctober 05, 2023
“My nurse was kind and courteous, My nurse was kind and courteous. She helped me and assisted me when I needed her.”
Yolanda on GoogleOctober 01, 2023
“Worth the visit”
Melantha on BirdeyeSeptember 30, 2023
“Almost ready for surgery and this place is amazing! Thank you Toy and thank you Deneen! ”
Danaisha on BirdeyeSeptember 30, 2023
“I went in for consult and I must say that I am impressed with the entire staff. Front desk was amazing! I met Deneen in management who was absolutely a doll. Thank you Deneen and Sono Bello, for getting me started on this new journey!!! ”
Sydney on BirdeyeSeptember 30, 2023
“I came in for a consultation, Toy was extremely helpful and sweet! ”
ALaysha on BirdeyeSeptember 30, 2023
“I am very pleased with my consultation appointment and the front desk staff was amazing.”
Mariska on BirdeyeSeptember 30, 2023
“I went in for consultations and I ended up meeting the manager outside while asking for help. She was super helpful and informative and I loved her outfit as well lol. Thank you Deneen, you’re a Gem! ”
Tia on BirdeyeSeptember 30, 2023
“I recently came in for a consultation and I just want to say I was completely impressed with their customer service & professionalism. Toykieasha was very informative and helpful!! She had the answer to all of my questions & concerns. I highly recommend this business & I am beyond pleased ”
Tatyana on BirdeyeSeptember 30, 2023
“I came in for a consultation appointment and Toy at the front desk gave me great information about what would go on from start to finish and i was very pleased with our conversation and i am excited to move forward and will be back soon .
”
Danielle on BirdeyeSeptember 30, 2023
“I was referred here by a recent patient of theirs that I know personally and I must say expectations were very much met! I went in for my consult with Liz and she was super helpful and kind and informative and very welcoming. I surely will recommend Sono Bello to anyone looking into cosmetic surgery! ”
Rhayna on BirdeyeSeptember 29, 2023
“I was nervous about the consultation because I had only heard of this from an internet ad and since I’m extremely shy/self conscious it wouldn’t have been unlike me to never have walked in to my appointment. I’m happy I did because as soon as I walked in, I felt comfortable. Everyone was very friendly and Liz talked to me about everything in a way that was understandable (as opposed to doctors who talk and leave you wondering what they’re even talking about). She clarified unanswered questions I had without me even having to ask. I left feeling very good about it and I recommend anyone considering this option to go in for a consultation and see for themselves. ”
Gina on BirdeyeSeptember 29, 2023
“Unfortunately, my experience was not what I had hoped for. My nurse did not have the best bedside manner, and made a situation where I was already nervous that much worse. Every question I asked, or trying to make small conversation to distract myself, she was short and snippy in her responses and had some unkind opinions she wasn’t afraid to share. She was wonderful when the surgeon was present, and I adored my surgeon, Dr. G- but my whole experience was pretty clouded by the treatment I received from my nurse sadly.”
Kiana on BirdeyeSeptember 29, 2023
“After being told at my recent consultation that I would be waiting an additional 45 min to be seen (ended up waiting about 15-20 min past my appointment time), I wasnt feeling too confident about the process. But when Liz called me to the back and proceeded with the consultation, she really put me at ease. She apologized for the wait as well. Liz really made me feel comfortable with my body, the process and what Sono Bello can do for me. I wasn't rushed or pressured to make a decision. Her knowledge of the financial process and the patience to explain the process was top tier. Her personality was so warm, I felt "at home".
And thank you to the front desk crew. You ladies have the best energy!
Can't wait to book my "date"!!”
shantel on BirdeyeSeptember 21, 2023
“Consultation went great. I will update after my procedure.”
Shara on GoogleSeptember 06, 2023
“Friendly and professional. Ariel was great”
Leah on GoogleSeptember 02, 2023
“staff!
Deneen, Carissa in management are professional and kind Ariel did my original consult and she is a jewel. Thank you Liz for following up.
Cherrisse, Naima, Toy at the front desk have the best music playing when I arrive and they welcome me like we’ve been friends forever.💕
Dr. Gilbert thank you for explaining each step and for your sincere care for my goals and comfort. You’re the absolute best. And I’ve only met 2 from the nursing team but I know you ALL must have the hearts of angels.
Thank you Sono Bello Norfolk!!”
Erin on BirdeyeAugust 31, 2023
Eunique on GoogleAugust 31, 2023
“Liz was great, she was very straightforward and answered all of my questions. We had a nice discussion about what I wanted to achieve and realistically what I could expect.”
Azuradee on GoogleAugust 30, 2023
“The staff are very professional, knowledgeable and friendly. Thank each of you-
Management: Deneen, Carissa
Consultant: Jessica
Front desk: Cherrisse, Naima, Toy
Venus: Kim
Nurses: Alex, Brittni, Jessica, Laurette, Lauryn, Lisa
Registered Nurses: Carissa, Sydney
I have had a great experience”
Nivlem on BirdeyeAugust 29, 2023
“My surgical nurse Brittney today was gentle, kind and attentive!”
Patricia on GoogleAugust 29, 2023
“Well every one was great, the old staff was very helpful in every thing I appreciate every one thank you.”
zoila on GoogleAugust 29, 2023
“My surgical experience was exceptional. I had tribute this to the following team members who were there with me along the way.
Management: Deneen, Carissa
Consultant: Ariel
Front desk: Cherrisse, Naima, Toy
Doctor: Dr. Gilbert
Venus: Kim
Nurses: Alex, Brittni, Jessica, Laurette, Lauryn, Lisa
Registered Nurses: Carissa, Sydney”
Deb on GoogleAugust 29, 2023
“Lisa was great and made my experience a great one. Answered all of my questions with a smile!”
Patrick on BirdeyeAugust 27, 2023
“My Venus experience with Kim was amazing. Her knowledge, intuitive nature and professionalism made each visit a virtual spa day. The treatments made a noticeable difference and I recommend SonoBello and the Venus treatments to anyone who is serious about their health and improving their overall quality of life.
Many thanks to my doctor, Kim and all of the SonoBello support staff. It was a wonderful supportive and satisfying experience.
And as the Terminator would say “I’ll Be Back”!
v/r
Dr. Sitgraves ”
Wyvonne on BirdeyeAugust 22, 2023
“Dr. C was exceptional, very caring, calming and reassuring, continually asking if I was alright. My Nurse Lisa was exceptional as well. welcoming, ki d and informative They both put me at ease. before, during and after the procedure.
Thank you Lisa and Dr. C”
Debra on BirdeyeAugust 16, 2023
“Ariel was so helpful and sensitive to my questions and concerns. I can’t wait to schedule my procedure. ”
stella on BirdeyeAugust 13, 2023
“Liz was amazing! Very knowledgeable and compassionate ”
Gmerice on BirdeyeAugust 04, 2023
“My first experience at SonoBello, was simply ESPECTACULAR, from the front desk, to my interaction with Ariel, that explained everything to details, plus she's such a loving person that absolutely represents Sonobello, in a very so elegantly and professional way. You can only save and absolutely sure you're in the best hands ever. You feel energized in a very positive way!!! Dr.Gilbert and his nurse ,were loving and very thorough !!!”
Nancy on GoogleAugust 03, 2023
“I must say I was a little bit nervous, because I was walking into the unexpected. I felt so comfortable like I was around family, everyone was so professional and kind from beginning to end. Everything was explained about my up coming surgery step-by-step and I felt as no question was a silly a dumb question. Jessica W. deserves a bonus check & raise if she do receive one she deserves to receive extra on the next go around. She is naturally nice, caring, funny and her energy is on most high. Jessica W. Is definitely a value to Solo Bella. Dr. Gilbert is cool, he explained everything about what to be expected & he asked me questions personably to get to know me better, which made me feel very comfortable.”
Priscilla on BirdeyeAugust 01, 2023
“where is the 0 stars? if you're looking for excellent or even good customer service, don't go here! despite all the bad reviews out there, I had a good experience at Sono Bello Norfolk, before Covid. It is no longer the same. Why has everything since Covid changed? People no longer return phone calls. In June, I went in and spoke to Ariel, the sales manager. Who was very nice. I agreed to have the doctor "stage me" for certain areas that I wanted done. She wanted to put me with Dr. G because he had worked on her family, and she had nothing but good things to say about him. At my preop appointment, the nurse was snarky. Made my husband feel very uncomfortable for sitting too close to the door. After meeting with Dr Gilbert , he completely changed up everything that was to be done. They had me sign papers and didn't give me any copies. Next thing I know I see charges in the amount of nearly $20,000 on two credit accounts! I should have been nervous and excited for surgery the next day. instead, I was nervous and ambivalent. However, I thought maybe they were having a bad day so I gave him the benefit of the doubt. I was told I'm going to get the doctors cell phone number for contact. At checkout, the receptionist seemed very confused and asked if the amount on the papers was correct. Should they not know this? I didn’t receive copies of any of that paperwork.
I prayed the next day that I would have a different nurse. The next morning, met at the door by nurse Lauren, who is very friendly. She stayed with me through the whole procedure. Having been a nurse myself, I question why no IV antibiotic. She tells me that they don't do the IV unless they're taking skin. But they're still cutting skin!
So I go through the procedure after the doctor telling me he's going to contact me the next day. My husband was left out front so he assumed they were giving instructions to him. I received medication to put me in light sedation, but I felt a lot more pain this time. I also noticed after the procedure that it doesn’t appear like they used betadine for skin prep. Thought it was a standard of care in an OR setting.
I had my procedure on a Thursday. I received no phone calls on Friday. Over the weekend, I looked for the Dr’s number because I had a medical concern. After looking through the paperwork that I had, I realize they didn’t give me anything from the preop appointment. I didn't have his phone number anywhere! Attempts to call the office only received voicemail. I waited and still no follow-up calls.
On Postop day 5, I finally reached the office and explained the situation. I can't get through to the practice manager or Ariel, the sales manager. I called the ambassador team and they try to put me through to either Lauren or Dr. G. They attempt to put me on with the nurse from preop! I don't want to deal with this office anymore. After six attempts to reach the doctor he finally called me from his cell phone. I explained to him that I will not be coming back into that office. He apologizes for not following up.
After not having received any follow up calls from the practice manager, I file a review and a complaint, with the Better Business Bureau and dispute all the charges. After the preop appointment, they charge me $20,000 for everything I had planned to do. I have not had any of it done!!! And where did my $2500 deposit go? I am not paying what they're charging me! As a human being and a medical professional, I am appalled that I have not heard back from anyone! I didn't receive a second stage garment or any follow up. So that needs to be taken into account. Please for your sanity do not go to this office!!!
I should have gone somewhere else. But because of my past experience with the place, I told myself it was going to be great again. But the customer service is nonexistent. Now I have to dispute 2 credit accounts, and waiting to hear back from my Better Business Bureau complaint. I will follow up this review if I ever hear back from anyone to resolve this. Pigs may fly first!”
Denise on GoogleAugust 01, 2023
“I was a patient of Dr Kaplin who damaged my body horribly. He tryed to fix in a second surgery to little or no avail. After spending $6200, My body was left with irregular & ugly lumps and humps . Sonobella also forced me to sign a release to not sue or Dr would not do 2nd surgery to fix ..the areas treated to encompass belly, hips & back. Do traditional ways r lasers destroy tissues!”
June on GoogleAugust 01, 2023
“Nurse Lisa… is awesome! Great bedside manner. Very caring and great customer service. Thank you ”
Kimberly on GoogleJuly 30, 2023
“I had and appointment today at 2.15 which showed up to at 2.05 10 mins early. When ao was not taken in till 2.35 I asked the front desk and I was told I can't be seen till 3.15. Asked the Practice Manager whether I can be seen and said no because earlier appointments are running over. When I said this is terrible customer service she said sorry there's nothing that can be done. Very unprofessional”
Dilanka on GoogleJuly 28, 2023
“My experience with SONOBELLO included a professional medical staff, clean environment, and thorough pre-op as well as a 1st week post op appointment. I appreciate Dr Herrera, Nurse Alex, Ariel and the complete nurse staff.
I was apprehensive with going forward with my decision to have the operation. However, I am very grateful to have a wonderful support team in my husband and children in addition to the medical expertise and confidence in Dr. Herrera and Nurse Alex.
Thank you for your time and talent.”
L’Tanya on BirdeyeJuly 28, 2023
“Great service from the management team Deneen and Carissa. The consultants Liz and Ariel were very informative. The front desk were so friendly and attentive kudos to Cherrisse, Naima and Toy. Doctor Elariny made me feel so comfortable during my procedure, his music collection and his singing calm me and got me through.
The nursing staff Alex, Brittni, Jessica, Laurette, Lauryn, Lisa and the RN nurses Carissa and Sydney. They are all amazing. Thank you for caring and checking on me.”
Sharney on BirdeyeJuly 28, 2023
“Since I was called they were exceptional. I can’t complain about my experience with Sonobello. This was my 2nd procedure and I’m excited to see the results. My nurse Laurette was incredible, professional, kind, full of knowledge and compassionate. Since the start to the end she was absolutely amazing! Thank you! Dr. Herrera was amazing too! He was all the time attentive and very professional.
Definitely Sonobello needs 💯 stars!”
Maricelly on BirdeyeJuly 20, 2023
“I visited the office for my consult, little nervous at first but loved the fact that the office was easily accessible, modern and professional. My journey is beginning with Liz, which was the nicest ever. She described the entire process gave me all the ins and outs, while making me feel very comfortable. I hope and pray that I am able to continue with my journey. Having 7 children over the last 28 years has really been a blessing, but now I need some mommy and only me time. ”
Kee on BirdeyeJuly 20, 2023
Tonna on GoogleJuly 19, 2023
“Lisa’s bed side manner was very good. She explained everything and went over everything that was going to encounter.
Thank you Lisa”
Lisa on BirdeyeJuly 18, 2023
“Anel was so professional and knowledgeable. She made the whole experience a good one. Excellent service
Thank you”
Lisa on BirdeyeJuly 18, 2023
“My Venus treatment with Kim was wonderful. Kim is professional and personable, the time flies by. From the first appointment I noticed a difference in my healing and how I felt. The spa like atmosphere Kim has created is so relaxing and I enjoyed all of my apts.”
Danyelle on BirdeyeJuly 18, 2023
Phyllis on GoogleJuly 14, 2023
“Loved my initial visits! Ariel was amazing and answered all my questions! Thank you !”
Thelma on GoogleJuly 08, 2023
“It’s been 6 days since my surgery I got lipo on my upper and lower abdomen and the abEx, had I’d known about Sono Bello a few years ago I would have BEEN came. I’m still swollen but can see a huge difference especially in my waistline. I’m very much satisfied with my results so far. My Dr was Dr.Herrera and my nurse was Alex, both had proper bedside manners that’s a plus for me because I needed to feel comfortable in a situation like that and they made me feel very comfortable. Everything was explained to me detail by detail I’m normally a scary person but I wasn’t scared or nervous actually during my procedure I laughed a lot because it felt like I was being tickled. By everyone’s tolerance won’t be the same I will say that. My Dr checked up on me by phn just as he said he would and I’m looking fwd to my 1st post op appointment next week.”
Beyond on GoogleJuly 05, 2023
“My Venus Legacy treatments (3) with Kim were great. She is very professional and knowlegeable with that extra special warmth and comfort. I saw small changes with the few treatments but wish I could continue. The cost for additional treatments is pricey.”
pamela on BirdeyeJuly 03, 2023
“Went through the Venus Legacy treatment with Kim, just want to say how awesome this treatment was as a compliment to abdominal liposuction. Kim was awesome looked forward to working with her and very happy with the outcome. Highly recommend.”
Edie on BirdeyeJuly 01, 2023
“Deneen Williams is very wonderful and professional from appearance to the way the office is ran. When I leave messages she contacts me back in a timely manner. I see the office is always busy but every time I see her she has a warming smile. ”
Pretty on BirdeyeJune 29, 2023
“The manager at this location is wonderful and very attentive.”
Omar on GoogleJune 29, 2023
“From the start Ariel was so helpful and supportive! She made sure that I understood what I needed to do and provided guidance throughout the process! She is absolutely wonderful!”
Anna on BirdeyeJune 27, 2023
“Ariel was phenomenal!!”
Janice on GoogleJune 21, 2023
“My consultant Ariel was absolutely amazing!”
Suzanne on GoogleJune 16, 2023
“Absolutely loved talking and being with Ariel. Loved her spirit and her pure heart. She made the experience worth every minute and her honesty is wat will bring me back!”
Unique on GoogleJune 15, 2023
“Lisa was very thorough and answered all of my questions. She made me feel comfortable”
Nicole on BirdeyeJune 14, 2023
“Everyone there is so nice and kind. Very friendly, thorough and most of all knowledgeable”
Amy on GoogleJune 14, 2023
“Great and welcoming Staff. Nurse Lisa was very nice, relaxing and made me very comfortable.”
Jerel on GoogleJune 13, 2023
“multiple numbers so they can keep spam calling you after blocking one”
Kelly on GoogleJune 10, 2023
“My experience was great. My nurse Lisa was very sweet and made sure I was comfortable.”
Shanta on BirdeyeJune 07, 2023
“Lisa was amazing! She is very personable and easy to talk to. She answered all my questions with an answer and a smile. I’m sure she’s an asset to your team!”
Ebony on BirdeyeMay 31, 2023
“Kim was so awesome when she treated me during my Venus sessions. She was sweet, knowledgeable, and caring. I learned a lot from her she educated me on how to continue to care for myself beyond our sessions. The only downfall with my treatments is that I cannot continue with her due to financial reasons. I will miss her expertise and hope to resume treatments at a later time. Thank you Kim for all you do!!!!!!!!!!!!!!”
Tonya on BirdeyeMay 30, 2023
“Mrs. Kim is such an amazing woman omg. She’s extremely professional, she makes you feel so comfortable and relaxed, you forget you’re in a doctors office. ”
Yasmon on BirdeyeMay 30, 2023
“Kim my venus nurse, What can I say about Kim she has the best customer service she makes you feel comfortable for how long she's with you I had the pleasure of being able to spend 10 weeks with her we talk and laugh to the point that we got lost in the time and before you know it my time was up I enjoy her so much she's great at her job but it's really not a job to her because she love what she does to me that's great customer service. ”
Angela on BirdeyeMay 30, 2023
“My experience has been awesome with Kim. Starting with the initial consultation and as answered all my questions about the Venus treatments. She is professional but very personal. I am very pleased with the results so far. I would recommend this office and staff to assist anyone.”
Karen on BirdeyeMay 30, 2023
“Kim, the Venus nurse is amazing, had great results and she made every appointment very pleasant.”
Bryan on BirdeyeMay 30, 2023
“My experience thus far with Sonobello has been nothing less than awesome starting with the initial consultation. All staff members in the front office, the surgery suite were friendly and courteous. Dr. Gilbert embodies every positive adjective you can think of...he was extremely gentle and extremely thorough in his pre and post procedure information concerning my procedure. His post procedure phone call in his gentle soft voice made me feel like I truly was important as well as my post procedure experience and the expectations, reinforcing my does and don't. Nurse Laurette was very friendly and attentive to both myself and post procedure caregiver. I just can't say enough great things. I'm four days post surgery and my pain/discomfort has been minimal, can't wait to see the final results post swelling.”
Theresa on BirdeyeMay 30, 2023
Dejaneke on GoogleMay 28, 2023
“I have had a great experience and Liz is simply amazing!! She makes everything easy and explains everything in detail. They really care about their clients and it shows. 10 ⭐️ ”
Marcy on BirdeyeMay 26, 2023
“Great service beginning with check-in. My nurse recognized my anxiety and did what was necessary to get me to
relax...my team was absolutely great.”
Dr. Theresa on GoogleMay 25, 2023
“My experience was positive and pleasant. Dr. Kaplan answered all my questions and relieved my hesitation. Nurse Lauryn was so nice and friendly. I was definitely put at ease (came in nervous).”
Sharon on BirdeyeMay 25, 2023
“Ariel made me feel very special and comfortable. I will be recommending the experience to others.”
Paula on GoogleMay 24, 2023
“My preop was a pleasant visit Dr. Kaplan was patient with me and his assistant Jessica made me feel comfortable with her accommodating personality very knowledgeable about the sonobello procedure”
Gwendolyn on BirdeyeMay 23, 2023
“Laurette was very sweet and professional. She held a conversation with me from start to finish during the pre op on what to expect from start to finish on my procedure. It’s been a pleasure working with her. Thank you!”
Angelina on BirdeyeMay 23, 2023
“Ariel was amazing. Informed, answerd my questions, empathetic, put me at ease, and walked me through the process. Thank you.”
Cat on BirdeyeMay 22, 2023
“My experience was excellent today nurse Laurette was very professional and she answered all my questions and concerns.”
Marilyn on BirdeyeMay 22, 2023
“The staff and the doctor was great. They were very helpful and knowledgeable. I had my procedure done today and can't wait to see the results.”
Steve on GoogleMay 19, 2023
“Dr Kaplan took notes, listens and patient. Jessica is amazing she too was patient and very knowledgeable about the before and after ABEX. She made my pre-op a comfortable one. Thank you Jessica.”
GWENDOLYN on GoogleMay 17, 2023
“Lisa, was a sweet and informative nurse. She made me feel care for. She is blessed nurse who cares for her patients. I will recommend my friends to Sonobello.”
Sheilah on BirdeyeMay 16, 2023
“I just had my surgery and it was the best experience out is both my procedures. And I had the absolute best nurse…Alex”
Cuyler on GoogleMay 15, 2023
“Both Dr. Gilbert and Nurse Lisa were extremely detailed in all preoperative information/instructions.”
Theresa on BirdeyeMay 10, 2023
Krystal on GoogleMay 10, 2023
“Laurette and Dr Gilbert were the best! They were so caring and concerned about me.”
deborah on GoogleMay 10, 2023
“I sure wish I would have read these reviews before I wasted my time driving here. My appointment was supposed to be at 1:30pm today and I was asked to be there at 1:15pm. I was there on time. I was also told consultation would take 45 mins. Several people came in after me and were seen. I finally went up to the desk at 2:00pm and I asked when I would be seen and was it normal for appointments to be running behind. The receptionist was friendly, but she mentioned she “thought” it would be at least another 45 minutes before I was actually seen. She really wasn’t sure. So I have already taken time out of my day and still wasn’t sure when I was going to be seen. This is unprofessional to me. Here’s a thought…if appointments are running behind, inform patients coming in and give them the opportunity to reschedule rather than having them sit there and assume they have all day to be waiting around. Ridiculous…I left!”
Stella on GoogleMay 09, 2023
“Jessica was amazing. Still recovering so I don't have anything to say about results yet, but the customer service here is impeccable. Thanks again Jessica for your awesome bedside manner.”
Used Tire Express I, Corp. “USED TIRE on GoogleMay 09, 2023
“This place is amazing. I know most reviews talk about how nice everyone was and accommodating (and they were) but what really matters (at least to me) is the results. Let me tell you that the results are simply amazing. The laser lypo was quick and painless. I was awake the whole time. Even my down time was minimal (like one day). I'm healing well and I can already see the amazing results. Dr Dawson was pleasant and knew his stuff. I am so snatched around my waist and It's only been a week! I am not fully healed yet but I am excited to see the final results after the swelling goes down for sure. I would surely recommend to my friends!!! Thanks Sono Bello!!!”
Carmen on GoogleMay 03, 2023
“If it weren’t for Naima speaking encouraging words and answering the many calls prior to being able to schedule an appointment after my consult I would have given up! She’s simply a joy to talk to and her warm and friendly voice kept me excited. She did everything to make it a wonderful experience but hold my hand! I absolutely love her and can’t wait for my follow up appointment so I can see that pleasant smile again! Thanks for being there for my life changing experience Naima I’m forever grateful, and you said but you’re going to be beautiful and that I would be ok!!! Wow! You are now my new best friend! Lol
Oh and wait a minute Dr. Dawson is my FAVORITE doctor in the whole wide world! He took all of my nervousness away by just saying, “Now relax!” Simple words that melted my fears away and the icing on the cake was the music 🎶 he played as he performed my procedure! Oldies but goodies and I think it was mixed with a little country western music! He set the atmosphere so it wasn’t all cold and scary! LOL 😂 I appreciate the call the next day and as soon as I heard his voice I yelled, “My favorite DR. DAWSON hello!” He is the best, with a warm wonderful and friendly personality that makes you smile even though you have cold feet! God bless you God bless you God bless you! Thanks 😊 for making me happy”
Jessie on BirdeyeMay 02, 2023
“I saw Kim for a Venus treatment and enjoyed it very much. Kim was not only professional but very personable. She was able to answer every question I had about the treatment. The spa like atmosphere was very calming. ”
Danyelle on BirdeyeApril 28, 2023
“Everyone was totally awesome today from the time I stepped in the office the vibe was so peaceful. My nurse Lisa is 💯 percent my favorite nurse ever, not only did we connect but our birthdays are a day apart. She’s friendly with a personal touch of sincerity… I asked her honest opinion about an area on my back and she gave it. She was so warm and sweet I can’t wait to see her again! Nurse Lisa YOU ROCK! Love you guys”
Jessie on BirdeyeApril 25, 2023
“Working with Ariel was amazing! If you’re looking for a warm and family oriented environment and the best experience of your life from time you walk in until the time you leave definitely check out Sono Bello Norfolk. You won’t be disappointed!”
Nikka on GoogleApril 17, 2023
“Ariel was so informative, very supportive of my decision. If you are thinking about getting any procedure done please get ARIEL TO HELP YOU!”
nicole on GoogleApril 17, 2023
“Brilliant from start to finish... Everyone was wonderful.”
Joseph on BirdeyeApril 15, 2023
“Lauryn is such a caring nurse. I was uncomfortable on my 1 week post op visit from swelling. She gave me great tips to help and rubbed the Arnica cream on for me. Thank you”
Simmons on BirdeyeApril 14, 2023
“I can’t say that it has been quite the expo that I had expected, but I will say that my nurse, Laurette, was the best. Very kind and informative the whole way.”
Patricia on BirdeyeApril 13, 2023
“Best experience, not regrets and only 3 weeks post op. From the first meeting with Liz, then meeting Dr Kaplan, the nurse on surgery day, everyone was honest, kind and let me know what to expect and not to expect. Surgery day was great, barely any pain during surgery. I followed all the instructions they gave, ordered the extra drinks per instructions and the results have been nothing but amazing. I can’t wait to see how my final results are in months to come. ”
Rachael on BirdeyeApril 13, 2023
“Friendly. Makes you feel comfortable. Laurette was very informative and caring.”
Joyce on BirdeyeApril 12, 2023
“Everyone was super nice and helpful!”
Claire on BirdeyeApril 11, 2023
“The service and atmosphere was amazing Deneen Williams and Jessica King where fantastic!!!! Can’t wait to get my surgery”
Monika on GoogleApril 11, 2023
“Carissa was very attentive and answered all of my questions.”
Lofann on GoogleApril 07, 2023
“Nurse Jessica was wonderful! During my pre-op appointment, she was informative, patient, kind, comforting, and empathetic. Dr. Dawson's bedside manner is awful though. If it weren't for Jessica, I probably wouldn't have continued to the procedure.”
pamela on GoogleApril 03, 2023
“Ariel was professional and personable. When my wife started the consultation she was a little nervous. Ariel eased my wife's tensions and made her feel very comfortable. She explained all steps to the procedure(s) and was very thorough. All around great experience!”
F. on BirdeyeApril 01, 2023
“Liz is so amazing she will go above and beyond to help you figure things she's so patient and calm very sweet lady”
Lamonica on BirdeyeMarch 31, 2023
“On my first procedure with Sonobello(trisculpt & Abex) I had the best experience. Both Dr Restrepo & Dr. Dawson had great bedside manners. My nurse Lisa brings the best care and makes you feel comfortable during the entire procedure! She even knew my favorite music now in my second procedure!”
Maria on BirdeyeMarch 31, 2023
“I normally don't give a review unless the service or my experience was horrible but I had to this time, after so many negative reviews I've read. I am a week out from my procedure which was done on 3/23/23 I've always wanted to get my stomach done because I felt like nothing I did help so I started looking at other doctors and watching how they did the procedure but was too scared to follow through. My biggest fear was going under general anesthesia and not waking up and having a drainage tube "A definite NO for me" Somehow I came cross Sonobello first thing I did was read reviews, and followed their IG page. I seen so many amazing results but no one in our area, and not too many reviews to go off of so I decided to do my research. I went for a consultation and that went well "with Liz" she did not try to sale me anything I didn't ask for and was so sweet and fun to talk to. At the time of visit I discussed upper lower abdomen and sides. I went home thought on it and did more research. I watched several YouTube video's and I made my mind up. Paid my deposit had my Pre opt done by nurse Carissa, very nice and sweet person who answer or returned my calls to answer any questions i had before my procedure. I met Carissa and Dr. Gilbert my surgeon at the same time. He came in told me how the procedure would go and asked if I had questions, I discussed my concerns and he explained everything to me. Very nice and soft spoken guy. I actually added on my bra rolls after speaking to Dr. Gilbert "my choice" because i wanted to knock everything out at once. After meeting with Dr
Gilbert I even did my research on him and seen how many years of experience he had and was happy they paired him with me. Day of procedure everything went as planned I actually started 30 mins early, I was greeted by my nurse Laurette who was fantastic! Super sweet girl. She explained everything she was doing before hand. During the procedure I did not feel much of anything maybe like 2 little pinches near my rib not even the numbing part.The cocktails they gave me had me so in and out of sleep the 2 pinches didn't really bother me. He asked where did I feel it at I pointed and went back to sleep lol I don't know what else was said but I do remember him telling me to move about and to stand up one time but beside that the cocktail did its job! I cant say I have a high tolerance for pain because I don't I can bare pain to a certain extent. Even days following the procedure I was just sore and stiff no major pain, mainly after getting up and out of bed and when sitting and standing up. Im still a little sore, swollen and bruised but nothing major. I have been up and mobile since the night of my procedure. I have not had one negative experience with this company or the staff even down to the front desk staff. They answered my questions and wasn't rude not one time to me. I'm sorry I can't remember the name of my nurse today at my 1 week appointment but she was sweet as well. I almost forgot! The day of my procedure i went home and i got sick from the pain meds which i knew would happened because strong meds like that does that to me but i was light headed and vomiting, i called Dr Gilbert he answered first call and explained to me that was a side effect of the meds and to use extra strength Tylenol instead. We hung up and he called right back to make sure i had some with me and told me to rest. The next day he called me early in the morning to check up on me to see how i was doing and to make sure i follow all post procedure instructions. I also received a call on Monday from someone at Sonobello to check on me and to make sure everything was going smooth. One thing i learned in my adult years is you can't satisfy everyone and it's always gonna be someone who has something negative to say or unhappy about something, So do your research and don't just go off others opinions. My experience has been GREAT! Dr. Gilbert and my team was amazing! and I'm am happy I had the team I had and I decided to follow my gut.”
wyketa on GoogleMarch 31, 2023
“I met with Ms. Delorito for my complementary consolation. I enjoyed my visit. Ms. Delorito was pleasant and friendly. She answered all my questions. She explained the procedure and the possible outcome. I felt that she was honest and genuine in her feedback. It definitely left me feeling positive and excited about making a decision to move forward.”
Sharon on BirdeyeMarch 31, 2023
Ciara on GoogleMarch 31, 2023
“Kim is a wonderful person to keep one in a peaceful, relaxed atmosphere and is knowledgeable with venuslegacy among many health issues as she is a committed nurse. You will never regret getting the treatment!”
Eneida on GoogleMarch 31, 2023
“Not once so far in my Sono Bello journey have I felt judged, self conscious, or uninvolved in my care. HUGE shout out to my nurses Alex, Lisa, and Laurette. As an RN myself, I was extremely satisfied with how safe and comfortable they made me feel throughout the surgical process. Each of them went out of their way to deliver quality care and address my needs. I got the trisculpt procedure and they answered all of my questions to make sure I understood instructions each step of the way. Dr. Dawson was efficient, confident, and did a great job directing me throughout the procedure. I’m excited to continue through the post op process and can’t wait to evaluate my results. Would definitely recommend this location to friends and family.”
Laine on BirdeyeMarch 29, 2023
“I’ve just begun with stage 1 of a 2 stage process and everyone has been amazing beginning with Liz for my consult. She answered every question I had and also all the questions I thought of after the apt. My preop apt with Lourette was great she answered my questions about the upcoming surgery and was knowledgeable, patient and kind. Dr. Centeno was amazing, smart, kind, professional and supportive. He made sure I was comfortable with my decision and I felt safe every step of the way. Alex was a wonderful nurse during my surgery very responsive before during and after surgery, knowledgeable, safe and kind. I had my first post op apt with Hadelyn and she was amazing. I brought my husband in with his questions as well she was so knowledgeable and patient with us and by time we left the office was closed. We never felt rushed and her compassion and kindness was very welcome and often missing in other doctor offices where you feel like one of many and not an individual. I’m still healing and in the next 2 to 3 months I’ll be on to stage 2 with Dr. Centeno. Normally I would wait until I’ve completed my process to leave a review however every person from the front desk when I walked in to my post op apt has been so great I wanted to post while in process.
Update: Completed stage 2 the last week of December and still think Dr Centeno is amazing he even called a couple times after the surgery to check on me. My experience with the office wasn’t as smooth the 2nd time which was a bit stressful. I again reached out to Liz for assistance and she straightened everything out within a couple hours. While at my preop apt they were unable to find my record initially, then the billing person came in with it saying I owed more money and she couldn’t find my apt. Alex was my nurse and found the paperwork in my record stating what I paid for and Liz fixed the scheduling. All worked out in the end but like I said it was stressful. I had the abex, thighs, and knees. I will say that the biggest impact is the hips and abex for sure. The thighs and knees aren’t as huge a difference. I see it more in the fit of my clothes than overtly obvious but I get it. If you take too much from the thighs you would end up with really loose skin and Dr Centeno let me know that ahead of the procedure. The lipo on the thighs hurt apparently a really sensitive area and the recovery from the abex was more difficult than the hips by far. It was difficult to stand up straight for at least a week or two which makes sense because of what the surgery is. It took a sec after standing to stretch out. One thing I didn’t think of was that I would end up with a new belly button. I don’t know if that happens for everyone but it never occurred to me to ask. Hadeyln has been amazing and supportive. She has answered all my questions and offered great suggestions for healing. Overall everything turned out great and I am really happy with the results and Dr Centeno.”
Danyelle on GoogleMarch 29, 2023
“Went for consultation, spoke with Ariel, what a pleasure, she was very honest and friendly and knowledgeable.”
Chauntel on GoogleMarch 28, 2023
“I’ve just begun with stage 1 of a 2 stage process and everyone has been amazing beginning with Liz for my consult. She answered every question I had and also all the questions I thought of after the apt. My preop apt with Lourette was great she answered my questions about the upcoming surgery and was knowledgeable, patient and kind. Dr. Centeno was amazing, smart, kind, professional and supportive. He made sure I was comfortable with my decision and I felt safe every step of the way. Alex was a wonderful nurse during my surgery very responsive before during and after surgery, knowledgeable, safe and kind. I had my first post op apt with Hadelyn and she was amazing. I brought my husband in with his questions as well she was so knowledgeable and patient with us and by time we left the office was closed. We never felt rushed and her compassion and kindness was very welcome and often missing in other doctor offices where you feel like one of many and not an individual. I’m still healing and in the next 2 to 3 months I’ll be on to stage 2 with Dr. Centeno. Normally I would wait until I’ve completed my process to leave a review however every person from the front desk when I walked in to my post op apt has been so great I wanted to post while in process.
Update: Completed stage 2 the last week of December and still think Dr Centeno is amazing he even called a couple times after the surgery to check on me. My experience with the office wasn’t as smooth the 2nd time which was a bit stressful. I again reached out to Liz for assistance and she straightened everything out within a couple hours. While at my preop apt they were unable to find my record initially, then the billing person came in with it saying I owed more money and she couldn’t find my apt. Alex was my nurse and found the paperwork in my record stating what I paid for and Liz fixed the scheduling. All worked out in the end but like I said it was stressful. I had the abex, thighs, and knees. I will say that the biggest impact is the hips and abex for sure. The thighs and knees aren’t as huge a difference. I see it more in the fit of my clothes than overtly obvious but I get it. If you take too much from the thighs you would end up with really loose skin and Dr Centeno let me know that ahead of the procedure. The lipo on the thighs hurt apparently a really sensitive area and the recovery from the abex was more difficult than the hips by far. It was difficult to stand up straight for at least a week or two which makes sense because of what the surgery is. It took a sec after standing to stretch out. One thing I didn’t think of was that I would end up with a new belly button. I don’t know if that happens for everyone but it never occurred to me to ask. Hadeyln has been amazing and supportive. She has answered all my questions and offered great suggestions for healing. Overall everything turned out great and I am really happy with the results and Dr Centeno.”
Danyelle on GoogleMarch 28, 2023
“I almost didn’t do the liposuction and AbEx procedure because of the patient care consultant. She was not one bit comforting but was very aggressive about getting my money. They wanted me to pay around $8000, and I hadn’t even talked to a doctor or medical
Professional yet. When I voiced concerns about the AbEx she said if we take the AbEx off then the price will change!!!!! I’m sure not for the better. I was feeling price gouged and pressured! Especially after reading all the BBB complaints about not getting your money back. Any way I had done research and I wanted the sono bello procedure for the downtime as opposed to a regular tummy tuck so I really didnt have to be sold on it. I gave them $2500 but didn’t want to give more until I saw a doctor. I was on vacation when I got a message saying sono bello was going to charge another $4500. I still hadn’t seen a medical person. Apparently I had signed a payment plan in the papers that I signed and I had the payment date wrong. I thought it was the same day I saw the doctor. So I call this PCC and tell her I will bring her cash on my doctors appointment day. she says well that is gonna be a late fee!!! I had had it by that time! My husband and my friends told
Me it was a sign not to do it. I finally made it
To the doctors appointment and he changed everything for me. He was so nice, and informative and showed me the scar was going to be low and showed me how my other scars healed and they didnt look bad. He calmed my nerves and answered my questions without making me feel stupid or defensive. He and my nurse during (I don’t really remember after) the procedure were fantastic! And I love how I look.”
Donna on BirdeyeMarch 25, 2023
“My nurse Jessica was wonderful! She was kind, caring, funny and walked me through every step of the procedure. She was attentive and made me feel very comfortable. She is a true asset to your office.”
Stephanie on BirdeyeMarch 23, 2023
“Laurette is such a blessing. She is so knowledgeable, compassionate and helpful. She answered all my questions and took really good care of me. Hope all your nurses are like her.”
Maria on BirdeyeMarch 21, 2023
“My initial thoughts on this practice were great. Fast forward several weeks and my surgery was denied due to an allergy. I can live with that, however, this is something that could have been stated that the initial consultation rather than waiting until the preoperative appointment and having the physician say I was not a candidate. I was told that I would receive full refund since this was the Physicians decision. Fast forward almost 3 months and I still have not received the refund I was told I would receive. I have called this practice numerous times and I've even gone into the office and have been given the runaround. I was told a refund for my payment was mailed out in February but after a month of waiting I still have not received it, the young lady I've been communicating with said that they would send out a new one and they would put a tracking number on it. Fast forward another month and I still have yet to receive my refund. I don't understand how they expect full payments for surgeries but, then when faced with having to refund that money they can't do so in a timely manner. This apparently is not the first time that this has happened to people requiring refunds for denied surgeries, though they've happened in other states. Unfortunately the next steps will be to go to the local news channels and if need be hire a lawyer. It's not like we're talkin a few hundred dollars, no this is several thousand dollars that these people are playing with.”
Brittany on GoogleMarch 20, 2023
“Lisa was a great nurse.”
Carolyn on BirdeyeMarch 17, 2023
“Norfolk - Lisa my prep nurse & Jessica my procedure nurse we’re nothing short of amazing. Thank you both for checking on me continually and ensuring comfort throughout the revision and add-on.”
Raytosha on GoogleMarch 16, 2023
“Hands down the treatment I received from the front desk to the back office was AMAZING. Everyone was nice, smiled, and greeted you as you walked through the door. My nurse JESSICA got to know me more as an individual before we proceeded with the visit, she is personable, listens and answered of my questions. She smiled and greeted me like I was someone she had known for a long time. Keep doing the wonderful job that you do.
Marinia M”
Marinia on GoogleMarch 13, 2023
“Laurette is simply amazing! She was my nurse with me every step of the way for several procedures. Not only is she extremely knowledgeable, she is so encouraging & literally held my hand and supported me throughout every process. She has become family! Jessica W. is another nurse who has went above and beyond with me & is extremely kind! Shareese & Deja from the admin staff have always had the best customer service, and answered all my questions no matter how many or how often I called lol. Haydelene was also amazing she was my post-op nurse ensuring that I was informed in aftercare & what to expect. Dr. Centeno is awesome and certainly a pillar in his craft! I look forward to my revision with Dr. Gilbert who is truly one of the best, I have seen his results on others & they are impeccable! After speaking with him he gave me the confidence/boost going forward for my revision. Thank you Sono Bello Norfolk for everything!”
S. on BirdeyeMarch 10, 2023
“I know that there are a few bad reviews on here for Sono Bello. But, I have to say I had a wonderful experience. The staff was amazing! They are so warm and comforting and they really care about your feelings and well being . My results were beyond belief.
I went from having an embarrassing , uncomfortable double roll stomach to a COMPLETELY flat stomach!! I experienced moderate pain with the procedure but it was more than worth it! I have to give a shout out to Dr. Kaplan for his amazing bed side manner and talented hands, also to 3 members of the staff that went above and beyond - Jessica, Hadelyn and Lisa! They have such great personalities and are so professional! If you’re thinking about doing this, don’t hesitate!”
Memookal on GoogleMarch 09, 2023
“Nurse was great. Procedure painful.”
Deborah on BirdeyeMarch 07, 2023
“Jessica was very nice to me she made me fill very good about myself”
Bernadette on GoogleMarch 07, 2023
“I came in at 2pm for a 2:15pm appointment only to be told after filling out over 5 pages of paperwork that I wouldn't be able to be seen until 2:45pm. After waiting i was finally called around 3pm.. the reason I scheduled the consultation was not once addressed or asked about, I was only told about a more invasive, more expensive procedure I never considered getting. I wrapped the consultation up rather quickly but overall it was a waste & ill never return.”
Alexia on GoogleMarch 06, 2023
“Seriously your office isthe entire reason why so many Hampton Roads citizens prefer travel to other Locations because the marketing BMI lies & fees schedules are undisclosed with rude professional bias & prolific waiting rooms times. I actually heard an office clerk get nasty with a senior citizen mom.
The surgery fees you bill alone isn't worth the deplorable professional ethics you have to deal with as they assume as if people have dynamically lost their common sense.😏 From a medical ethic stand point I find it Culturally abtrusive to make patients wait in any waiting room for 3hrs...Namaste~”
Pink Panthera on GoogleMarch 03, 2023
“My experience at Sonobello has been AMAZING! The whole staff made me feel like family especially Laurette. She is wonderful, caring, and supportive! ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️”
Julie on GoogleMarch 02, 2023
“Liz is the best! Super knowledgeable with all the crazy questions I had & truly knows how to make the whole experience worry-free. I would highly recommend sitting down with Liz & choosing Sonabella! ”
Misty on BirdeyeMarch 01, 2023
“Awesome, customers service exceptional support from the front desk Staff.
Jessica was my Nurse at the start to a Team of Winners at my Pre Op appointment to start me on my Sono Bello journey, she was an awesome after surgery Nurse very caring. Nurse Brittani also great she nserted the IV in a snap. My follow up call and Post OP sppointment with nurse Hadelyn was exceptional. She really helped feel better
and answered all my after care questions.”
Sharon on BirdeyeMarch 01, 2023
“Deneen thank you for being a great manager at this site visit another site and did not have the same experience thank you for being you. ”
Yavonka on BirdeyeMarch 01, 2023
“Let’s talk about great personality. Virginia staff is amazing, attentive and make you feel comfortable. That is what I call a great experience. ”
Yavonka on BirdeyeMarch 01, 2023
“Deneen is always available to answer any questions whether I call one month two months she’s here for me. She rocks. Thank you. ”
Yavonka on BirdeyeMarch 01, 2023
“Huge shout out to Liz, she was so knowledgeable and encouraging during my consultation, I can’t wait to get my procedure and see the amazing results! I suggest everyone to go see Liz, esp if you are on the fence! She’s the best ”
Danielle on BirdeyeFebruary 28, 2023
“The doctor and emergency liters are friendly and have excellent bedside manners. Everyone is knowledgeable and does not mind answering any wuestions you made my have. The employees and doctor are very professional. I am satisfied with my results and can definitely see the change. I have enjoyed my experience and will.come back in the near future; aww lol as, recommend others to seek their service.”
Felita L. on BirdeyeFebruary 18, 2023
Ciara on GoogleFebruary 17, 2023
“My Experience at Sono Bello Virginia Beach was Great! The staff was so friendly I felt comfortable and the entire establishment was super clean and well kept. To top it all off my Nurse Lisa was AMAZING I could talk to her for hours!!!! She was so kind, relatable, and I could tell she genuinely cared about me as not only a patient but as a person.
I would recommend this location to everybody!!
P.S. make sure you ask for Nurse Lisa”
Zana on GoogleFebruary 14, 2023
“The level of care that was provided was far better than I expected.Beginning with the admin at the front desk, to my Fav nurse Lisa, to the best surgeon Dr. Gilbert! The level of care provided exudes excellent!”
Krystal on GoogleFebruary 13, 2023
Ashley on GoogleFebruary 09, 2023
“It was great coming back to such a welcoming office. Liz rocks and I am glad that I was able to work with her once again after almost 2 years.”
Dione on GoogleFebruary 07, 2023
“I don’t know where to start but this has been a great experience. From the day of my first initial consultation until my procedure day. My nurse Lisa has been nothing but an amazing person! So professional and has made me feel comfortable, relax and informed of all that was going to happen thru the procedure. Best desicion ever!”
Maria on BirdeyeFebruary 07, 2023
“Any place where you walk in and they greet you by name…is the place you want to be! From the ladies at the front desk with their gorgeous smiles and happy demeanor…they make you feel right at home. I won’t attempt to spell their names here but…they are awesome. Finally, my most favorite nurse “Haddy”. I won’t see anyone but her! She is knowledgeable and personable. I would have to think really hard about severing my patient/nurse relationship just to date her! I’m just saying…she is that good of a nurse!”
DJ on BirdeyeFebruary 01, 2023
“She is very welcoming and informative.”
Robyn on GoogleFebruary 01, 2023
“I want to shout out my loving caring team at Norfolk Sonobello!!! Each time I come into contact with them, it's always the same!! Helpful, never feel rushed, explains everything to me in detail and gives great/helpful tips. LIKE frfr Norfolk, VA Office is amazing 👏🏼. I will Have more later, I already put out Some YouTube Vlogs with more to come. DEE the Office Mgr LOVE!!!!!!! She is Always there when i need and if she isnt there, she replies as soon as she get a moment, Liz in consultation, Jessica, and DR. K., Niema/FRONT staff YASSSS.. Dee You and your office is TOP NOTCH. I'm Sending everyone there!! Thanks so much.”
ShatimaR on BirdeyeJanuary 31, 2023
“From my first appointment with Liz to my first procedure with Dr. Kaplan, everyone has been spectacular! Very friendly, helps you feel at ease, and responsive to all questions. Excited for my 2nd procedure in a couple of weeks.
The only suggestion I have is maybe have information sessions
to explain the things that you can expect or what can help you recover along the way. There is no way that the doctor can explain everything in your appointment but having a group information session may help to give more information. I have learned so much from an online group of patients who have a wealth of knowledge on what to expect. etc.”
Missie on GoogleJanuary 25, 2023
“Lauryn was great at my Venus appointment. Answered any questions I had and gave me some tips to help the process. Very happy with the results.
Pre-op appointment went very well. Jessica did her part for the appointment and gathered the information for the doctor to review.
Jessica was professional, courteous and repeated herself when I needed it. She made this part of the process go smoothly with her calm demeanor.”
Deborah on GoogleJanuary 20, 2023
“RUN AWAY!
My first appointment, I wasn't seen until 2 hours after my scheduled time, I see the rep who is not a nurse, not a doctor and tells me that they can absolutely get rid of all the loose skin on my stomach. For the next 4 days I call, text and email to give them my money. $12,000 spent. Next, I meet my doctor the week before the procedure. He takes about 2 minutes with me then the nurse giving me a list of things I need to buy that costs almost $300. Why did I get the upgraded package?!?! Day of the surgery, it's 6am, it's just the doctor, a nurse and me. The surgery actually went well but I wake up wrapped in binders and no explanation of how to take them off and on. I come home and once the lidocaine wears off, I'm in the WORST pain in my life. I was also told I'd be back to work in 3 days. 3 weeks of teleworking later (because I couldn't sit up), I was told told I should have been off work for several weeks... o.0 I have 3 follow-up appointments, all with LPNs who tell me after my complaints that it's all normal. My binder wasn't even ordered until my 2 week check up. AFTER MONTHS of horrible pain, infections and pull inches of stitches that were pushing through my skin, I had to almost scream at a nurse to get me to have ONE follow-up with the doctor. He comes in, doesn't wash his hands. I make him put on glove. Here I am almost a year later and I am STILL in pain, the scar looks like I was in a horror movie, I'm completely lop-sided and none of my clothes fit anymore because the way my body is now disfigured. The manager called me about my complaint and said she would schedule an appointment with another surgeon to see if the issue could be resolved. That was supposed to be January 9th. Luckily, I called ahead because they had "no record of me having an appointment that day". The front desk said they would have the manager call me. Well, 2 weeks later, no call. $12000 to be worse than I was before, treated like crap and being avoided.”
O'Malley on FacebookJanuary 17, 2023
“RUN AWAY!
I wish I could give a place zero stars. My first appointment was late by over an hour. "There was only one rep there and she's behind..." 2 hours after my scheduled time, I see the rep who is not a nurse, not a doctor and tells me that they can absolutely get rid of all the loose skin on my stomach. For the next 4 days I call, text and email to give them my money. Next, I meet my doctor the week before the procedure. It takes about 2 minutes then the nurse giving me a list of things I need to buy that costs almost $300. Why did I get the upgraded package?!?! Day of the surgery, it's 6am, it's just the doctor, a nurse and me. The surgery actually went well. I come home and once the lidocaine wears off, I'm in the WORST pain in my life. I was also told I'd be back to work in 3 days. 3 weeks of teleworking later (because I couldn't sit up), I was told told I should have been off work for several weeks... o.0 AFTER MONTHS of horrible pain, infections and pull inches of stitches that were pushing through my skin, I had to almost scream at a nurse to get me to have ONE follow-up with the doctor. Here I am almost a year later and I am STILL in pain, the scar looks like I was in a horror movie, I'm completely lop-sided and none of my clothes fit anymore because the way my body is now disfigured. The manager called me about my first complaint and said she would schedule an appointment with another surgeon to see if the issue could be resolved. That was supposed to be January 9th. Luckily, I called ahead because they had "no record of me having an appointment that day." I wasn't surprised. The front desk said they would have the manager call me. Well, 2 weeks later, no call. THIS IS THE WORST DECISION OF MY LIFE. DO NOT WASTE YOUR MONEY HERE! ”
OMalley on BirdeyeJanuary 17, 2023
“Carissa literally was an angel. She held my hand and made me feel so comfortable. Truly made the experience less frightening. Over all amazing service and I highly recommend”
Anxhela on GoogleJanuary 13, 2023
“Very professional and answered all my concerns. ”
Veronica on BirdeyeJanuary 10, 2023
“I’ve only had a consultation and loved it! The front desk ladies were so welcoming and sweet to my 3 year old. Liz, the consultant, was so patient, uplifting of my body, and playful with my kid. Such a wonderful environment and I can’t want to work with them more.”
Holly on BirdeyeJanuary 10, 2023
“I had the most fabulous Dr. as well as an absolutely delightful nurse, Lisa 💖. The entire procedure was flawless. The supportive and thourough care made me feel comfortable throughout the duration of becoming even more amazing. Once home, the Dr. called to check on my recovery process. I can not rave enough about the fantastic experience I had at Sono Bello Norfolk.”
Rebecca on GoogleDecember 23, 2022
“Jessica at pre-op was amazing! Kind and professional! She made me feel comfortable and confident in my upcoming procedure!”
Shannon on GoogleDecember 20, 2022
“Had an absolutely awesome experience here. Dr. Kaplan is the best he formed me back to my 20s. I love it 💕 the front desk Deja, Cherrisse and Naima these ladies kept my spirits up keeping my appointments right even moving me up when they had earlier appointments thank you for handling with care it is deeply appreciated 😍 😍💕”
Lourdez on BirdeyeDecember 15, 2022
“Nurse Lisa is great!!. She makes sure that I am comfortable during the procedure. As always, Dr Kaplan did so well on my touch up.”
Sandy on BirdeyeDecember 14, 2022
“Your whole staff has been very kind and supportive, Deja, Cherrise, Naima as soon as I walk in that door they greet me, they get me checked in before I even get to the front desk. I like that they don't treat me like just another patient, they're all friendly with smiles. I give each and everyone in your staff a big 5 star. Thank you”
Nelda on GoogleDecember 13, 2022
“Although nobody likes to get undressed at the doctors office, I have to say Jessica made me feel very comfortable. Even when I complained about getting pictures taken.”
Jo-Lei on BirdeyeDecember 10, 2022
“Medical procedures are always a tad scary and the key to a great experience is the manner in which the doctors, nurses and staff members treat you from the very first moment. I applaud Sono Bello Norfolk for exceeding my care expectations and delivering excellent results.
I must add a special thank you to Lisa my nurse for going beyond the call for me.”
B. Da’Vida on BirdeyeDecember 07, 2022
“First of all the place is calming, the young ladies at the reception desk are so nice. Ariel was very clear and helpful when explaining the procedure to me. My nurse Lisa ♥️ was awesome . I hope to have her on my stage 2. Dr. Gilbert was the bomb. He had my best interest at heartland he did an awesome job. I'm so glad I chose this office and the Dr.
Thank you everyone for a wonderful experience.”
Susie on GoogleNovember 30, 2022
“Hello, Sonobello Norfolk Office I had ABEX & Waist procedure November 1, 2022. I’m happy with my results and my transformation. Thank you Dr. Centeno 😊”
DERRICK on BirdeyeNovember 28, 2022
“Everyone is very professional and the pricing seems to work out. Great place to do business. ”
Benjamin on BirdeyeNovember 28, 2022
“Hello,
Sonobello-Norfolk Office The office environment is pleasant and welcoming. The front desk ladies (Chreissa, Deja& Naima) have excellent customer services and friendly. There spirit sends Positive Energy within the office. Thanks ”
DERRICK on BirdeyeNovember 28, 2022
“The staff at Sonobello is the best! Always polite and caring. And they actually answer the phone when you call! ”
Colleen on BirdeyeNovember 28, 2022
“My first visit was amazing! From beginning to end, I enjoyed being in the company of professional people.
I can't wait to come back for my full treatment. ”
Rosa on BirdeyeNovember 28, 2022
“My nurse Lisa was amazing!!! I was so nervous and she put me at ease. I suggest if you get the procedure done request Lisa Rodriguez as your nurse if she's working!!!”
Christina on BirdeyeNovember 24, 2022
“Incredible . Y’all were very patient and treated me special”
Vanessa on BirdeyeNovember 22, 2022
“Jessica was wonderful. I found the staff so helpful”
Trudy on GoogleNovember 09, 2022
“Everyone was so helpful before, during, and after. Lisa was my nurse couldn’t have asked for a better person., I felt like we had known each other forever Thank you for making my experience a Great one”
Shelia on BirdeyeNovember 06, 2022
“This experience has been life-changing. I researched it for two years, and decided to go ahead and have a procedure done. My advice is to listen to the doctors and what they advise. The outcome will be so much more rewarding! Dr. Centeno was remarkable! This is his passion and it shows. From my first visit with Liz to all of the other wonderful young ladies in the Norfolk office, I can’t say enough about the customer service. Do not hesitate to get this done, it will change your life.”
Sherry on GoogleNovember 02, 2022
“The ladies are always so sweet and know my name when entering the office. The positive vibes and smiles make even recovery visits awesome!! Great job ladies!!”
ann on BirdeyeOctober 30, 2022
“These people are top shelf!!! The whole office staff were warm and inviting... Each and every one were caring, personable with great senses of humor to put up with me... Liz, was amazing and a valuable asset to the office as well as the whole company... She was very informative and very knowledgeable to her profession... I would recommend sono bello to anyone and everyone!!!”
Daniel C. on BirdeyeOctober 28, 2022
“My consultation was perfect, warm welcoming greeting and Liz that did my consultation was very kind, knowledgeable, and put me at ease.”
deb on GoogleOctober 18, 2022
“Tech was very knowledgeable and friendly. The tech also made sure I was comfortable.”
Todd on BirdeyeOctober 17, 2022
“Naima, Cherisse and Hadelyn are excellent!!! Always helpful and getting answers to all my questions I have regarding my procedure. Very good and competent!!”
Lawson Keith on BirdeyeOctober 15, 2022
“Roukyia was so friendly and professional. She answered all of my questions and did a wonderful job!”
Trina M on BirdeyeOctober 14, 2022
“I went in today for my 1 week PO. OMG!! I am so glad Hadelyn was my PO nurse. She is so knowledgeable, loving, caring and compassionate. She made me feel good as Opposed to Britti on my day of the procedure. I had an emergency and had to see Dr Kaplan 4 days after the procedure and met Carrisa who is his like Hadelyn the sweetest EVER. BOTH of them ROCK and you feel the love and compassion they have. They take time to talk, answer your questions and ease your nerves. Now...Britti is definitely someone I would not care to cross paths again, the day of my surgery she was just cold and mind you I'm in there alone and she made you feel that way while prepping me for the procedure. I love Hadelyn & Carrissa pls continue to be there for me and others as Sonobello needs you ladies.”
Crystal on GoogleOctober 13, 2022
“I went in today for my 1 week PO. OMG!! I am so glad Hadelyn was my PO nurse. She is so knowledgeable, loving, caring and compassionate. She made me feel good as Opposed to Britti on my day of the procedure. I had an emergency and had to see Dr Kaplan 4 days after the procedure and met Carrisa who is his like Hadelyn the sweetest EVER. BOTH of them ROCK and you feel the love and compassion they have. They take time to talk, answer your questions and ease your nerves. Now...Britti is definitely someone I would not care to cross paths again, the day of my surgery she was just cold and mind you I'm in there alone and she made you feel that way while prepping me for the procedure. I love Hadelyn & Carrissa pls continue to be there for me and others as Sonobello needs you ladies.”
Crystal on GoogleOctober 13, 2022
“The staff here is absolutely awesome I went in feeling not so sure I’m leaving with a scheduled appointment to get my figure bk they made me feel comfortable and ready”
Dezi on GoogleOctober 13, 2022
“The staff here is absolutely awesome I went in feeling not so sure I’m leaving with a scheduled appointment to get my figure bk they made me feel comfortable and ready”
Dezi on GoogleOctober 13, 2022
“Roukyia at the Norfolk VA location is an absolute gem. She has been doing my Venus massages and is always so friendly and professional. She takes the time to explain the areas that she is focused on each week and gives me tips to ensure I have the best results from the massage. She along with the front desk staff have made me feel like family!”
Imogen on BirdeyeOctober 12, 2022
“Roukyia at the Norfolk VA location is an absolute gem. She has been doing my Venus massages and is always so friendly and professional. She takes the time to explain the areas that she is focused on each week and gives me tips to ensure I have the best results from the massage. She along with the front desk staff have made me feel like family!”
Imogen on BirdeyeOctober 12, 2022
Alaina on GoogleOctober 12, 2022
Victoria on GoogleOctober 11, 2022
“I came to Sono Bellows to fix my botched tummy tuck from a Board Certified Plastic surgeon. I had the Ab Ex and also Lipo to my back and waist. I wish I had come here first. I and my husband am very very pleased. This is addictive! I will be back! I am over the moon satisfied. Oh by the way I just turned 63 this is my new Social Security body. Dr. Cedeno and his office staff are indeed professional, courteous and friendly.”
Wanda on GoogleOctober 11, 2022
“Very nice and professional”
Mike on BirdeyeOctober 07, 2022
“I recently did my follow up appointment at Sonobello Norfolk. Excellent customer service from the front desk (Deja, Naima, and Cherrisse). Always a great experience from beginning to end. ”
Ty Ty on BirdeyeOctober 07, 2022
“Everyone has been so nice and professional thus far. Lisa was my nurse during the procedure and she is the greatest!! She kept me informed of everything, lowered my anxiety and is just all around great at what she does!!”
Sarina on BirdeyeOctober 03, 2022
“My overall experience was amazing. Jen was my nurse and went far beyond to ensure my experience was a good one. 100% would do it again, at this facility. With this team.”
Sandra on BirdeyeOctober 02, 2022
“My overall experience was amazing. Jen was my nurse and went far beyond to ensure my experience was a good one. 100% would do it again, at this facility. With this team.”
Sandra on GoogleOctober 02, 2022
“I am absolutely thankful for the two nurses I encountered at my 3 month. Hadelyn was so kind that I was in tears when we were done. I was feeling bad about my results and her empathy was really overwhelming. Then I met Roukyia and she was exactly the same! So gentle and encouraging! These two women are amazing!”
Linda on BirdeyeOctober 01, 2022
“I am a repeat client, and initially I had an issue, but that Deneen Williams is the truth! She should have anything her heart desires. She is patient, kind and knowledgeable. She addressed all of my questions and needs and now I will totally have a brand new procedure because of her. The front desk staff and Deja Garcia is hands the best. Ms Williams and Deja, I am grateful. Sono Bello is the best way to go!”
latisha on GoogleSeptember 30, 2022
“Dr. Centeno and his staff are truly amazing. Dr. Centeno made sure I knew what we were doing every step of the way. The front office staff was very welcoming, and my nurse Laurette was amazing. Nurse Laurette has execellent bedside manner and took great care of me before, during, and after the procedure. I highly recommend Sonobello Norfolk for your cosmetic needs.”
Tie on BirdeyeSeptember 30, 2022
“My experience with Sonobello Norfolk was truly amazing. I left the office with absolutely no pain. The office and nursing staff were very welcoming. My nurse (Laurette) has excellent bedside manner and was very attentive and informative. She discussed everything we were doing to make sure I had a clear understanding of what was next. Dr. Centeno did a great job and kept me informed every step of the way. (I just know my body is about to be snatched) lol. I highly recommend Sonobello Norfolk for your cosmetic needs.”
Ty Ty on GoogleSeptember 30, 2022
“Everyone at the Norfolk Sonobello is so warm and welcoming. I love going there and they remember my name before they look at the screen which is awesome! ”
Alicia on BirdeyeSeptember 29, 2022
“Had my first Venus treatment today with Roukyia! She is amazing!!!”
Debbie on BirdeyeSeptember 29, 2022
“Would give 5 star but I had a fair amount of pain during the procedure. We all react differently to meds and pain. I was more sensitive than I expected. Dr and staff are wonderful and very caring. Good place and staff at Norfolk Va.”
Susan on BirdeyeSeptember 29, 2022
“The ladies are friendly and provide good customer service. ”
Todd on BirdeyeSeptember 29, 2022
“Extremely professional my nurse Jen was awesome and very patient! She kept my husband informed and did a great job. The whole staff was amazing and made me feel super comfortable!”
Cristie on BirdeyeSeptember 29, 2022
“I DO NOT RECOMMEND this business. I can't speak to the actual service they offer because I was never able to even learn about it. I arrived 30 minutes early to my consultation which was scheduled for 10:30 AM, filled out all the paperwork and waited. And waited. And waited. I came all the way from Yorktown and sat there for over an hour waiting. And every new person who came in after me went in and I waited. I asked how much longer and they said they only had 2 consultants and would get to me soon and then 5 more people came in and got called while I waited. I have read other reviews that mention similar issues, and it's true. The front desk staff is just pitiful. They don't offer water, or anything to make you more comfortable while you wait. They don't even keep you posted about what's the delay. Bottom line, I didn't feel comfortable enough to give this place my business. So I left.”
Tiffaney on GoogleSeptember 26, 2022
“Honestly the worst experience I've ever had. The only thing decent about this place was the staff. First they tried to overcharge me which took me months to get it resolved. Also I had to get a second procedure done which still didn't come out right. I have so many divots in my tummy. I even went to try and set up my 6 month post-op and they really said there was no need. Luckily was able to go to Associates in Plastic Surgery where Dr. Jacobs did an absolutely amazing job. He's was horrified by the amount of scare tissue left behind.”
Chloe on GoogleSeptember 22, 2022
“Jennifer my main therapist was great. Her bed side Manor put my mind at ease. The procedure went well and I got a lot of fat removed. The first portion of the procedure hurt a bit but once I was numb it was bare able. I even fell asleep. More to follow with recovery updates but I feel so much better. ”
Tia on GoogleSeptember 20, 2022
Ingrid on GoogleSeptember 20, 2022
“Jessica.B (LPN) was amazing, great customer service and excellent communication skills”
Vantia on GoogleSeptember 17, 2022
“Kia the Venus Nurse is the bomb. Every step fully explained. She made the environment very comfortable for me.”
Janay on GoogleSeptember 13, 2022
“Today was my husbands 3 month post op appt @SonoBello of Norfolk. We came in they brought us back we went through the preliminaries, and the nurse came in assessed everything took her pictures measured. And then they took the time to explain the Venus Massages to us. Long story short we both opted to have the massage done. I’m grateful for Hadelyn, Deneen, & Cherrise, their kindness and professionalism is very noticeable and certainly appreciated.”
Kathy on GoogleSeptember 13, 2022
“Dr. Centeno is a great surgeon. His team, Alex and Liz on the day of my procedure were so comforting & I appreciate that so much. I'm one month out from my procedure and I look great!! Jessica was my one month follow up nurse and she gets a 5star as well. Thanks to the Practice Manager, Deneen, you have a great team!”
Donelle on GoogleSeptember 12, 2022
“Great experience so far. Front desk was very nice and welcoming and my nurse Jessica is super nice and puts you at ease. Dr Kaplan was also nice. Overall, very happy.”
Family on GoogleSeptember 12, 2022
“I’ve just begun with stage 1 of a 2 stage process and everyone has been amazing beginning with Liz for my consult. She answered every question I had and also all the questions I thought of after the apt. My preop apt with Lourette was great she answered my questions about the upcoming surgery and was knowledgeable, patient and kind. Dr. Centeno was amazing, smart, kind, professional and supportive. He made sure I was comfortable with my decision and I felt safe every step of the way. Alex was a wonderful nurse during my surgery very responsive before during and after surgery, knowledgeable, safe and kind. I had my first post op apt with Hadelyn and she was amazing. I brought my husband in with his questions as well she was so knowledgeable and patient with us and by time we left the office was closed. We never felt rushed and her compassion and kindness was very welcome and often missing in other doctor offices where you feel like one of many and not an individual. I’m still healing and in the next 2 to 3 months I’ll be on to stage 2 with Dr. Centeno. Normally I would wait until I’ve completed my process to leave a review however every person from the front desk when I walked in to my post op apt has been so great I wanted to post while in process.”
Danyelle on GoogleSeptember 12, 2022
“Came in for a consultation and fell in love with Deja cherrisse namia and toy in the front!!”
Sharon on BirdeyeSeptember 09, 2022
“Loved getting my complimentary Venus treatment with Roukyia!”
justina on GoogleSeptember 09, 2022
“It is Always a great experience at Sonobello especially when greeted by the front Desk with Deja and Sharerse . I always feel welcome and know that I’m in good hands. I also saw Roukyia the Nurse who did a great job with the Venus treatment. I felt relaxed and confident during the session.”
DESIREE on BirdeyeSeptember 08, 2022
“I cannot express enough how friendly and professional all the staff is at Sono Bello Norfolk. Each and every person made me feel safe and welcomed. Jen was fantastic and made sure all my questions were answered and went over all information in great detail. I am forever grateful for everyone’s kindness and assistance.”
David on BirdeyeSeptember 07, 2022
“Look! It’s nice when the front desk girl (Charrise?) greets you by name and makes sure you are well. Then…my favorite nurse…Haddy…is the best. I will walk out if my appointment isn’t with her every single time!! She is the best! Keep her.”
DJ on BirdeyeSeptember 06, 2022
“Roukyia is kind, patient, and the ultimate professional. The massage is definitely worth it!”
Clarissa on GoogleSeptember 02, 2022
“Hadelyn was super nice and made me feel comfortable. She also answered all of my questions”
Tamekia on BirdeyeAugust 30, 2022
“Raulyia the Venus Nurse was an absolute joy the comfort, understanding and knowledge she shared with me made this process amazing. Her knowledge and experience made me decide to have more than just the complimentary treatment. Thank you for all that you do you boosted my confidence to another level”
Yolanda on GoogleAugust 30, 2022
Ciara on GoogleAugust 28, 2022
“I want to thank Dr. Kaplan and Nurse Carissa so much for guiding me through this process. They took such good care of me, kept me informed during the procedure, and made me feel safe! This has changed my life in the BEST way! Thanks so much to everyone involved with my care.”
Ciara on BirdeyeAugust 28, 2022
“Nurse Laurette is the BEST… it’s the best feeling when you find yourself with the perfect nurse who makes it all feel so so comfortable…”
Carmen on GoogleAugust 27, 2022
“Lisa was beyond such a blessing. She was an amazing nurse and I want to see her to say thank you. I tend to dislike medical personnel but I absolutely loved having her as my nurse.”
Jennifer on BirdeyeAugust 26, 2022
“Lavette was so wonderful. I had concerns and she answered every one of my questions with kindness and patience. She excels at her job! Thanks Lavette!”
Linda on BirdeyeAugust 26, 2022
“The service was absolutely fantastic. Hadelyn RN is a blessing to have at Sono Bello. Very knowledgeable and professional. She has a heart the us genuine. I am very grateful for her. She took great care of me and guiding me on how to take care of my wounds. She is truly a blessing!!!!!!!”
Trikia on GoogleAugust 25, 2022
“Roukyia was great today!! I love her for my Venus treatment!! She took her time, and broke up as much scar tissue in our 1 hour session. She was very informative and super sweet. I book a 2nd session just because I enjoyed her service so much! Going to Sonobello was the best decision I ever made for myself I love what I see and I’m not even completely heeled!! Dr. Centeno aka “The Waist Snatcher” was my Dr!! He was absolutely awesome and I felt calm and safe during my whole procedure. The 1st 2 weeks after was very ruff, I was swollen, uncomfortable, couldn’t sleep good, itchy, but week 3, I felt so much better and was able to get some rest. The meds helped but I stopped taking everything after the 3rd week. Customer service was amazing and they send weekly videos to you so you know what to expect for the week. My nurse was great a well, I enjoyed the whole staff. Great place to go, highly recommended!!”
Lysa on GoogleAugust 24, 2022
“Jessica was fantastic. Made me feel comfortable and was very professional. Genuinely enthusiastic about my results. Greatly appreciated.”
John on GoogleAugust 23, 2022
“Jessica was very knowledgeable, supportive and patient on my first follow-up visit. She gets 5 stars!! : )”
Angela on BirdeyeAugust 22, 2022
“Jessica was great and was very patient with my speech impediment. She actually was able to understand what I was saying. People tend to want to rush me when I speak but Jessica was patient with me and I so appreciate that!”
Jennifer on BirdeyeAugust 22, 2022
“Kyia is very knowledgeable, friendly and caring.
Thank you”
Lancie on BirdeyeAugust 16, 2022
“First impressions are the best & when you are extremely anxious about having a procedure …a hug & a smile go a very long way. I have been in the medical field for 26 years & some RNs lose sight of why they went into this field. Laurette was that comforting shining star for me…Thank you for explaining everything to me and making me feel comfortable, you are a true asset to the field!”
Lisa on BirdeyeAugust 14, 2022
“I can not thank Sonobello staff enough. They made me comfortable from day one. From desk staff and Deneen was very reassuring!!! I give them a 10 out of 10”
Denica on GoogleAugust 12, 2022
“My nurse was Lisa and she was absolutely awesome!!! This is the first surgery I’ve ever had and she definitely made the experience a lot more comfortable!! My pre-op Nurse was amazing as well (her name escapes me ) … great atmosphere!! The entire office has a nice calming vibe!!! I will most definitely be sharing my experience with everyone!! Thank you all so much!!”
Ase on GoogleAugust 12, 2022
“All the staff, nurses and Dr Centeno were extremely professional, caring and wonderful.
Laurette specifically was such an exceptional nurse and always asked how was i feeling and if needed any additional details/care. I loved that she was the nurse i initially saw on my preop and the day of procedure.”
Raysa on BirdeyeAugust 12, 2022
“I can’t really put into words how great the team is at SonoBello. They really have been there for me through my entire process and was able to answer all of my questions. It didn’t matter how busy they were, they always stopped what they were doing to assist. Hadelyn has been exceptional. Every time I had a follow up she has always went above and beyond to make sure I was comfortable and I understood the process.”
Rachel on GoogleAugust 10, 2022
“Nurse Laurette and Dr. Gilbert were amazing!!!”
Garniecia on GoogleAugust 10, 2022
“Everybody there was so nice and friendly”
Kimberly on BirdeyeAugust 05, 2022
“Everyone was excellent! They all made me feel comfortable along with making sure I was comfortable with my decision in being ready for the procedure. I worked with Liz & she was fantastic! I can’t wait to get my work done!!! ”
Asianeka on BirdeyeAugust 05, 2022
“The ladies at the front Desk were amazing and very friendly. I went in for my preoperative appointment and was very nervous but soon as I started talking with the Deja and Sharese I felt very at ease. Dr. Gilbert nurse Laurette is amazing also!!”
Garniecia on BirdeyeAugust 05, 2022
“Sono Bello Norfolk Nurse Lisa Rodriquez is all that embodies what a nurse should be to the patient. She has been informative and has advocated for me to ensure my needs are met!!!
Dr. Roz”
Roz on GoogleAugust 05, 2022
“It is with great pleasure to acknowledge Deja Garcia at Sonobello Norfolk, who has continued to perform above expectations. She clearly demonstrates the ability to juggle multiple tasks and create a comfortable and caring workplace which I encountered. She is one of the most dedicated employees at Sonobello. She has a passion for learning and expanding her skills. She also has exceptional organizational skills and great client interaction and relationships at Sonobello. She is definitely a gem and great to have around.
Please acknowledge receipt of this employee Deja Garcia without reservation.”
DESIREE on BirdeyeAugust 05, 2022
“I would like to take this time out to appreciate two of my favorite people Deja Garcia and Shareese M. Reception desk, You’ve guys have inspired and supported me during my time at Sonobello.I am so thankful to God that he has blessed me with you. Thank you for the love and support and assistance at many times. It was so nice of you to help me out . I really appreciate all that you’ve done and I want to express my gratitude. Thank you for greeting me and others with compassion and generosity and showering me with genuine care. May this kindness return to you thousandfold. You honestly inspired me to be the best person I can be, which is the best gift you can offer. Your kindness is truly unequaled . You both are AMAZING people ! Thank you for being an essential part of my life during this amazing experience at Sonobello . I am truly blessed !”
DESIREE on BirdeyeAugust 04, 2022
“Excellent experience! Jessica and the rest of the team took great care in explaining all of the details.”
Denise on GoogleAugust 04, 2022
“Sonobello was a magnificent company for my body contouring, surgery, generally speaking Dr.Centeno did an Excellent job with my surgery, Lipo & Skin removal. He was very attentive to my needs, patient, and caring, & outstanding for his remarkable work. Nurse Alex was very professional and fun caring person & Dr. Martinez was also a great.assistance to Dr. Centeno. Overall in retrospect I would recommend this company Sonobello without reservation in Norfolk Va to all that desire a new body transformation .”
DESIREE on BirdeyeAugust 04, 2022
“I must give recognition to my nurse Elena Houck. My journey like many was filled with lots of anxiety and nervousness. I mean I was freaking out to.the point of tears and high BP (never had BP issues in my life). However Elena's patience and kindness was so comforting. She was so genuine and resourceful for all of my concerns. Couldn't have asked for a better team.”
Tempesett on BirdeyeAugust 03, 2022
“The nursing staff at the Norfolk location is remarkable one nurse in particular stands out with me with me and her name is ELENA. Since day 1 I could always count on her answering any questions day or night her bedside manner has ALWAYS been amazing and she's very thoughtful and knowledgeable with everything she does. I am so grateful That GOD linked me with her as my nurse because I could not ask for better.. I PRAY she never leaves because she is an amazing diamond ASSET to the company.... thanks ELENA and Crew”
SHATIMAR on BirdeyeAugust 03, 2022
“Jessica is amazing! She took the time to listen to my concerns and even spoke to the doctor about them to ensure that he would address them thoroughly. She is personable and friendly and made me feel extremely comfortable.”
Danielle on GoogleAugust 03, 2022
“Elena is amazing she has been a big help for any questions that I have she has been there thank you!”
Emi on BirdeyeAugust 03, 2022
“5 stars across the board!! From beginning to end and post-procedure, Norfolk SonoBello is EVERYTHING!! The office manager, Deneen, is a SUPERSTAR! The entire staff is wonderful and Dr. Centeno is AMAZING!! ⭐️⭐️⭐️⭐️⭐️”
ZX on BirdeyeAugust 02, 2022
“First of all, the only thing good about this place, the staff is very friendly. That’s about it. You don’t see the Dr for the initial consultation, you see an office member. Not until you pay in full and the day of your surgery, do you meet the Dr. Dr Kaplan was great as well but according to all the info, there is little to no pain. Untrue. It was extremely painful. Then the compression garment they gave me was too big. I called and told them and they said a smaller one would be shipped out. It never was so I bought my own. My results after the swelling went down were some lumps and ripples. I came in to have the skin treatment done that’s included only to find out that I would have to purchase several more treatments to see good results, another couple thousand dollars. I was extremely unsatisfied and upset, asked to see the manager who never came in so I left. Also spoke with corporate who never got back to me. The office has since never called, never made a follow up appointment, nothing. I haven’t seen my Dr since the surgery. Haven’t heard from them since I expressed how unhappy I was. Bottom line, they want your money then they don’t care about after care, after affects. Period. Awful customer service. And too much money for what I got. I’ve had to pay several hundred dollars for lymphatic drainage massages to help with the lumps. Absolutely ridiculous. Also the wait time for each appointment is insane. I waited over an hour each appointment.”
Amy on GoogleAugust 01, 2022
“So.. I have not had the procedure.. yet.. I am booked... Absolutely cannot wait!! So excited! Liz spent almost an hour with me during first consult.. gave me her # & personal cell # if I had questions... which I did.. she promptly answered my questions & even told me to swing by the next day if I needed to (even though she was fully booked) she could squeeze me in if it helped me be at peace.. (you always think of things you should have asked or said- after you leave)! My biggest complaint is that I have to wait 3 more days! ASK for Liz! (NO offense to any other associates. I only met her)... but so so worth it.. & completely relatable.. LOVE HER”
Rebecca on BirdeyeJuly 31, 2022
“The manager Deneen at Sonobello is amazing, dedicated, great communication, and you can call on her for anything. She is definitely mama her material. Keep up the great work!!!!”
Yavonka on BirdeyeJuly 31, 2022
“Deja is an awesome… Her customer service is impeccable.. what an awesome person to introduce potential clients at Sono Bello!”
Ahmyrr on BirdeyeJuly 31, 2022
“Thanks to Dr Centeno and Deja at the front desk for helping my beautiful wife”
dondrae on BirdeyeJuly 31, 2022
“Deja at the front desk was the best part of my day! ”
latisha on BirdeyeJuly 31, 2022
“I recently sat in on a consult with my bestie and Ariel made my jaw drop. She was so vibrant and real. When we arrived, the front desk girls were just simply amazing. Deja made me laugh and even convinced me to book an appointment for myself. Those young ladies in the Norfolk office are the truth. I am now moving forward with surgery and Dr. Kaplan will be my doctor! Wish me luck! ”
April on BirdeyeJuly 31, 2022
“Excellent fast service. Will update the results in a while. Front desk was excellent. Thanks!”
Emi on BirdeyeJuly 30, 2022
“Best experience the girls at the front desk are amazing ”
Tia on BirdeyeJuly 30, 2022
“Everyone made me feel so comfortable’”
Tyesha on BirdeyeJuly 30, 2022
“I recently booked an appt for consultation in New York, but the reviews are buzzing about Norfolk. I am going to take a nice trip down there to have my consult and possibly book with Dr. Robert Centeno. I called and spoke with a young lady by the name of Dee who made me feel like a million dollars. She was so calming and informative, she is also a native New Yorker lol. I will be there next month and I am super excited about transforming with Dr. Centeno! ”
Anastasia on BirdeyeJuly 30, 2022
“Thank you Cherrisse for making my experience a very good one. The manager Dee gave me Starbucks. I can’t wait to see them both soon. Thank you Sono Bello Norfolk!!!”
Toga on BirdeyeJuly 30, 2022
“Deneen made me feel very comfortable with getting my procedure. She explained everything very throughly. She was very patient. I can’t wait to get my procedure completed thanks to her!!! ”
Denica on BirdeyeJuly 30, 2022
“I was a pt of Dr Centeno’s and can’t thank him enough! He needs a literally a sculpting genius ! That young lady at the front desk, Deja, she is just so sweet! Good customer service and positive attitude. She makes that experience way better than it was previously. Thank you Deja and Dr.C!!! ”
Krystal on BirdeyeJuly 30, 2022
“I LEGIT have to give the Ladies at the front Desk a HUGEEE Thank You 😊. Each Time I come in there they have smiling faces and they get me checked in and taken care of. Customer service is very HUGE to me and I always want to make sure I THANK those that give me great customer service thanks again ladies of Norfolk sonobello Front Desk yasssss. #ShatimaR ”
SHATIMA on BirdeyeJuly 30, 2022
“I visited Sono Bello in Norfolk and I must say the front desk service was exceptional. Cherrisse and Deja were extremely helpful and answered all my questions in a polite manner. 10/10. ”
Tia-Adana on BirdeyeJuly 30, 2022
“Thank you Cherrisse and Sono Bello Norfolk. You made me feel so much better at the front desk, My consultant was far behind but the lovely young ladies rescheduled me. Thank you to the Manager Dee for the Starbucks! See you soon Norfolk ! ”
Tenille on BirdeyeJuly 30, 2022
“The office staff at Sono Bello was very professional and acknowledged me as soon as I walked through the door. Deja the individual at the front desk gave me my needed paperwork and asked if I had any questions.
Ariel the Individual that I had my consultation with was very professional and educated me on what to expect after the procedure. Due to my experience at this particular office I would recommend Sono Bello to others.”
Yvette on BirdeyeJuly 30, 2022
“I visited the center in NC and then accidentally called the Norfolk center when I could not get through. I spoke with Deneen and she was amazing. She was the manager and still gave me her time and attention even with the error. Now I’m booked for norfolk and I will try to get in with Dr. Centeno. I’m excited to see them next week! Thank you Deneen!”
Tiffanee on BirdeyeJuly 30, 2022
“Liz was great she helped us understand everything from the producers to pricing and everything in between. Thank you 😁 ”
Khalilah on BirdeyeJuly 30, 2022
“I scheduled a consultation for 2:15. I arrived early shortly before 2:00 pm. So, the receptionist had me fill out the paper work which I completed by 2:15. I waited until about 2:35, then the receptionist told me there was only one consultation specialist today and they would be another 30 minutes. I chose not to wait. Sono Bello Norfolk doesn’t respect people’s time. It’s unfortunate but okay. I’ll take my business elsewhere, since they don’t respect my time!”
lms on GoogleJuly 26, 2022
“My surgery at the Norfolk office. was a little over a year ago. I noticed at my follow up things weren't right but I was told I had to wait till 6 months, at my 6 month check up they told me I had to wait to my one year mark for it to be fully healed when I didn't like my results and I tried to check into it they told me it was too late when I was told I could call back and ask for a revision and have a different doctor nobody's ever contacted me back. The only reason why I'm giving a 2 star is because at least the nurses I had were nice.”
jackie on GoogleJuly 26, 2022
“Customer Service was Superb Cherisse and Deja”
Cyrenia on GoogleJuly 25, 2022
“My Venus massage experience has been wonderful, she makes sure you are comfortable at all times and has your best interest in what she’s doing to you and for you, she great.”
Valerie on GoogleJuly 14, 2022
“The staff was knowledgeable and professional at all times. Charisse and Deja were friendly and made me feel very comfortable. My nurse Jess had a very bubbly sense of humor, which helped calm my nerves tremendously. The only thing that the providers should reconsider is the sedation. This procedure is DEFINITELY NOT something that a patient should be awake for. Local anesthesia did not kill my pain receptors which made it very difficult to just lay there. General anesthesia or twilight is best! Other than that I will say aside from the soreness I feel okay. And although I’m swollen I can definitely see the difference already. I would definitely recommend them to others”
C on GoogleJuly 08, 2022
“Always a wonderful experience when I have my treatments. Rokia is very professional & knowledgeable about what she does & has such a great personality!”
Michelle on GoogleJuly 08, 2022
“Terrible waiting time , I called the center to schedule a consultation informed them I am visiting va and my time is short , they scheduled me at 11:15 am I arrived before 11 told me there will be 2 hours wait ?!! But they can manage to get me in earlier , 2 mad clients came and left , no respect to people time and now compassion or emotion , they looked very happy to tend to reschedule very bad experience”
Weni on GoogleJuly 06, 2022
“Nurse Lisa is absolutely wonderful!! This is the second time that she’s prepared me for surgery. Both times she was VERY professional, and made me feel comfortable. She is great at what she does!”
Latrelle on BirdeyeJune 30, 2022
“Dr. Kaplan is a excellent surgeon. His bedside manners, professionalism and work is awesome. However, the SONOBELLO brand/staff is far from that. The front desk staff and management are unorganized and lie to save face. I had a bad experience with one of the RNs. I contacted SONOBELLO customer relations supervisor to report the incident. I was promised a $100 gift card that I never received. The Office Manager from the Norfolk location called me to apologize for the Nurse behavior and promised she’d come out to speak to me and check on me at my next appointment. To this day I have not heard from nor seen the Office Manager. During one of my follow-up visits I discovered that the same RN had me purchase a $40 ointment that the doctor never recommended. I mentioned the ointment to the Office Manger and told her I needed to know if the Doctor actually wanted me using it. She told me to “definitely keep using it and send me pictures of your incision so I can personally send them to Dr Kaplan”. I never heard back from her. The most recent incident involved them booking me and another customer for surgeries one hour apart. While leaving my preop appointment I overheard the receptionist telling the other lady that they’d get her booked for her appointment since she was previously given a time and date but it wasn’t on the books. The time and date that the receptionist mentioned was same day as the date I was booked for and one hour apart from mine. The next day I got a call from the sales agent that booked my appointment. She offered me another surgery date and ironically she was able to offer me a lower price on an add-on I was interested in. I told her it was to close to the date for me to ask my driver to change their work schedule. We agreed that I’d keep the surgery date and time she’d given me. Less than 15 minutes later I get a text from the Norfolk office saying that there was a change in my surgeons schedule on my surgery date so they needed me to change my surgery date. I explained to them that I’d just talked to the sales rep and we agreed that I’d keep my original date and time. They offered other dates and asked if I could make them. After checking with my ride I told them that the other days were too short of notice so, I’d have to keep the original date and time they gave me. Fast forward to today(day before surgery), I get a test from one of the RNs saying that my check in time is xxxx. The time she gave me is 3hours later than what I’d previously booked for. I called to office to see what was going on. The receptionist said the surgery before mine is going to run longer than expected. I asked her when did they find that out. She side she didn’t know. It’s clear to me that they’ve had this planned since the day they discovered that they’d booked me and the other lady’s appointment too close together. This is the 3rd time that there have been issues with appointments after they’ve booked me. I respect honesty! So, they could’ve been straight forward and said we messed up and need to reschedule you. Instead, they chose to lie. I live two hours away from the surgery center so last minute changes are an inconvenience. I’ll be glad to get the last part of my procedure over with. I hate that I’ll have to have four follow-up appointments with them. I highly recommend Dr Kaplan but the only way I’d chose him again is if he have a private practice outside of SONOBELLO.”
Latrelle on GoogleJune 29, 2022
Victoria on GoogleJune 23, 2022
“My nurse Lisa , she was hardworking, she is so good , god bless her”
Masoud on BirdeyeJune 21, 2022
“Elena nurse was excellent , I love her she is best”
Masoud on BirdeyeJune 21, 2022
Nancy & Bill on GoogleJune 20, 2022
“The team at Norfolk is awesome from the front desk to the Surgeon. Dr Centeno was awesome and I love my results. The front desk was so professional and had such great energy especially Cherrisse , love her ❤ ”
June on BirdeyeJune 18, 2022
Sofia on GoogleJune 16, 2022
“I went in for an initial consultation. The reception staff were wonderful to work with and very professional. My consultation was with Elizabeth Hazelette. She was very friendly, professional and knowledgeable. I enjoyed the conversation and she insured I thoroughly understood what my options were. I highly recommend Elizabeth and her staff! Michael B.”
Michael on BirdeyeJune 07, 2022
“Hadelyn was very nice and professional. She was able to answer all of my questions and concerns, which made me feel better about my recovery process.”
John on BirdeyeJune 03, 2022
“The experience was great.. I am happy with my results thus far.. my only concern was during the time that I was being treated for delayed wound care, I was made aware that the nurse performed outside of what the doctor advises..
I can not remember that nurses name but Brittni and Hadelyn were amazing!”
Travoria on BirdeyeMay 31, 2022
“Ariel, Naima, and Deja were great! Absolutely had a great time with consultant”
Shirley on BirdeyeMay 27, 2022
“Exceptional customer service! Front desk staff is leading in customer satisfaction. Dr. Gilbert is professional, honest, and simply amazing! Superb customer service.”
Joy on BirdeyeMay 27, 2022
“Deja and Hadeleine were absolutely amazing during my post op appointment. I am extremely happy about my service here at Sono Bello.
Chelle”
Michelle on GoogleMay 26, 2022
“I had a great experience. The receptionist are very helpful and make you feel welcomed. The doctor goes over everything so you know what to expect before your surgery. I would recommend them if you think this something you want to do for yourself.”
G on BirdeyeMay 26, 2022
“Great people and great music!!!!”
Come Home with on GoogleMay 26, 2022
“My experience with Sono Bello is beyond wonderful. The front desk is very kind and friendly. The waiting room is clean and inviting. My surgeon Dr Centeno and the nurse beyond amazing. I look amazing, my results are better than I expected. Thank you all staff at Sono Bello ”
Alana on BirdeyeMay 26, 2022
“The front desk staff “ Deja , Charice and my nurse Elena was the dopest ever. They explained things to me every step of the way.
Thank you so much”
Silina on BirdeyeMay 26, 2022
“Different and okay 👍”
Brian on BirdeyeMay 17, 2022
“The ladies at the front desk are great! Even when there are longer than usual wait times, they are very pleasant and accommodating. Now, if ever there was a nurse of the decade it would definitely be Nurse Elena. She is AWESOME! I actually get a little disappointed when I have to see someone else. From beginning to end, she has been so personable, caring and has helped me in EVERY way possible.....even going above and beyond what's expected. I SOOO APPRECIATE HER as she made this journey and lot more bareable.”
Darlene on BirdeyeMay 17, 2022
“The staff was so friendly and knowledgeable they made me feel so comfortable I loved it I will definitely be back”
kaylah on GoogleMay 16, 2022
Norma on GoogleMay 13, 2022
“Jessica was wonderful. Great experience!”
Sally on GoogleMay 06, 2022
“Thoroughly enjoyed my Venus treatment with Jessica. I’m looking forward to seeing the results continue!!!”
Ruth on BirdeyeMay 05, 2022
“The Venus treatment was a very pleasant surprise and the the technician Jessica was friendly, extremely experienced and was great and relaxing experience! She did great job!!!!”
Grace on BirdeyeMay 05, 2022
“Haven’t done my procedure as yet, however, the intake process and pre-op experience was exceptional. I had to wait a bit longer than I expected , but I actually looked at the bright and bigger picture; they make sure not to rush anyone’s procedure to move on to another client, I greatly appreciate that. Dr. Gilbert explained the before and after procedure to me thoroughly; he was friendly m, yet professional. Laurette who did my pre-op, was SUPER AMAZING , I give her ⭐️⭐️⭐️⭐️⭐️. I anticipate seeing you guys next week. Let me not forget..the front desk staff were very pleasant, and kept me updated on what was going on during my wait.”
Michelle on GoogleMay 04, 2022
“Ariel was great she’s an amazing woman and it was a blessing medic him a crossed her and sono Bello has great staff. I don’t a single complaint. Thank you guys!!! ”
Beautiful on BirdeyeMay 04, 2022
“A comfortable visit as well as informative. I will hurry back to see more amazing results. Tha ks to my anesthetic tech Jessica who did my Venus! Amazing Results!”
Gloria on BirdeyeMay 03, 2022
“Honest opinion here.
I have/had the absolute best care here with Dr. Gilbert’s team. He did an amazing job on contouring my body and I’m so in love! Not to mention the staff is so kind and warm. Charrisse, Deja, and Brittini are the beautiful souls who made me feel so confident even before my surgery. I highly recommend this team, and encourage anyone to give them a shot.”
Stephanie on BirdeyeApril 27, 2022
“I had a tummy tuck and armlift l don't believe you can get this and h as very instant results scam”
barbara on GoogleApril 27, 2022
“The service from Deja was great during my consultation wait. Also appreciate appreciate all the other staff as well ”
Cayla on BirdeyeApril 26, 2022
“I had the best experience at my pre-op appointment. Laurette (sp), Deja, and Sher were the absolute best team of ladies! I loved their energy, professionalism and humor. I would recommend this facility solely because of their presence.
Dr Gilbert was very patient, informative and clearly knowledgeable. I cannot wait for my surgery at the end of the week!”
Soukeye on BirdeyeApril 25, 2022
“The new staff is amazing! They took great care of me and my needs! I didn't feel like just a regular customer. They took the time to learn my name and helped to fit my appointments around my schedule! They are AMAZING! ”
Ronnie C. on BirdeyeApril 25, 2022
“Deneen is the best!!! I have been to other Sonobello and between her and her front desk I couldn’t ask for a better experience. Friendly, professional and classy. Keep up the good work Ladies!!!”
Yavonka on BirdeyeApril 25, 2022
“I love how kind and friendly the front is, thank you Deja and Cherrisee for all your kindness”
T on BirdeyeApril 25, 2022
“When I arrived for my procedure I was greeted the woman at the front desk. Her name is Deja. Right away she showed excitement for me and it helped me to relax. I really like her welcoming vibe.”
Shelly on BirdeyeApril 22, 2022
“This establishment has the best staff I’ve ever encountered. From the front desk, specifically Deja and Cherrisse. They were always amazingly friendly and helpful. What impressed me was they remembered my name after my first visit. They would always see me walk in, say hello and we’ve got you checked in. Everyone always apologized for any delays and we’re super comforting. Dr Centeno was amazing as well. ”
Amy on BirdeyeApril 21, 2022
“Cherrisse and Deja are amazing! Those girls up front are awesome, fun and high energy. Warm and welcoming environment from start. The providers from consultation, assessment and care amazing. ”
jlemonator on BirdeyeApril 21, 2022
“Elena the Clinical Manager is awesome. She went out of her way to help and texted me to make sure all of my questions were answered. She's an absolute sweetheart!!!”
Dorothy on GoogleApril 20, 2022
“I am currently 12 days post op from the TrisculptEX procedure. I had a great experience with them leading to surgery. On surgery day my nurse was wonderful. Procedure went great. After getting home the first week of recovery was very difficult which is expected. My main concern and greatest question is "Why no drains?" The swelling and fluid retention is the worst. I felt like my skin was going to break open. I do not feel like I drained well. I got a lymphatic massage 6 days post op (which was against the orders I was given but I was desperate for relief) I suffered the most that night but went to my 1 week appointment feeling much better which I attribute to the massage. I feel alone and unknowledgeable in this process most days but the periodic informational emails I receive from time to time help. I find myself seeking more info online daily and I did research ahead of time but it's very different once you're in it. I am pleased with my progress and I am happy with my new belly button because I was really nervous about it. I am looking forward to less swelling, bloating, and fluid retention so that I can really see my results. My belly is a bit bulgy right now. The fupa is gone but the upper and middle abdominal areas are protruding beyond what I would like to see. It's still early and I'm patient. Overall I am content with the services. I just think that I should have gotten drains. I forgot to ask on surgery day and when the meds wore off and I could think and see straight I was disappointed not to have them. I believe they could have progressed me further than where I am now. But I believe that I am in a better than expected level of healing right now, which is great!”
Tameria on GoogleApril 20, 2022
“My experience with sonobello Norfolk was amazing! For desk staff was amazing especially Cherrisse she was so awesome and very help.Dr kaplan was so amazing I love his work he definitely hook me up! Nursing staff was so nice an awesome I definitely recommend sonobello to others”
Tia on BirdeyeApril 14, 2022
“Very friendly, knowledgeable and helpful. Cherrisse is a wonderful member of the Sonobello family.”
Ruth on BirdeyeApril 14, 2022
“Dr. Gilbert and the staff are amazing!! I have never had surgery and then the Dr call personally to check up on you to see if you were doing well. And the ladies in the office are just incredible people! Thank you so much for the amazing care you all gave to me.”
VALERIE on BirdeyeApril 14, 2022
“My experience at Sonobella Norfolk va was nothing but the best. I would love to extend a extra thank and to ELENA for the warm welcoming and being readily available for me whenever I needed her. The first week is extra hard but to have Elena there with me every step of the way means a lot ! Great job ELENA And keep up the great job!!!!!”
Hutch on BirdeyeApril 11, 2022
“My procedure was done last Thursday March 31st 2022. Their policy is that they contact you the next day to see how you're doing but I have not heard from anybody since I have my surgery done. I called them over 4 times I've text and I've left several voicemail messages and no one will return my calls they haven't even set me up for my 1 week Post-op surgery which is now past a week. It's like as soon as they get your money that is it they will not call you back they won't further any more of your health care or anything. I had laser lipo with skin removal done that means that I have stitches and still no one is answering my health and care questions even though that is what I paid them thousands of dollars to do. I now have to seek outside professional help from a surgeon in order to continue my care to make sure that I heal properly and that all my medical issues are addressed. My advice don't go anywhere near them they're going to take your money and as soon as they have your money that's it.
I should have known when they made me wait 1 1/2 hours just for my counseltation.”
Valerie on BirdeyeApril 08, 2022
“The staff is amazingly knowledgeble upbeat & extraordinarily friendly! ”
Seven Cites, on BirdeyeApril 08, 2022
“Had such an amazing consultation at sonobello, thank you to Ariel! She was so kind & informative & answered all the questions I had!”
Dahlia on BirdeyeApril 05, 2022
“I fell in love with laurette and Toy. They were wonderful and pleasant. , made me feel comfortable and wait me with open arms
!”
Twana on BirdeyeApril 04, 2022
Roxanne on GoogleApril 04, 2022
“I had my consultation today with Ariel and cannot thank her enough for her detailed explanation of the process and also for making me feel comfortable about this new procedure I am electing to do. She is super sweet and very willing to answer any questions. I am happy to have been paired with her..”
Shelly on BirdeyeApril 01, 2022
“This is an update to my initial review to include post-procedure commentary. Again, the entire staff was excellent!! Alex, my nurse was super-awesome! Deneen, the office manager, was (and is still) the epitome of wonderful customer service. This is true for pre, during and post-procedure instances. Dr. Centeno was great and his bedside manners were immaculate. I am now a month into recovery and I must say…. I’m overjoyed with my results thus far!! Thank you SB Norfolk. 🙌🏽”
ZX on BirdeyeMarch 31, 2022
“The environment is welcoming and professional. They make the entire process extremely painless and will do anything to accommodate the patient. The entire process from start to finish is extremely easy and they are able to entirely work around your schedule.”
Benjamin on BirdeyeMarch 31, 2022
“I have never been so unhappy with a business like this before. Second time rescheduled for a procedure. I had to stop my medications twice, 2 weeks prior. I was brought in for a pre-op, given procedure date and instructions and the first date they gave me was canceled do to schedule conflict and second date is now canceled 3 days before procedure because the doctor has plans to go out of town. You don’t run a business like this, I get things happen but when a patient takes off work, stops medications, buys pre procedure products and then canceled three days before is just unacceptable. I guess when you pay up front this is how you get treated.”
Dee Dee on GoogleMarch 29, 2022
“Alexa was awesome today and took great care of me! I’m excited for my next post op to see some more great results! The team here at Sonobello is awesome!!!”
Aimee on BirdeyeMarch 29, 2022
“Pre-op appt with Carissa and Dr. Centeno was great. Very informative and personal experience. I’m excited about my upcoming procedure and results.”
SW on BirdeyeMarch 28, 2022
“Carissa was very sweet and caring. She made me feel very comfortable and explained everything to me and answered all of my questions.”
Nichole on BirdeyeMarch 28, 2022
“Had a very great consultation today All procedures were explained in great detail. Office was very clean and staffed was very professional. I can’t wait to schedule my procedure.”
Tershel on BirdeyeMarch 28, 2022
“I had a consultation last summer with Liz and it was absolutely amazing. I called the office yesterday and spoke with the manager, only because she answered the phone Lol! I literally spoke to Deneen for about 20 minutes where she thoroughly explained the procedure and my options. I was afraid at first, but Deneen made me feel 2000 times better. She was sweet and transparent and extremely funny. Her spicy New York accent had me intrigued lol! Long story short, I am moving forward with surgery, purchasing on Monday and because of her, my confidence is at an all time high. Deneen Williams, I thank you! You are out of this world and don’t let anyone tell you anything different. Sono Bello Norfolk is the way to go! Now I am literally telling my entire friend circle and they have made consult appointments!..
Ayyyyyeeee!!!!!”
Monika on BirdeyeMarch 26, 2022
“Alexis King is super nice and very helpful”
Jennifer on BirdeyeMarch 25, 2022
“Everything was awesome and professional.”
Jennifer on BirdeyeMarch 25, 2022
“Everyone has been so kind and supportive! This has been a life changing event and everyone has been so helpful along the way!!
Alexis has been so much fun on my follow up visits!!”
Anita on BirdeyeMarch 24, 2022
“Alexis King helped me thru both procedures I had done. She was great!”
Milagros on BirdeyeMarch 24, 2022
“Daneen and staff have been phenomenal through the entire process. ”
Mia on BirdeyeMarch 24, 2022
“My consultation meeting was excellent! Ariel was a complete Joy to meet with. Looking forward to seeing my new transformation soon.”
Autumn on BirdeyeMarch 23, 2022
“On time, cordial and informative. Alexis is a great help to my recovery process and an asset to the Sono bello in Norfolk.”
Patricia on BirdeyeMarch 23, 2022
“Ariel Delorito was an amazing consultant! I’ve never had such a detailed, informative and inspirational consultation like I had with Ariel. She was honest, transparent and super friendly. I felt so excited after leaving I can’t wait to setup my appointment. ”
shajanel on BirdeyeMarch 22, 2022
“Front ladies were fantastic and very helpful!!!! The initial consultant/ sales woman should be a little more honest on swelling timeline. When your initially told most swelling will be gone in 3 weeks. So do it before vacation. Then to Find out afterwards it’s 3-6 months. Not unhappy with work done. Just honesty would be appreciated. My wife is in tears when she could have done it in a month instead of rushing it and feeling a 20k vacation celebration is ruined. Since she wasn’t big to begin with”
Charles on BirdeyeMarch 22, 2022
“The whole staff is amazing! Doc. Gilbert Did a great job with the surgery. Deja and Alexis is very friendly and kind. They get me in and out the building at a timely manner & make sure I get all the information needed before I leave. They are highly recommended!”
Kaniesha on BirdeyeMarch 22, 2022
“Deja has always been welcoming, heartwarming, and cheerful. She answers any questions I may have and is always smiling! Your location has amazing staff from the front desk ladies, to the surgeons/ nurses, all the way to the consultation agents. I absolutely have no complaints. Thank you all for being amazing and giving me the confidence to shine bright and be great!”
Cathren on BirdeyeMarch 22, 2022
“I went in today at SonoBello for my free consultation. Her name was Liz, she was very, very nice, helpful, polite, well spoken. Liz answered all my questions It was a pleasure meeting Liz today, she really motivated me. Thank you Liz for all your truthful answers.”
Elizabeth on BirdeyeMarch 18, 2022
“I just wanted to share how thorough and gentle nurse Alexis King took care of me today. She explained to me what I needed to do in order to heal more expediently. Her professionalism and knowledge is above and beyond. She is a great asset to the practice. Thank you again Alexis!”
Sylvia on BirdeyeMarch 18, 2022
“Alexis was extremely knowledgeable and extremely helpful in my 1 week post op appt. She explained things and steps for me to follow to keep my wounds clean and overall healing process.”
Sumik on BirdeyeMarch 18, 2022
“Ariel Delorito was very kind and courteous! She was very attentive to my concerns and what my problem areas I wanted addressed. I didn't feel rushed or pressured at all. Any question I had she answered professionally and the experience was more than I expected! Highly recommended!!”
David on BirdeyeMarch 17, 2022
“Everyone one in the office was so nice!!!. Alexis King was very informative, sweet and professional!”
Jovanne on BirdeyeMarch 17, 2022
“Cherries and Deja are the best they helped me a lot. I needed paperwork that I was having a hard time getting. They got it to me the same day. Their customer service is superb they're very welcoming. S”
Shenita on BirdeyeMarch 17, 2022
“Alexis King was superb. She thoroughly explained what I need to do. She listened to my questions and answered them to my satisfaction. Overall the customer service here is excellent from check in to check out. Ashley at the front desk is phenomenal”
Shenita on BirdeyeMarch 17, 2022
“The staff here at Sono Bello have been absolutely amazing in addressing my concerns for any possible issues. The nurse Alexis has been wonderful and answering any and all of my questions. Whenever I have came in for my post-op appointments. I would definitely recommend your services!!!”
Tammy on BirdeyeMarch 17, 2022
“The Sono Bello staff is amazing!! The front desk girls are so warm and friendly! They work hard to make you comfortable. I even saw them babysitting kids while patients were getting consults. My schedule is insane and they always did everything they could to work me in! Very professional, knowledgeable and helpful!”
Ashley on BirdeyeMarch 16, 2022
“Alexis King was awesome”
Betty on BirdeyeMarch 16, 2022
“Alexis is outstanding and her professionalism combined with her kind “ bedside manner” made me feel heard and not dismissed for my post op concerns. She gave me honest feedback that did not make me feel like she was just giving me false reassurance as a formality. This kind but direct honesty should be a standard for future candidates looking to join the sono bello team. I don’t know how my outcome will be but I am confident she will be open and honest and persistent to see my through to the results I’m looking for.”
Laura on BirdeyeMarch 16, 2022
“My experience was amazing. Alexis King addressed all my needs. She is absolute the best”
Michelle on BirdeyeMarch 16, 2022
“Great staff! Alexis King is great!”
Samia on BirdeyeMarch 16, 2022
“I did see results, but NO WHERE near the dream they sold me. I’m coming up on a year post op, I worked out, I ate right, I wore my compression WELL after the recommended dates. I would have NEVER EVER spent this kind of money to look only like this. I still hate the mirror, I still can’t wear a bikini, there was so much pain and downtime involved…. I am just heartbroken. I gave up a lot to try and make this happen, and even though the people were very nice, I just can’t believe that this is It… I was ready to do and sacrifice for many other areas, but what’s the point of it was all a lie and this place will apparently never be able to offer me the dream body they assured and promised me”
Christina on GoogleMarch 16, 2022
“I had a very warm experience. My expectations were exceeded. Alexis made sure all my concerns were addressed and any issues resolved. Thank you very much.”
Adrean D on BirdeyeMarch 15, 2022
“I just finished my consultation and had the best consultant Ariel!!!! She was awesome and made me feel comfortable. She was very professional and answered all my questions without me having to ask any. I'm looking forward to going through with my decision.”
Latoya on BirdeyeMarch 15, 2022
“Alexis King was extremely patient, informative and exceeded all levels of professionalism that allowed my appointment to have a more personal feel.”
Ms. on BirdeyeMarch 14, 2022
“Ariel was honest, transparent, and relatable...just what I needed for my personality. The office was nice office and it was a pleasant experience from the lobby to the consult room! ”
Nickesha on BirdeyeMarch 11, 2022
“Fast checkin, friendly staff”
Latrelle on BirdeyeMarch 11, 2022
“Had a very nice and insightful one week check up with Alexis king she was awesome and squashed and concerns I might of been having”
Meghan on BirdeyeMarch 08, 2022
“Never got to have a surgery.
Consultation was great, told Liz I needed to think about it, really, I was waiting for my debit card to come in to schedule. Received two emails before Friday, I called Friday (twice) and never received a call back. Sent an email with no response. Called yesterday and was hung up on, called back and no answer.
Literally trying to give my money to these people with zero response. My experience was not good.”
Victoria on GoogleMarch 08, 2022
“Went in for my 1 week post-op appointment and had Alexis King. She was absolutely awesome! Answered all of my questions and was very upbeat and personable which means a lot when you have to such close contact with someone.”
Kiana on BirdeyeMarch 07, 2022
“Let me begin by saying the entire staff at Sono Bello does an amazing job.....now.....let's get to the true reason(s) for this review. Cherrisse and Deja are without a doubt the heart beat of the office! Their exemplary customer service is second to none. From the moment you walk through the doors to the moment you leave these ladies present you with infectious positive energy, a willingness to answer any and all questions, and smiles so radiant that the sparkle can be seen through their face masks. Not only have they made me feel comfortable EVERY time that I have come to the office, but you can even feel the warmth when they answer the phone!!!!! I have no idea how Sono Bello was able to find these two gems, but I truly hope the ENTIRE staff values Cherrisse's and Deja's continuous contribution to the team. They are more than just "the face of the place",.... these ladies are an asset! Thank you for all that you do. As a veteran of the United States Navy, I salute you.
B. Johnson
”
Brynae on BirdeyeMarch 03, 2022
“Ariel is the best consultant hands down!!”
Markale on BirdeyeMarch 02, 2022
“Deja at the front was very kind and helpful while i waited for my wife to finish”
DubSet on BirdeyeMarch 01, 2022
“I have been dealing with Liz throughout my experience with sonobello she has by far been the best to deal with she has answered any silly question I have had and bent over backwards for me so I could get back to feeling like me and looking that way as well i by far would recommend ”
Meghan on BirdeyeFebruary 28, 2022
“I could not be more satisfied and totally impressed with Brittney (surgery) and Alexis (follow up) during my entire process. Very patient and informative with me and all my questions. The entire staff has been extremely courteous and professional. When you are here, it feels like you are among friends.”
Deborah on BirdeyeFebruary 28, 2022
“My nurse Alexis King did a great post op checkup for my 1 week appt. She was very knowledgeable and helpful. She answered all of my questions. I look forward to working with her during my recovery period.”
Terra on BirdeyeFebruary 25, 2022
“Very warm welcome. The varies insights to my healing were awesome. Thank you Alexis.”
Dycelia on BirdeyeFebruary 24, 2022
“Alexis King had a positive and uplifting attitude from the moment my appointment started despite it being early in the morning. She was patient, knowledgeable, and was able to answer all my questions. She made me feel comfortable and was tentative to my needs. She’s amazing!”
Megan on BirdeyeFebruary 24, 2022
“Laurette C.
Ms. Laurette C. The nurse who checked me in and did all the prep work was so awesome. Her personality, laughs and reassurance was the best. She is a true Rockstar. Makes me feel comfortable and ready to DO THIS.
Thank you”
Lisa on BirdeyeFebruary 24, 2022
“So far, so good! I’m one week post-procedure and everything is going as expected, thus far. I’m still a little sore and swollen; however, I am beginning to see my results come together. I’m anxious, but must remain patient as I know it’s a process and I’m trusting it.
Thank you Dr. Centeno, Office Manager Deneen, nurse Alexandria, receptionist and the entire Sonobello Norfolk office!!! Y’all ROCK!!”
Dwanda on BirdeyeFebruary 24, 2022
“I had a revision done by Dr. Centeno a little over a year after Dr. Siegel failed to do his job effectively. (Dr. Siegel no longer works there.)
Now, let me tell y’all…from start to finish, the Norfolk office was nothing short of awesome!! The receptionists were very friendly and displayed professionalism and astute customer service. Additionally, nurse Alexandria exemplified a great depth of knowledge and exhibited tremendous care and concern. Dr. Centeno’s bedside manners were incompatible! His ability to listen and understand my needs and desires were impeccable. I mean, who doesn’t want a doctor that not only listens, but has the ability to convey that he understands and actually produces what was requested?!…(rhetorical question) Last but definitely not least!! Deneen, the office manager!! All I can say is awesome, Awesome, AWESOME!! She is the best!! There’s no other way to put it…THE BEST!! Thank you Sonobello Norfolk!! ”
Exceptional Lives on BirdeyeFebruary 24, 2022
“Lovely girls and top service from start to finish. Thanks Ariel and ladies. ”
Mya on BirdeyeFebruary 23, 2022
“Everyone has been so wonderful the entire time from the original appt with Kat to Dr Gilbert taking care of me and answering all my and my husbands questions. From the procedure and the first two appts Angelic my nurse has been patient and kind . Cherrisee and Deja are always so friendly at the front desk and remember me like family. Highly recommend . Love them all to pieces.”
Michelle on BirdeyeFebruary 23, 2022
“We love Deja and cherries front desk girls are the bomb!!”
betty on BirdeyeFebruary 23, 2022
“Alexis did an exceptional job”
betty on BirdeyeFebruary 23, 2022
“This was my 1 week Post OP appointment and I had Alexis King. She answered all my questions and addressed my concerns with the swelling. Already lost 6 pounds in the first week!”
Denise on BirdeyeFebruary 23, 2022
“Dr. Centeno, MD is the best. He is just excellent. He made me feel so comfortable during my surgery. He transformed my body into beauty. Lisa Rodriguez, she was excellent as well. She was very informative. She gave me all the tools I needed to get through the whole procedure. The staffing was also very kind and for this I will be forever grateful for your service. ”
Elisa on BirdeyeFebruary 18, 2022
“Professional, Knowledgeable, Just Awesome and it was only my consult appointment. I am very particular and I don’t compliment easy so when I do a review, believe what I write. I had a consult with another cosmetic surgery business 4 days prior to consult with Sono Bello. I left the other business with numerous questions and feeling less than confident in what they could do for me. This bad experience led me to Sono Bello and I’m glad it did! I had the pleasure of meeting with consultant Liz who not only knew her stuff but gave me so much confidence in their practice, services, nurses and surgeons, if I could have gotten my procedure done right then and there, I would have. She is easy to talk to and makes you feel comfortable. She is honest, competent and professional. She made it clear that the focus was me, my end goals and my health but also that the surgeons take pride in their work and will not do a procedure on someone if they know it won’t come out amazing. My consult was Wednesday 2/16/22 and as of today 2/18/22, I am scheduled for my procedure and so excited. Thank you Liz! ”
Tamara on BirdeyeFebruary 18, 2022
Jason on GoogleFebruary 18, 2022
“I just wanted to complement both Deja and Cher on their welcoming personality. They always greet me by my name whenever I enter the office.They are both accommodating whenever I need to schedule an appt. They are very cheerful and efficient.”
Sylvia on BirdeyeFebruary 18, 2022
“Alexis King was my one week post op nurse. She was very efficient and answered all my questions and concerns. She was also my post op nurse for my lipo procedure back in November. She’s wonderful.”
Sylvia on BirdeyeFebruary 18, 2022
“I just want to say that Deja and Cherrisse were awesome and let me not forget their wonderful nurses. They were so kind and caring. I was so nervous about my procedure and it’s feels good to know that they actually care which means a lot in the health profession. These ladies go over and beyond for you. Can’t wait to see the final results!!”
Tawana on GoogleFebruary 18, 2022
“It was very successful. Alexis explained everything to the best of my knowledge. She was so helpful. I left there feeling wonderful”
Theresa on BirdeyeFebruary 18, 2022
“The whole team is AWESOMENESS. Patient attentive on spot care. My Team any day the week Deja, Alexis, Cherrisse”
Janice on BirdeyeFebruary 17, 2022
“The Nurse in the room..
Lisa R-she made me feel so comfortable and made sure I felt confident about what I need to do pre and post surgery. She is super cool.
Front counter ladies. Cher and Deja
These ladies are so friendly and always so positive and give you all the positive vibes. Absolutely have an amazing front Desk team. The are awesome from the first encounter with them.
I am extremely impressed with the staff here . You don't get to witness this often now days.”
Lisa on BirdeyeFebruary 17, 2022
“Just had my consultation with Ariel and it was awesome! I love that fact she broke everything down about the procedure and cost to me; and answered all me concerned questions 😆! Speaking with her and her colleague actually help me feel confident about the procedure!!!! Receptionists we’re kind and kept a smile even under the masks 😷…….. I CANT WAIT and will be back soon to start the process!!!
Thank you ladies so much!!”
Ava on BirdeyeFebruary 17, 2022
“I absolutely love Dr. Centeno. He is very informative and gave me realistic expectations regarding my procedures and healing process. I highly recommend him for any services with Sono Bello and I want to also thank the staff. They are amazing to include Ms. King (Lead Nurse) at the Norfolk office.”
Melody J. on GoogleFebruary 17, 2022
“Alexis was very polite and informative. She made sure she addressed all of my concerns and answered my questions! My besties at the reception desk take care of me and are always welcoming! So far my experience with Sono Bello has been amazing!!!”
L. on BirdeyeFebruary 16, 2022
“Naima and Deneen always provide excellent customer service. Thank you for making sure I’m always seen on time. ”
Christina on BirdeyeFebruary 16, 2022
“Cherrisse and Deja was awesome in getting my appointments set up in a timely manner. They have been a pleasure to work with.
Carissa was awesome! She was very thorough in explaining everything regarding my surgery and all the after care information.
Liz, was awesome too. They are a very knowledgeable staff and a pleasure to work with.”
Bukie on GoogleFebruary 16, 2022
“Alexis was very knowledgeable and professional.”
Louise on GoogleFebruary 16, 2022
“Over all experience has been amazing Deneen, Liz and the office staff are very professional. The receptionist go beyond making sure they answer all questions or concerns. My results are totally amazing.
”
Angel on BirdeyeFebruary 15, 2022
“I can not thank the SonoBello team enough Deneean and Alex were absolutely amazing, I’m so happy with my results I haven't felt this confident for years after my kids . Dr. Kaplan is amazing I would definitely recommend them to my family and friends ”
Ivette on BirdeyeFebruary 11, 2022
Jessica on GoogleFebruary 11, 2022
“Listen I got a new body AND a family with the Team at Sonobello.. DR.K snatched my whole life, Liz got me to sign up, Elena my Bomb Nurse who still to this day we Talk / and she helps me, Jessica my 1st Nurse that comforted me when I was nervous and my blood pressure was too high,, Receptionist
niema great Welcoming customers service, Office manager deneen Has an amazing team over at Sonobello & She is too!! I was 250 before I came, then 200 day of surgery and while I am only 3.5 months with all this swollen still I know I'm on the right track. YASSSSS Thanks Team, and MOSTLY GOD I THANK YOU FOR BLESSING MY DR K WITH HIS GIFT TO TRANSFORM LIVES. And All his hands Execution.. Congratulations on your latest Reward tooooo. Look for my journey or pix/video ,& YouTube channel #Shatimar”
SHATIMA on BirdeyeFebruary 10, 2022
“My visit was a great Liz gave me some really good advice,The ladies at the front was very helpful Cher,Daja,Naime”
Melissa doreen on BirdeyeFebruary 09, 2022
Melissa on GoogleFebruary 09, 2022
“From consultation to surgery and thereafter! The Sono Bello Staff has impeccable service!
The follow up videos each week really help me through the process! Only thing I regret is not doing this sooner for myself!
Thank You Sono Bello!”
Victoria on BirdeyeFebruary 08, 2022
“The front desk staff always sets a vibrant positive tone that makes you feel comfortable and excited. These ladies are just amazing!”
Enrique on BirdeyeFebruary 08, 2022
“Alexis King did a great job on post op care especially when she provided reassurance”
Jessica on BirdeyeFebruary 04, 2022
“Did anyone meet Deneen at SB? If you didn’t and you have any questions, concerns, complaints go see her. Her personality is outstanding. She gives you honest answers and strive to give the best solution as possible. ”
Yavonka on BirdeyeFebruary 04, 2022
“The whole office is great! Today I want to pay special attention to the front desk.. Cherrisse and Deja. They answered all of my questions and put my mind at ease. I am 3 months out from my surgery and these ladies were very informative and they didn’t overstep, they said the nurse would also lmk exactly what to expect! Thanks again Sonobello for helping me look on the outside how I feel on the inside! Great team!!!❤️❤️❤️”
Juli on BirdeyeFebruary 04, 2022
“Alexis K. is the best. I'd kiss her if I was in to women. I missed something in surgery that was complicating MY LIFE. When I came in for my Post-OP she made sure I had it. She may have been just doing her job but it meant the world to me. I'm not a medical professional I was lost...Now I'm found”
S. on BirdeyeFebruary 03, 2022
“Very professional, strive to make you feel special. Alexis King was very thorough and helpful.”
Terri on GoogleFebruary 02, 2022
“Alexis King did a very nice job on my post surgery visit. I really admire her professionalism and the care she took with me.”
Hoyat on GoogleFebruary 02, 2022
“I love how friendly everyone treats you. Any concerns are melted away bc their advise and answers are spot on.”
Amanda on GoogleFebruary 02, 2022
“Great! I am so happy with results so far. Alexis King also helped me on the 1 week post op and she answered all my questions and concerns so well. I am so impressed with sonabella!!”
Hope on BirdeyeFebruary 01, 2022
K on GoogleFebruary 01, 2022
“Cherrisse & Daja are really helpful and welcoming!”
Skyy on GoogleJanuary 31, 2022
“Alexis King was amazing and answer all my concerns!”
Nicole on BirdeyeJanuary 31, 2022
“I’m a changed person! Never, in my whole life have I had this confidence! Thank you Sono Bello!!! The wonderful experience started with my consultation and has been perfect with every visit.”
Mary on BirdeyeJanuary 31, 2022
“Alexis King is AWESOME She has great patient interaction and gives great info. I love love love her!!!”
Rolelian on BirdeyeJanuary 31, 2022
“My consultation was with miss beautiful Jennifer,(Jenny), and she was awesome! She was very thorough, explaining the process step by step, making sure I understood. She made me feel very comfortable, and was very knowledgeable and answered all of my questions. I can only hope I look half as good as Jenny after my procedure. ”
Penny on BirdeyeJanuary 28, 2022
“The nurses and doctors are so professional and on point! The atmosphere is great! But my fav fav favorite people are the 3 fine receptionist! They really made me feel good about myself and lifted my spirit! So much energy and motivation coming from them. I’d go there just too laugh and chill with them any day! Thanks everyone ”
Samira Raenell on GoogleJanuary 27, 2022
“ماشالله مرتب ونضيف”
Malek on GoogleJanuary 21, 2022
Yvette on GoogleJanuary 19, 2022
“I was 70 years old when I had "the works" the end of January, 2020. I have had 5 back surgeries and am only able to work out in the water. At first I could go to the gym and I tightened my abs and lost 15 pounds. Then in March, the covid shutdown closed the gym. When I tried a workout at home, I flared up my back and had to go on steroids, which caused a 5 pound weight gain. I got a place on my midriff that was noticeably larger on my right side than the left. It is getting increasingly larger with time. It is very noticeable in a t-shirt. At my 6 month check up, I requested a consultation with Dr. Siegel. Two months later he checked it and said I probably should have worn my compression garment for longer than 6 months, and there was nothing he could do. I am still down 10 pounds from my pre-surgery weight. I was told by Liz during my initial consultation that if I weighed less at my 6-month checkup, I could have a revision. Now I look like a freak and down over $10,000. Staff is great and very caring, however, despite my disappointment.”
Mary Elizabeth on GoogleJanuary 03, 2022
“I am very happy with Dineen and the staff at Sono Bello. She makes me feel very comfortable when I have my appointments. She answers any questions you may have regarding your visit. I recommend Sono Bello to my friends and family ”
Theresa on BirdeyeDecember 31, 2021
“The office manager, Deneen, is EVERYTHING!! I have nothing but AWESOME things to say about her!! She has GREAT follow-through and the BEST when it comes to effective listening!! She does NOT listen to respond…she listens to understand and EXECUTE!! Deneen, along with her team is nothing short of AMAZING!! I would recommend the Norfolk office of Sonobello to ANYONE, regardless as to where they live!! Bravo Zulu… 🤗 Keep up the great work as it speaks for itself!! ❤️”
Dwanda on BirdeyeDecember 31, 2021
“I am at the end of my recovery from ex and Lipo and I have to say I am the happiest woman in Norfolk. That Norfolk staff is amazing. When I tell you that Deneen Williams has turned it around! She is the epitome of a fearless leader. The front desk is totally different now. The energy and vibes there are outstanding. Dr. Centeno you have changed my and God bless you! Your witty sense of humor and your patience with me was like no other. I have to give a special thanks to Liz Hazelette for starting this journey. You were my support system Liz. Team Norfolk you are all shinning stars! ”
Krystal on BirdeyeDecember 31, 2021
“I was unsure about coming for a consultation but Liz H , was really knowledgeable and put my fears at ease. I highly recommend Sono Bella and Liz H ”
Danielle on BirdeyeDecember 31, 2021
“The young lady was very sweet she explained everything clearly an adequately. I love this place”
Elsie on BirdeyeDecember 30, 2021
“I enjoyed my experience at Sono Bello! Liz was so helpful in explaining to me every step to be taken and answered all of my questions thoroughly and knowledgeably. And the office is esthetically beautiful! ”
Amy on BirdeyeDecember 30, 2021
“If I could give 10 stars, I would!! The entire staff with whom I interacted were phenomenal!! Laurette was my nurse, front desk squad Deja and Cherrisse, theeee number one manager, Deneen, and my prospective surgeon, Dr. Centeno, were ALL AMAZING!! I am overjoyed and super-excited about my upcoming procedure!! They’ve made me feel extremely confident in their team and allowed me to relieve some anxiety!! I am truly looking forward to my date!! Thank you all so much!!! ”
Dwanda on BirdeyeDecember 29, 2021
“Disappointed for sure. Results were not what they promised and when I went back for my follow up appointment I explained my dissatisfaction and they offered to schedule for a happy medium revision but never called to set up anything. They totally blew me off. I spent a lot of money to end up having the main areas that I was concerned about look exactly the same. Nurses were great but that doesn't change the fact that I feel my money was wasted. The doctor main concern seemed to be with me writing a bad review which is why I waited almost a 6 months to see if they would follow up with me. NOTHING!!!”
Billie on GoogleDecember 22, 2021
“It has been 2 months since having my procedure and I absolutely love my results! Dr. Centeno is very caring and meticulous. He explained the procedure thoroughly and answered all of my questions. I felt completely at ease. His nurse Alex was wonderful and went out of her way to make me comfortable during the procedure. They make a great team and I would recommend Dr. Centeno and Sono Bello to all my friends! I feel like a new person😄”
Deniz on BirdeyeDecember 16, 2021
“Had a really great consultation with Penny. I am really looking forward to my procedure!”
Collette on BirdeyeDecember 16, 2021
“I had my consultation with Liz. She is amazing!! Knows her stuff and with a doubt was I comfortable from the start! Very soft spoken but very confident In herself with what she does. Liz didn’t make me feel embarrassed whatsoever when I had to take off my clothes for her to access my problem areas.
The front staff was also great! Very nice, helpful and willing to answer any questions. Works very hard at getting me registered and scheduling my pre-op and surgery date.
I must add while waiting in the lobby to be called back, the office manager walked through, styling and profiling!!! You def want to see that the ladies in the practice take pride in theirselves. Absolutely stunning!!!! Words can describe this woman!! Just wow!
Next visit will be my preop visit with the surgeon and make our plan for my new chapter in my life journey. ❤️‘Ing this place so far!! Impressive!!”
robert on BirdeyeNovember 30, 2021
“Thank you so much to Liz!!!! She was a pure pleasure to work with for my consultation. She explained everything perfectly to my understanding. I look forward to working with her throughout my journey. ”
April on BirdeyeNovember 27, 2021
“Thanks so much to Liz! She was great at my first consult last year and when I came back for my second consultation after saving for my procedure she REMEMBERED ME! That really meant a lot! She calmed my fears and did everything she could to get me the best financial plan so I could do my complete procedure! She explained perfectly how everything would happen. I have never had any surgery.. I’ve only had babies ..3 of them! This mommy makeover was just what I needed! Thanks to Liz, Dr Kaplan and the entire team for making me feel confident and safe ! I am looking forward to summer now !!!!”
Julia
