“Great customer service”
Jackiee on BirdeyeJanuary 27, 2023
“Warm and friendly staff! My consultant Penny George was absolutely fabulous. Her knowledge and expertise helped to erase any fears or doubts I may have had prior to my visit. Penny was very compassionate and attentive to my needs. I'm so thankful for having the opportunity to have her as my consultant. I look forward to my next visit, and to my new body transformation.”
Barbara on BirdeyeJanuary 26, 2023
“I have really enjoyed this experience with Sono Bello. I highly recommend the Venus treatment after surgery ESP if you have your neck done. Mine looks like I am 30 and I am 57!! Also OBEY THE EXERCISE RULES!! Yeah it’s fun to sit on your new skinny butt, but, it helps dramatically if you WALK at least!!!! Yes, start back as soon as they say you can!!!”
Anna on BirdeyeJanuary 23, 2023
“Great work!”
Solmi on BirdeyeJanuary 23, 2023
“Sonobello Birmingham: DO BETTER !!!!!
A friend asked if I would recommend Sonobello – Birmingham and she’s considering having the same procedure as I. Here are the reasons why I probably would not.
1) All patients are supposed to get a call from the surgeon within 24–48 hours after the procedure; this did not occur. I contacted the office with a concern within 24 hours after my procedure, and was not contacted until 72 hours later. During our conversation, they were long pauses, and I would have to repeat my questions. She appeared to be preoccupied.(writing notes, perhaps.) which came off as being unconcerned.
2) I called the office attempting to determine should I size down on my 2nd stage compression garment as it has gotten slack around upper abdomen. The nurse asked me what I thought. I then asked for the garment measurements for the next smaller size which is located on the packaging. This should have been simple, but it took me asking her for each specified measurement for me to make my determination.
3) Every post op appointment(1week, 6 week, up until 3 months) was a longer than normal wait to be seen by the nurse. It was another extended wait once called back to be screened. I had walked out without being seen on my
3 month appointment as two other clients were ahead of me and I’d already been waiting over 30 minutes.
It appears Sonobello Birmingham has little respect for one’s time. This is unacceptable and is inefficient business practice. I went to Sonobello Birmingham to feel better about my physical appearance, which would help promote my self-esteem. Yet I came away from this experience, feeling frustrated and disregarded because of the staff’s lack of consideration for my time and concerns. Please do better Sonobello Birmingham! This should be a positive experience from the beginning to the end.”
Rebecca on BirdeyeJanuary 20, 2023
“I am absolutely happy and feeling so confident after my first meeting with Penny. She is wonderful, honest, and very knowledgeable consultant at Sono Bello. You would be so happy meeting with her and have your initial consultation where she will be there for you every step of the way on your journey to living life more beautifully. Penny answered all my questions and explained all the costs and procedures and scheduling.
I am looking forward to get started my procedures and can’t wait to see my new Me Thank you Penny for being my consultant and helping me to feel better about myself and preparing me for this exciting journey! You are the Best! Thank you ~ Sono Bello”
Irina on BirdeyeJanuary 19, 2023
“My experience was overwhelmingly pleasant. I was well informed and left feeling cared for. Thanks Penny, you were amazing.”
Eleanor on BirdeyeJanuary 18, 2023
“I was seen immediately after I filled out my paperwork and was told the name of the person that would be assisting me. Penny greeted me a smile and lead me to her office and made me feel at home. She was very thorough during her interview and put my mind at ease about the process and procedure.
.”
Anne-Marie on BirdeyeJanuary 15, 2023
“Super great atmosphere, personalized consultation, very caring and helpful. Lani answered all my questions and did a great job explaining the process.”
Cathy on BirdeyeJanuary 13, 2023
“I can't wait to have my procedure done here! Penny was so helpful and informative! The little bit of insecurity and nervousness I had was eliminated once I began talking with Penny! I can't wait! Thank you Penny this is really important to me!”
Stephanie on BirdeyeJanuary 09, 2023
“My consultant Lani was very sweet and knowledgeable, she made me feel very comfortable. I am excited to continue my journey at Sono Bello and would highly recommend them.”
Tracey on BirdeyeJanuary 06, 2023
“Lani and even the girls up front made me feel welcomed and comfortable! She went over everything with me, giving me emotional support and reassurance! I appreciate people like her!”
Ashley on BirdeyeJanuary 05, 2023
“Lani was an absolute joy to speak with. She allowed me to set the pace of the consult. The information and process of the procedure was explained thoroughly with all of the expectations and follow up care. I will be returning for the procedure in the fall of 2023.”
Felicia on BirdeyeJanuary 03, 2023
“Lindsey was patient and understanding... I had some frustrations regarding the rescheduling of my appt and whether I'd make it on time for a 5 o'clock appt (traffic from Tuscaloosa to Birmingham). Lindsey assured me that the time I would arrive would be fine. She was right! I apologized to Lindsey and she graciously expressed that all was well.
Bigger than that situation, I did express my concerns to Dr. Abthai that patient confidentiality is an issue/concern. While waiting for him I could hear the entire conversation between him and a patient. Thin walls at this location causes violation of patient confidentiality. It also has a high potential for the listening patient to question whether or not to move forward with the desired procedure based on overhearing another patient's concerns. The overhearing patient may not be able to process, in that moment (of listening in) that they themselves are different from that patient and that every case is uniquely different.
I would like to also express that Dr. Abthai concerns for his patients is of the highest concern and care. I applaud and appreciate him for his medical advice, sensitive attention to the patient's disposition, and his overall professionalism mixed with kindness.
Sherita Howard”
Sherita on BirdeyeJanuary 02, 2023
“The staff were wonderful. They were very friendly and helpful throughout the entire process. The procedure took longer than I expected but the pain wasn't as bad as I thought it would be.”
Kathy on BirdeyeJanuary 01, 2023
“Very professional yet personable and friendly. Very thorough and I really enjoyed my consultation!”
Fransheryl on BirdeyeDecember 30, 2022
“My consultation with Penny was such a positive and phenomenal experience! Penny reassured me that I am handled with absolute care and integrity. She was very informative and enthusiastic in helping me achieve my body goals. The staff was friendly and very professional. Penny explained the entire process as well as all of my options. The results that were shown to me were mind-blowing! I highly recommend their services.”
Courtney on BirdeyeDecember 29, 2022
“Best experience ever everybody and everything was excellent…..”
Raneshesa on BirdeyeDecember 28, 2022
“I am very unhappy and disappointed with the post op. Instructions and response”
Sumithra on BirdeyeDecember 23, 2022
“The people at Sono Bello was great very knowledgeable and friendly great environment and Bryana was very kind and answer all of my question great attitude Thank”
Jennifer on BirdeyeDecember 21, 2022
“The environment at Sono Bello is very welcoming and professional. Kyndall assisted me from the point to the pre-op to the actual procedure day and always welcomed me with her smile and tips to help through the healing process. Thank you for my Anthony Hamilton! It really did help me relax.”
Gwen on BirdeyeDecember 20, 2022
“I went for my fourth Venus treatment and I can most definitely tell a tighter and smoother neck since my surgery!! Kyle Guess is the best aesthetician!!! All of the doctors and staff are just perfect!!”
Anna on BirdeyeDecember 19, 2022
“Great friendly caring staff”
Michelle on BirdeyeDecember 19, 2022
“Lani was well knowledgeable and made it very pleasant for me to be with comfortable & vulnerable. She made the process very smooth. She was amazing”
Tyne on BirdeyeDecember 15, 2022
“Lani, was very helpful. At first I was very uncomfortable with the assessment but some how she created a space of comfort with her words and expertise. She gave me words encouragement with genuineness to start my journey with my body transformation Sono Bello. I'm truly grateful and excited!!!!”
Nicole on BirdeyeDecember 15, 2022
“Penny was so personable. She answered all my questions and then some. She took her time and I never felt rushed. I hope I will look n feel like she promised I will.”
Kelly on BirdeyeDecember 13, 2022
“Mrs penny was great she told me all the detail about how it work and broke down the prices for me the staff was very friendly .”
Jennifer on BirdeyeDecember 13, 2022
“She was wonderful and gave me good information to think on about . Explained everything to me so I wouldn’t be worried at all”
Antanetta on BirdeyeDecember 12, 2022
“PENNY WAS ABSOLUTELY THE BEST. I HAVE HAD MANY CONSULTS BEFORE AND YOU CAN TELL IF ITS JUST ABOUT COMMISSION. I HONESTLY DIDNT GET THAT FROM HER. SHE HAS THE BEST PERSONALITY FOR CONSULTING! I LOVE HER TERM..." BESTFRIEND TIME" IN THE MIRROR! SHE MADE ME FEEL VERY COMFORTABLE AND SHE WAS VERY INFORMATIVE AND KNOWLEDGEABLE! I DEFINITELY RECOMMEND SONO BELLO JUST BASED ON MY CONSULTATION ALONE! THANK YOU PENNY!!!!!!!❤”
Nicole on BirdeyeNovember 22, 2022
“Everything was great. She answered every question I had. She sat there with me a let me deliberate over all my thoughts, Which took a minute or two!!! Actually a while!!!”
Erica on BirdeyeNovember 21, 2022
“My Total Experience Has Been Awesome. I'm talking about Life Changing!!!!! I Absolutely Love the Entire Staff here at Sonobello, Birmingham & would recommend any of their services.”
Patrice on BirdeyeNovember 17, 2022
“I had a wonderful 1st time visit for my consultation. Penny is so wonderful, she listens to you, hears you. On your goals and wants and gives you an open and informed indepth consultation on the procedure, process and pricing. Wonderful!!!”
WINNIFRED on BirdeyeNovember 15, 2022
“Reve’ and Kyndall were fantastic. They made the entire pre-op visit a joy. They were thorough and very respectful. They answered all my questions and made me feel very comfortable about what to expect.”
Tracey on BirdeyeNovember 15, 2022
“The office staff was very friendly and helpful!
My Consultant Penny was the Best!
Very, transparent, no hidden agenda!!
Truly, an amazing lady and experience!!!!”
Tamara on BirdeyeNovember 15, 2022
“The atmosphere and staff we great.”
Lelanda Latrice on BirdeyeNovember 14, 2022
“Ms Penny was very knowledgeable and very Patient with me I couldn’t had a better person to help me Ms Penny is Great!!!”
V on BirdeyeNovember 14, 2022
“I was pleased with my consultation. All my questions were answered and my consultant was nice and knowledgeable. I plan to go forward with my procedure.”
Sabrina on BirdeyeNovember 14, 2022
“Excellent communication skills and very professional
She ( Lani) made me feel very comfortable in discussing my body image and assessing areas that I did not feel good about
Lani was very knowledgeable about financial aspects and offered options
I’m glad the weekend schedule was available
Thank you and I will stay in contact to get scheduled for procedure in timely manner”
JoAnn on BirdeyeNovember 12, 2022
“The atmosphere was very warm welcoming. The front desk associates were kind. And Lani was the best consultant. She was very informative and knowledgeable about everything that we discussed.”
Candie on BirdeyeNovember 12, 2022
“The consultation with Lani was great. She answered all of my questions…some before I asked. I felt very comfortable and educated when I left. When I make my decision it will be a well informed one.”
Jawana on BirdeyeNovember 09, 2022
“Nice and friendly she answered all my questions and concerns. Gave great tips and advice for pre op and post op care. Awesome place. I felt important and cared for.”
Bryana on BirdeyeNovember 07, 2022
“I was amazed at how hard they work with you there to make your surgery a reality. Lani was my consultant and she was wonderful and so nice!”
Selena on BirdeyeNovember 04, 2022
“I was assisted by Lani. She was so caring and very precise in answering my questions.”
Terri on BirdeyeNovember 04, 2022
“Penney George was very welcoming, uplifting, and bluntly honest which is what I love. She included my husband in our consultation as he came in support of me. I was very impressed with her professionalism and wealth of knowledge in this field. I look forward to working with her again.”
Felicia on BirdeyeOctober 31, 2022
“Penny G. was so kind and helpful. She took care of my financing and walked me through the entire process.She answered ALL my questions and concerns. The staff was so welcoming and pleasant.”
Tatiana on BirdeyeOctober 29, 2022
“The staff is pleasant to work with and very caring. My experience has been wonderful and I would definitely recommend them to anyone”
Michelle on BirdeyeOctober 28, 2022
“Penny was very informative and nice. Great experience”
Devin on BirdeyeOctober 28, 2022
“Everyone was very knowledgeable about the process 😊”
SHANDRA on BirdeyeOctober 27, 2022
“I am signed up for the Venus Legacy slimming procedures for one month after surgery. These are to speed up and improve healing afterwards. I am looking forward to working with Kyle!! He is so sweet and helpful and answered all questions!! Will keep y’all posted on this!!”
Anna on BirdeyeOctober 22, 2022
“Today was my 1 week post op from having lipo treatment on my neck, hips, upper back and arms. A little sore and swollen but measuring a lot smaller than I was, even with it being only one week. I have my Venus treatment in about 3 weeks. CANNOT WAIT!! Heard it really helps with results. Planning on getting stomach arms and neck for sure done with that. Will keep you posted!! So far, this has been a great experience for me!!”
Anna on BirdeyeOctober 21, 2022
“The facility was very clean and gorgeous. The staff was very professional, and friendly. I really enjoyed my conversation with Ms. Penny.”
Linda on BirdeyeOctober 11, 2022
“Penny was great. She made me feel very comfortable and she was attentive to my goals.
I am looking forward to having procedure done in
the near future”
LP on BirdeyeOctober 06, 2022
“I’ve never been to a physicians office where I’ve been made to feel so comfortable and at home and treated so well by the staff! I was very nervous at first, but everybody at SonoBello made me feel completely at ease and relaxed about my decision to begin this new journey in my life! Penny is absolutely amazing and extremely friendly and compassionate! I don’t think that I would’ve been so pleased if I had chosen to go somewhere else!”
Misty on BirdeyeOctober 06, 2022
“My experience was. A great and welcoming experience. I enjoyed the niurses and the doctor.”
Debbie on BirdeyeOctober 05, 2022
“Well the first visit with Maria to the Pre-op to the procedure day was all so amazing. Everyone from the front of the house(Che-Che) to back were professional and friendly. They all seemed to enjoy their jobs..
Dr. Muecke came in the room drawing on me like a artist. In other words, she knew what she was doing...
Nurse LaBrenda treated me like I was a family member..she was so patient with me. She explained everything to us in a way that we could understand.
I left feeling confident that my body was going to be Fine,Fine, Fine..in my MJB voice..”
Demeta L on BirdeyeOctober 02, 2022
“EVERYONE is so helpful and compassionate! In order of appearance LOL: Jawanna and the other front desk ladies, Penny, Bryana, Lyndsey, Dr Muecke and LaBrenda!! ❤️ I know there are many others who help keep this place top notch. Highly recommend if you are struggling with places that don’t need to be on YOUR places!!!!”
Anna on BirdeyeOctober 02, 2022
“All appointment reminders were appreciated with detailed information.
The office was so pleasant and quite lovely; clean, fresh, and tastefully decorated. The front office staff was cheerful, friendly, and welcoming. I arrived about 30 minutes prior to my scheduled appointment expecting, rightfully so, to wait. However, it didn’t seem like I waited. Either I was just comfortable or I was called back early; I wasn’t watching my watch.
Penny George was my consultant. She was so incredibly charming and unpresumptuous while providing me with a wealth of information. I felt completely comfortable and confident with her. She followed up with me in a personal and sincere manner, not just a ‘number’. Simply a delightful human; knowledgeable, passionate, dedicated. I imagine a star employee to your company.”
Angela on BirdeyeSeptember 29, 2022
“My experience was awesome. I was told what I needed verse telling me to get extra things done just for the money. Everything was explain to me step by step. It was a wonderful experience and I look forward to fulfilling my journey.”
Nepheteria on BirdeyeSeptember 28, 2022
“I had a great experience. Everyone was friendly, helpful and professional.”
Temieka on BirdeyeSeptember 28, 2022
“Penny is absolutely amazing. She is very easy to talk to and she completely understood my concerns. I can not wait to see what the future me looks like.”
Tiffany on BirdeyeSeptember 28, 2022
“This place is great. The front desk coordinators are polite and remember names. The staff: consultants, nurses, and surgeon, are knowledgeable and polite as well. They are very concerned for your health, helpful, and down to Earth. I would certainly recommend.”
Raven on BirdeyeSeptember 28, 2022
“Penny was great and explained everything so well. Great Consultation”
Estrelita on BirdeyeSeptember 24, 2022
“I spoke with Ms. Penny and she was amazing. She explained the process and answered all my questions.”
Denese on BirdeyeSeptember 23, 2022
“We really loved Penny and how knowledgeable she was!! My husband and I are looking forward to achieving our body goals with Sono Bello!”
Colyn on BirdeyeSeptember 23, 2022
“I really enjoyed talking with Penny on 9/20/22. She was very knowledgeable and informative and she made me feel confident in my decision to want to transform my body to feel better about myself, she’ was very supportive and reassuring that I would get the results I want.”
Robbie on BirdeyeSeptember 21, 2022
“very helpful. great people especially Tanya.”
Art on BirdeyeSeptember 20, 2022
“My team of experts did a wonderful job. When I first called, I spoke to ChaCha. She excelled in customer service over the phone. Placing ChaCha at the front desk was a smart move. Maria made me feel so comfortable during the first interview. Tanya was gave me tons of information which made me feel confident approaching the surgery. Reve Adams was the best nurse that I could have ever had. She made me laugh when I was nervous. She was extremely knowledgeable of her job and how to handle patients. I love my doctor! Dr. Muecke is experienced and knowledgeable in this field. Each time she talked to me I felt assured that I would get the results that I wanted. She came to the surgery ready to work! Picking Sono Bello Birmingham was the best choice for me. I am truly happy!”
Sherri on BirdeyeSeptember 19, 2022
“The consultation was great! Very direct and answered all questions and concerns.”
Mrs. on BirdeyeSeptember 19, 2022
“Miss Penny was wonderful she understood my problems the situation she's a great listener and she answered my questions and she was very professional and courtesy”
Tracie N. on BirdeyeSeptember 14, 2022
“Staff was very friendly and professional. They provided all options for treatment and payment at the initial visit. Penny was awesome and knowledgeable. I’m so excited about me upcoming surgery!!”
LAKISHA on BirdeyeSeptember 13, 2022
“I’m the average working person who needed help in learning why I just couldn’t get my flat stomach back I’ve had for the first 39 years of my life. As soon as I walked in door I was greeted and treated like I was someone extremely important. I was then escorted to Ms.Penny’s office where she educated me on so much I just didn’t know. She took the time to explain absolutely everything and by the time she had finished we were able to set me up with my appointment! I left feeling excited and important. I will be recommending this experience to all my family and friends.”
Chelly on BirdeyeSeptember 13, 2022
“What an amazing place. I was greeted professionally when I arrived. I received all the information I expected too. Penny was amazing at explaining fat deposits, the procedure and cost. I definitely recommend”
Serita on BirdeyeSeptember 13, 2022
“Great experience. Professional staff.
Penny was very thorough with explaining the details of how everything work.
I told a friend and she was just as excited. She will be calling for a consult.”
Phyllis on BirdeyeSeptember 12, 2022
“Maria was very friendly !!! Very professional and knowledgeable on every question that I had !! During my consultation !! I was very nervous at first but she made me feel comfortable. I felt like I was talking to my a friend !!! Thanks Maria my experience was great !!!”
Chess on BirdeyeAugust 31, 2022
“Wonderful experience at Sono Bella Birmingham. The entire staff is so very warm and inviting. Beautiful spirited people with impeccable customer service etiquette. Everyone made me feel comfortable and excited about my procedure; every step of the way 🤗🤗🤗🤗🤗❤️❤️❤️❤️❤️❤️”
Dee on BirdeyeAugust 30, 2022
“I received a warm welcome from the moment I entered the Sono Bello office the receptionist were very friendly they both were very complimentary and when I went in for my consultation with Ms. Penny she was just awesome and made me feel very comfortable.”
Jacquie on BirdeyeAugust 29, 2022
“Penny was very knowledgeable and compassionate.”
Vickie on BirdeyeAugust 29, 2022
“The whole atmosphere was wonderful. The desk clerk where you checked in was so polite, friendly and helpful. The office space was so clean and nice. I didn’t have to wait long before being called in the back. My consultation was better than I expected. Penny went over everything in great detail and took her time explaining things to me, and answering all of my questions.”
Laura on BirdeyeAugust 28, 2022
“I loved the pleasant atmosphere and the hospitality shown by the staff especially Ms. Penny. She was patient with me and answered all my questions, making sure I was comfortable with the requirements for the procedure. I haven’t had the procedure yet but I would definitely recommend it.☺️🙌🏽”
Therese on BirdeyeAugust 27, 2022
“Wonderful very knowledgeable and friendly”
Jozalynn on BirdeyeAugust 26, 2022
“Penny was great 👍🏾. Her knowledge and experience were totally what I needed to calm my nerves. The clinic was very welcoming. It was clean and warm and welcoming. The front office staff were great as well.”
Stephanie on BirdeyeAugust 26, 2022
“The consultation was very informative. The consultant did an excellent job of explaining the process and procedures.”
Dornita on BirdeyeAugust 25, 2022
“Penny is fantastic! The office in Birmingham is lovely and the Sono Bello consultation was fantastic. Go visit them today!”
Enjuli on BirdeyeAugust 25, 2022
“Omg I had the best experience ever … everyone was so nice and professional. They made me feel very comfortable. Mrs. Penny was so awesome , she made me feel like I was talking to one of my best friends …. I would definitely recommend someone else to Sono Bello.”
Francheska on BirdeyeAugust 25, 2022
“I was on the fence before the consultation but after arriving and speaking with Penny, I felt more confident about my decision. Penny was very informative and knowledgeable of the procedure. I love her presence and mannerism. I would recommend anyone with questions, doubts or concerns to definitely speak with Penny.”
Yolanda on BirdeyeAugust 25, 2022
“I went in to a consultation to talk over my options. The office staff is very welcoming and the atmosphere was calming. The consultation was very informative. Penny was fantastic!”
Enjuli on BirdeyeAugust 24, 2022
“Today I had my consultation and I loved everything about it. From the moment I walked in the environment was so welcoming from the design to the smell of spa. The receptionist was friendly and prompt. My patient care consultant Penny George was very friendly. She was knowledgeable and made me feel very comfortable discussing my body which is not a topic I like talking about. She showed me pictures of clients but also her body so I could see incision marks after healing. I left feeling at ease with the decision I plan to make to help me love my body again knowing I will be in good hands.”
Jenise on BirdeyeAugust 24, 2022
“Mrs. Penny George is great! She was nice and very encouraging..her personality and customer service is beyond a 5 star!”
D'Antionece on BirdeyeAugust 23, 2022
“Everything was exceptional. My consultation was excellent and thorough.”
Edwyna on BirdeyeAugust 23, 2022
“My consultant was just fabulous the Receptionist were very gracious hosts a welcoming environment”
Jacquie on BirdeyeAugust 22, 2022
“Awesome, All my questions was answered and I feel really good about have the procedure”
Satonya on BirdeyeAugust 20, 2022
“My consultation was AMAZING!!! I absolutely LOVE MARIA!!! It was like talking to my best friend! Very comfortable environment, and she broke down the information very well! I can’t wait to book my procedure!”
Sherilynn Nichole on BirdeyeAugust 20, 2022
“Great job. Maria was awesome”
Carmenlita on BirdeyeAugust 19, 2022
“Maria Callaway is an exceptional consultant. She explained various treatment and payment options very thoroughly and clearly.”
Diane on BirdeyeAugust 17, 2022
“The office and staff were wonderful .
Maria has been a delight to work with.
I have told several of friends about your establishment and they're excited.
I'm looking forward to getting my body Snatched..”
Demeta L on BirdeyeAugust 17, 2022
“My experience was pleasant and very informative. All of my questions were answered in detail.”
Elonda on BirdeyeAugust 11, 2022
“Penny was thorough and knowledgeable. I was comfortable talking with her about my future transformation.”
Rebecca on BirdeyeAugust 08, 2022
“Everyone was very welcoming and inviting as soon as I walked thru the door! I felt very comfortable as soon as I came in! Marie was absolutely amazing!!!!”
Latrice on BirdeyeAugust 03, 2022
